DoubleTree by Hilton Birmingham Perimeter Park

Guests appreciate the spotless, modern rooms and property. They also value the peaceful location near dining and shopping options. The friendly, attentive staff provides excellent customer service.

I really wanted to enjoy my stay here, but there were several issues that made the experience frustrating. Let’s start with the biggest problems: • We were never informed at check-in that housekeeping wasn’t standard. Even after multiple requests for daily room cleaning, no one ever came. • We never received new towels — we had to physically go to the front desk to get them. • The TV volume was awful — I suspect the equalizer was broken. • None of the ice machines worked on any floor we tried. • I paid for the breakfast package, yet every morning I had to prove I had it to a visibly annoyed attendant. There was no guest list available to make this easier. • The buffet area had a leak during breakfast — not what you’d expect from a Hilton property. • The lobby snacks were wildly overpriced — $5 for a single Hershey bar is excessive. • The front desk staff seemed undertrained. They were often confused about how to fulfill basic requests. • A room service cart sat outside our door every day, which wouldn’t be a big deal if our room was ever serviced. • I requested a luggage rack, and it never came. • Our trash was never taken out. I ended up taking the full bins myself to staff and asking them to replace the liners. The room was clean upon check-in, which I appreciated, and we got a free warm cookie. The location is great close to restaurants and just a short drive to downtown. But overall, the lack of follow-through, poor service coordination, and subpar experience for the price really took away from what could’ve been a pleasant stay. This hotel has potential but it’s clear there are operational issues that need serious attention

Access from the highway was very easy. There are restaurants nearby, didn't use any. The rooms were clean but some items were in need of repair. The bathroom needs attention and fixtures needs upgrading or repairs.