Cloister at the Boca Raton

The guests appreciated the immaculate cleanliness and high-quality facilities such as a water park, golf course, and efficient valet service.

Beautiful facility and excellent service. Very friendly staff

The Boca Raton Resort is a stunning, historic property with excellent dining options. Our first 24 hours were very promising: the staff at the Tower front desk were attentive, our server Michael was exceptional, and even a new poolside waiter delivered outstanding service. At that point, I truly thought this would become my new favorite hotel in South Florida. Unfortunately, our experience quickly shifted. Outside of the Tower, service quality was highly inconsistent—at best 50/50. The most concerning incident occurred while waiting for the hotel’s ferry during an approaching storm. A ferry staff member addressed the line in an aggressive and unprofessional manner, shouting at guests who simply sought clarification. When my wife politely asked his name, he began yelling at her repeatedly in front of dozens of other guests. This not only created confusion for those waiting but also left many unsure of how to return to the main property. I escalated the issue to management and was told it would be addressed, yet despite following up several times, I never received an update or resolution. The following day, another poolside staff member openly rolled his eyes at a simple request for refills for our children, then disappeared without returning. Experiences like these—contrasting so sharply with the excellent service we initially received—made it clear that the resort struggles with consistency and accountability. It’s worth noting that gratuities are automatically included, which may contribute to the lack of attentiveness we experienced outside the Tower. While the property itself is beautiful and historic, with great food and ambiance, the service fell far below expectations for a hotel of this caliber. My recommendation: enjoy the architecture and perhaps dine on-site, but think carefully before booking an overnight stay if service quality matters to you.