Jalan Raya Haji Km 01 Kawasan Pariwisata, Sebong Lagoi, Bintan, Riau Islands, 29152, IndonesiaSee Hotel Details
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1 night
Guest Reviews
9.2/10
Great
196 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities8.8
Service9.5
Cleanliness9.0
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All reviews(196)
Positive reviews(193)
Reviews with photos/video(99)
Perfect for kids(20)
Has facilities for children(15)
Has an infinity pool(13)
Clean pool(13)
Great swimming pool(13)
Family activities available(12)
Offers pick-up/drop-offs(11)
Negative reviews(3)
Patsylim
Guest Room, 1 King, Sofa Bed, Pool View
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 25, 2025
Service is top notch, food is delicious. Good spread for breakfast. Staff are very friendly and professional, extremely helpful especially when we are travelling with elderly. We had an in tent bbq which is a nice experience dining under the stars. Will definitely return again for a nice relaxing stay in future.
Arielle Liu
Small Guest Room, 1 King, Sofa Bed, Garden View
Stayed in Jul 2025
Family
14 review
10/10
Outstanding
Posted on Aug 10, 2025
The resort is great. It’s our first time staying in a tent like accommodation place, rather interesting. The resort is near to ferry terminal, very convenient also.
Anonymous User
Guest Room, 1 King, Sofa Bed, Pool View, Whirlpool
Stayed in Jun 2025
Couple
7 review
9.5/10
Amazing
Posted on Jul 27, 2025
This place is great for all but better for a couple. Esp, the main lobby or restaurant - Patio, has too many steps. Kind of dangerous to the elderly and kids.
However, it is a great place to relax.
Jimmycrimps
Guest Room, 1 King, Sofa Bed, Garden View
Stayed in Jun 2025
Couple
13 review
8.5/10
Very Good
Posted on Jul 14, 2025
We had a great experience at the resort, for its impeccable and attentive staff service and amenities within. There isn’t much excitement within the whole Bintan Resort area, but Natra Bintan offers much for its location beside the Treasure Bay. Nice water theme park to chill in for most part of the day. Jacuzzi within our stay is a bonus. Saturday night BBQ special is wonderful. You can also hop over to the Anmon Resort next door for a different atmosphere with open air, movie screening and live band.
Things are pricey though. Prepare lotsa money to enjoy your time in the Bintan Resort area.
6/10
Karen_wym
Guest Room, 1 King, Sofa Bed, Garden View
Stayed in Jul 2025
Family
6 review
10/10
Outstanding
Posted on Aug 3, 2025
great location, friendly staff, nice facilities, perfect tent !! everything is great!!
Guest User
Guest Room, 1 King, Sofa Bed, Garden View
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 9, 2025
Staff are helpful and polite. The food offered by The Patio Restaurant and Bar are varied and yummy. Love the buffet breakfast. There are activities for parents and children.
Anonymous User
Guest Room, 1 King, Sofa Bed, Garden View
Stayed in May 2025
Family
6 review
9.5/10
Amazing
Posted on Jun 25, 2025
We enjoyed our time with Natra. There are many kinds of activities for kids and ourselves. The service at the hotel is too notch and everyone of the staff is very friendly.
