Four Points by Sheraton Bintan, Lagoi Bay Reviews

This hotel deserves 6/5. The interior is modern, great location, The best services especially mention to Sir Kaleb and all the staff. All the staff greeted and smiled. They allowed us to check in early 11:00 since we came early and late check out 1:00 because our trip will be at 6:35. They attended to our request. They also provide shuttle bus for both arrival and departure. There is also near cafe and a convenience store. We will surely come back here.

The hotel is new, so cleanliness is expectedly great. Service staff are excellent, brilliantly friendly and helpful. Its proximity to the beach provides additional water activities.

Fantastic beachfront location! It is right next to a user luxurious private property, but you get the same beach front experience.

Clean , quiet and spacious room! We booked ocean views for 2 nights ! Front desk services are good!

Hotel staff were friendly and helpful. Room were clean. We were happy with their services. Food was limited. It will be good if the hotel is able to have some Chinese cuisine food available. Overall we enjoyed our stay there.

We had an amazing time at FourPOintsbySheraton.. everything is just how we want it. Good walk on the beach, nice view by the pool and lounge and food selection is spectacular. Definitely will come bsck with the family 🥰 Awesome location too.

newly opened hotel. staff were very friendly and go the extra mile to help out. food in the hotel was on the high side.

Overall great, good beach to walk, food is good. Staffs are friendly and helpful. Recommended.

We had a wonderful stay with Four Points by Sheraton at Bintan. I stayed a few resorts at Bintan in the past and thought to have a try with this new resort this round. With few room pictures on platform, it took me a while to make the decision. The resort turns out not only new hardware facilities but also excellent services from Front Desk (Mr Kaleb and Ms Ledy) to restaurants (Mr Dimas). Appreciate the housekeeping team for the Birthday decorations in room and dining team for the breakfast birthday celebration surprise! Will come back again :)

Overall is a good hotel. Enjoyed the stay. Would be great if they were to list put all there restaurant menus in their app.

No regrets! It was a pleasant end-to-end experience, from ferry terminal pick ups, nice breakfast and dinner buffets, great swimming pool and it was by the beach. Definitely recommend this hotel. Price wise, it's not the cheapest option nor the expensive option, and it's definitely an affordable luxury stay.

Slow service Taffah gave my husband ginger tea when he found he wasn’t well. Chef obliged with fish soup which is not in the menu since my husband is sick

We went during mid-week and it was quiet. Staff were all fantastic. We were served a small welcome drink during check-in. The room allocated was not great - we saw workers lying on the grass during day time and in the morning we could hear a loud noise coming from lawn mowing. The A/C was crazily cold - adjusting the temperature made no difference as it would never reach the chosen temperature; the only solution was to either turn the A/C off, or open the window which would let mozzies in. We asked for a technician to take a look at it. He was kind but spoke very little English. He just showed us how to press the button (that we already knew) without actually fixing it, perhaps because he did not understand what the problem was. There were many choices of food at breakfast but pastries/waffles/pancakes/crackers were stale. We appreciated the choice of juice and we liked the omelette.

The surrounding area looks good，the swimming pool is clean. While inside the room got cockroach and the toilet smells bad sometimes.