SpringHill Suites Birmingham Colonnade/Grandview

My debit card was charged the full price of the room after it was already paid for through the website. I’m having a horrible time trying to get my money back. Please help me.

I was celebrating my husband’s 65th birthday this weekend and was very disappointed in the service and issues related to health and wellness and also cleanliness that we encounter at this hotel. We usually inspect the room for bugs, cleanliness and etc. The first issue we encounter was a pillow with blood stains, we requested another pillow and was told they only had one remaining pillow left in the entire hotel. We also had an issue with a clog toilet and was told that we needed to come down to the front desk and retrieve a plugger because the maintenance staff was off until Monday. The handicap hand bar was extremely loose in the shower and the sink’s water faucet's were marked incorrectly. The cold was hot and the hot was cold. I was deeply upset because this was a $200 plus room per night….some real changes need to occur Marriott. I have stayed at other locations and this was a disappointing mess.

Have stayed here several times in the last 12 months. Today in room 418. Cons: Room was extremely hot and stuffy upon check in. Multiple broken, cracked, and loose floor tiles in the bathroom. Bathroom sink and mirror were dirty. Light switches on wall were dirty. Pros: Best free breakfast of any chain hotel. Beds were comfortable. Carpet looked clean. A/C finally cooled the room down. Overall the bathroom was the downfall. Had it been up to par, would have given it a 4 star rating

Great location not too far from the major freeways and close to eateries. I could park my U-Haul in the back near the pool and didn't have to worry about anyone messing with my car. The staff was friendly the only drawback was the bathroom wasn't cleaned upon checking into the room. The toilet was not flushed and there was hair on one of my towels that was hung up.

If you value sleep - do not stay here! I stayed just one night (thank goodness). The highway noise was so loud and incessant it seemed as though my bed was placed right next to the highway. In addition, they use a synthetic shower curtain and plastic sheet which simply blew out of the tub - allowing shower water to spray on the bathroom floor. Thanks to the extra towels I was able to wipe up the large puddle. They need a fixed sliding door or this can lead to leaks to rooms below.

The hotel is older but updated, and the staff was amazing. Was in town for a sports tournament as was most of the hotel. The breakfast staff and housekeeping did an amazing job keeping up with the demand. It is close to the interstate so that is a concern but we left the ac fan on and bring a fan so no issue. Location is great - would stay here again

the management of this property is the worst. After I had already checked in my room, the room was canceled without contacting me. When I arrived, they said they don't understand why and that Marriott reservations did it. the hotel didn't offer to help find another hotel or anything. When I contacted reservations, the system showed that the hotel manager canceled the room. The hotel stated false information.

A friend and I wanted to meet in Birmingham for a relaxing visit in the Homewood area. I was initially disappointed to find that the 4 star hotel where I wanted to stay was booked, and I spent the next couple of hours investigating other hotels in the area. I am so glad I chose the Springhill Suites at the Colonnade! It was clean (highest on my list of expectations!) and modern. The bed and pillows were comfortable, and the layout of the room and bathroom was very functional! Nice desk and sofa area for hanging out with a friend. Loved all the lamps throughout the space and extra lighting around the sink. Window overlooked the wooded area of the Colonnade. So many restaurants and places to shop at the Colonnade, the Summit, Homewood (18th Street!), and the Botanical Gardens are nearby! Checked in with a very nice young man they call Jay. We were only there one night, so we didn't have any interaction with the service staff (other than being grateful for the clean room!), and we didn't eat the breakfast, so I can't speak to either of those, but I was pleasantly pleased with the experience and will definitely stay there again.

My wife and I stayed for two nights. The first we had children in the room above jumping up and down past one in the morning. The phone in our room did not work so I walked to the desk where I was told they could do nothing about it. On the second night we had people sitting outside our room laughing and singing at past two am. The gentlemen on duty said they were not breaking any rules and I could find another hotel if it was bothering me. We were shocked and will never stay at this facility again,