Rabbit 123
Small Guest Room, 1 King, Sofa Bed, Garden View
Stayed in May 2025
Family
33 review
10/10
Outstanding
Posted on Jun 18, 2025
June holiday for my daughter short trip . This my 2rd here and my daughter lives the services and hotel … everything is fun
Not much activities for kids below 7 years old. The beach is very huge. Kids had lot of fun. And the room come with big jacuzzi, kids love it very much. The food just so so, we ordered bbq for last night. But we ate inside the room coz scared of mosquitoes
6/8
Muhd Rezlan Jamaluddin
Guest Room, 1 King, Sofa Bed, Pool View, Whirlpool
Stayed in Apr 2025
Traveling with friends
15 review
9.5/10
Amazing
Posted on Jun 24, 2025
25/5
It was last minute plan to bintan island and we booked at bonvoy natra bintan. A few days before our trip i did text thru WhatsApp Natra customer service about our arrival it was fast response and yeah they do provide service pickup shuttle from the terminal bintan telani ferry to their hotel just provide them our ticket transaction and they do standby someone who gonna pickup during the day itself. Our ferry terminal to their hotel hotel it took about 5-10 mins ish journey once we reach the hotel our plan to just park our luggage while exploring other place. But surprisingly we are able to do a check in by 11.40 ish . The front desk really did her great( i couldn’t remember her name start from (Letter M i guess) she really passionate with her job after she explained to us about the facilities how and where once all done they send the bellboy to guide us to our room since it just so near the front desk so we just walk to the room. The room that we choose are Pool View King Tent With Sofa Bed And Whirlpool the room can fit up to 4 pax can req either king or twin bed along with pull out sofa bed. Oh btw this place has a big lagoon that under 3rd parties which is all the water sports activities are not inc in of our hotel facilities but they do have packages with or just 1 water sports itself and for hotel guess have 20% off which is for me affordable which is we do cable ski and lagoon kayak during sunset it was so nice and not so humid btw here the sunset is around 5-6pm ish . The hotel does provide shuttle to lagoon beach with the timing provide and need to register in advance at the front desk the shuttle is twice a day or you may book grab its available in bintan island. The resort itself got do package like common that we heard only non breakfast and breakfast. But here they do have breakfast + dinner (BBQ) or breakfast + lunch + dinner (BBQ) that could share up to 3pax for small eaters but we decided to just have our dinner at the patio restaurant & bar the food is on the standard. the portions and the food quality make the restaurant is worth to try with peaceful surroundings and amazing waiters are so polite and keep attending to anyone in the restaurant to make sure that we satisfy with the service. so far the that made us so amazed here is a scattering of stars in the sky which is hard to get in my place and feel so appreciated to the universe and so calm sometimes after run from the city bustle. And while seeing the scattering of stars we able to do a breeze walk about 1.99km even the darkness of the moon illuminates the path and every 5-10 mins that a security keep rounding the place which is make us feel so safe to be surrounded. One the next day for breakfast we went out for breakfast that a few varieties from asian, western and got their local which is Indonesian and i would like to compliment one of your services staff at the restaurant if im not wrong his name is (YOGI) from the time we check in until every time when we pass by the restaurant he will keep greeting not only us but those who’s pass by at the restaurant either to the lagoon or back to the room. And during check out in the afternoon we decided to do extend our check out since our return ferry is around 5 ish ++ pm and front desk told us that we able to extend until our ferry depart with price discounted price (1 Million IDR) and for us is so affordable price and they arranged shuttle to the ferry terminal. So far natra has left me a great experience as i can say if you looking to avoid from the city bustle you may choose Bintan rather then Batam ❤️
Jc yc
Guest Room, 1 King, Sofa Bed, Pool View, Whirlpool
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 15, 2025
Excellent service! Excellent environment! Perfect for families to chill together!
Pinky84
Guest Room, 1 King, Sofa Bed, Pool View, Whirlpool
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 21, 2025
A clean glamping experience staying with good service from the staffs there! Foods would rather to have it outside as foods in the restaurant are not really that nice.
Nice Glamping experience from Natra! Thumbs up for their staff! Excellent staff and lots of activity within the resort
Shirley
Guest Room, 1 King, Sofa Bed, Garden View
Stayed in Mar 2025
Family
2 review
9.0/10
Great
Posted on Apr 19, 2025
We have a great fun at Natra Bintan! It is a perfect place for families with kids, the amenities and actitives for the kids and adults are so fun and we really enjoy! STaffs services are very good and friendly, we feel so welcome! we will go back again!
Anonymous User
Small Guest Room, 1 King, Sofa Bed, Garden View
Stayed in Mar 2025
Traveling with friends
3 review
9.0/10
Great
Posted on Apr 17, 2025
This hotel was cozy—beautifully decorated, warm ambiance, and incredibly friendly staff. The man's make pool view was stunning under the good weather.
Downside was all the activities such as ATV ..slide... were managed by a different company and it was over priced.