Phönix Hotel

Excellent view, excellent food and excellent service

The hotel is located in the north of Bergneustadt and makes a very modern impression. It is on a busy street, most of the rooms are in a "quiet location". The room and bathroom were spacious and made a very neat impression. The pool and sauna are modern and clean with a view of the mountains (pool), relaxation areas and changing rooms with lockers. The breakfast was varied and good (no pre-baked rolls :-)). The evening menus in the restaurant are also recommended. The WiFi reception was good. There is a small bike room, but no more than 4-5 bikes fit in here. Parking is plentiful and free. We will definitely stay there again.

Großes, sauberes Zimmer / Badezimmer. Kostenlose Nutzung des Wellnessbereichs (Sauna / Pool). Sehr gutes Frühstück. Kostenlose Parkplätze.

The stay at the Phönix Hotel - incidentally a former firefighters' rest home that is still used by many fire departments as a conference center. The 4 stars are justified in my opinion. Good arrangements with many extras included. Decent rooms with bathrobes and extra bath towels. Friendly and nice staff. Nice wellness area. Two points of criticism here: the steam bath was out of order and the Finnish sauna took a long time to reach the right temperature. The buffet at dinner and breakfast was extensive, and special requests (fried eggs) were also fulfilled on request. Sometimes things were out of stock and you had to ask for more. The wine list had the advantage that every wine was available by the glass, carafe and bottle - this is rarely the case. A few nice features such as the "beach" with beach chairs could not be used due to the time of year.

We have been guests at the Phönix Hotel many times. Due to the Corona period, however, the last visit was about a year and a half ago. In the last reviews, the hotel received a very good and an excellent rating from me. The Corona rules were adhered to very well. Even if, despite 2G+, an additional daily PCR test is required for the sauna area, I think it is absolutely right and important. The staff were very friendly. The evening menu has changed. My ribeye steak and my wife's Phönix beef burger were very good. The rooms were clean as usual. I would like to criticize the following: In the past, hot water for teas and cold water were available in the sauna area. I would understand the Corona-related omission if there were not still stacks of disposable cups and the mouthwash provided in the toilets, as well as the breakfast buffet, where everyone touches every spoon, fork or carafe at the buffet. Saving at the wrong end!? Still new to me; My coffee is still brought to my table. If you want a cappuccino or latte macchiato, you have to pay a full €2.90 or €3.60. Let's be honest: with the additional cost of 10-20 cents per portion in the retail price, perhaps an additional cost of 50 cents for each breakfast cappuccino ordered would be enough. I have absolutely nothing against the double room price becoming €10-20 more expensive due to Corona, but little things like this are noticeable. The management should think more about this, as they are certainly only acting from the outside. It is certainly not inviting if you are still sitting comfortably at the bar after eating and after 9 p.m. it is already being cleaned in bright light. In my opinion, I don't see any faults with the staff, rather with the management..... What a shame! One last tip: you shouldn't roll the full garbage containers in front of the entrance area at the weekend when the garbage is collected on Mondays. It doesn't look particularly inviting when you look out the window at breakfast. 😉