Hilton Birmingham Downtown at UAB

The hotel was clean and in a great location for the reason I was in Birmingham. It was near to the event that I was attending. The sink in my room had a stopper that prevented the water from escaping when I did not want it to collect in the sink during activities such as brushing my teeth and washing my face. The water was also cold and took an excessively long time to heat up even a little bit. It was not even lukewarm. Therefore, I checked out and was unable to shower. My son actually took a cold shower on a cold day, one of the coldest that we have had in Alabama in a while. I was also awakened by an emergency message and alarm to vacate the building due to an emergency only to learn later that it was a test. I learned this when the fire truck arrived and I heard an employee apologizing for not calling them to let them know that it was only a test. I only stayed overnight so there was no other opportunity for me to get a better impression. The only reason that I did not give a lower rating for the facilities is because once I reported the issue with the shower and sink, they sent a handy man to the room to make the repairs, but my son was already taking a cold shower at the time since we were scheduled to get back home to meet previously scheduled obligations. The staff person who was checking me out said that she couldn't do anything for me because I booked through a third party. However, she did state that she would refund the money that I paid for parking.

Check out was lengthy. Our room wasn’t ready for hours. Thank goodness for Towanda! She really made sure we got a room down the hall from our family members. This was interesting - it took several hours to “find” us a clean room, although we’d booked months ago, while a couple of another race requested/demanded a different room because the air was “broken.” They didn’t seem to have nearly the time we had getting a room. The rooms themselves were decent. The whole hotel could be cleaner, but it was okay. The bed was comfortable.

Check in/out was amazing and easy. The hotel was clean, neat and tidy. The employee who most exemplified the standard we were accustomed to was Tracy F. On the phone and in person she exceeded our expectations in every way with care and total respect to our needs.

I had a wonderful stay at the Hilton Birmingham Downtown at UAB, and the level of customer service truly exceeded my expectations. Tracy F. was absolutely outstanding—attentive, professional, and genuinely dedicated to making sure guests are taken care of. A special thank you goes to Lisa C., the General Manager, who immediately and graciously resolved a serious issue without hesitation. Not only did she address the problem swiftly, but she also went the extra mile by offering additional points as a courtesy for the inconvenience. That kind of leadership and commitment to guest satisfaction is rare and deeply appreciated. The bar and grill on the lower level also delivered excellent service—friendly staff, great food, and a welcoming atmosphere. A shoutout to the lovely young lady working at the bar who also happens to work at the on-site Starbucks. She shared some wonderful insight about Morocco with me—her warm smile and positive energy made my day. (P.S. I will definitely be visiting Morocco now!) Housekeeping was equally impressive—the rooms were consistently clean and well-maintained, and the housekeeping staff were friendly and detail-oriented throughout my stay. Overall, it was a fantastic experience from start to finish. Thanks to the incredible team at this Hilton location, I felt welcomed, valued, and well cared for. Highly recommended—I will absolutely return!

Noisy Stay – Ask for a Room Away from the Road I stayed at the Hilton at UAB Birmingham for one night on July 12th as part of an airline crew layover. The room was decent overall, but facing the main road was a big problem. The noise was nonstop—motorcycles, loud music, sirens—well into the night. It made it tough to get any real rest. The room itself is starting to show some wear and tear, and the air conditioning struggled to keep up, which didn’t help. If you’re staying here, I strongly recommend asking for a room on the quieter side of the building. Otherwise, bring earplugs.

Stayed for business trip. Van service by Angela was exceptional!!! Stay was great and cleaning service was good. I will definitely return.