Sheraton Hotels in Berlin

I have to complain about their service. On the first day of my stay, while waiting to check in, I was stung by a bee. The entire hotel lobby staff, from the manager to the service personnel, were completely indifferent; not a single person proactively asked if I needed help. When I asked the hotel's duty manager if there was any medication available, something astounding happened. The manager said they were sorry but couldn't provide any medication, and if I needed it, I'd have to buy it myself at a pharmacy (which I can understand, as medications should not be dispensed haphazardly). But here's the kicker: the manager then arrogantly said, 'This is a natural environment. Why didn't you wear your jacket...' At that moment, due to my non-native language skills and unfamiliarity with German National Day, I was speechless for 30 seconds. However, I immediately regained my composure and realized I had been treated unfairly, and this was blatant racial discrimination. This is a white manager who has worked at the hotel for 12 years; I believe he is experienced in handling such unexpected situations. Why did he specifically say such things to us, people with black hair? According to hotel staff, this person is usually very warm and thoughtful in their job. Why did he present such a cold and arrogant demeanor when dealing with us? Furthermore, the hotel has been shirking its responsibility in the subsequent handling of the issue. Ctrip staff have been actively following up for me, and I am very grateful! However, regarding this hotel's attitude, I will pursue my rights to the end, and I absolutely do not recommend anyone check in here.