SpringHill Suites St. Joseph Benton Harbor

We stayed at this hotel with three rooms for four nights (June 26–30). While the hotel itself looks relatively new or recently updated, the customer service was among the worst I’ve experienced in years of business and personal travel. Despite requesting housekeeping every day, we never received fresh towels or basic supplies. We had to go to the front desk multiple times for toilet paper, tissues, and towel exchanges. The front desk staff were dismissive and unprofessional. One person said they would “see” if they could help, but rarely even wrote our room numbers down. We are Bonvoy Members and have stayed in many Marriott properties. This experience was well below standard. The only person who seemed to care about guest experience was the breakfast attendant who, although clearly overwhelmed, did her best. We won’t be returning to this location unless there is clear evidence of a change in leadership and service culture.

I booked the handicap room with accessible shower. When I arrived to the hotel it was booked. How is that possible. The room shouldn’t have been available for me to book if it was occupied. Then they only have one handicap room with an accessible shower. When the patrons left. I was told the room was available. My family and I was there for a funeral. During the repast my husband and I had to switch rooms. When we arrive to the repast it was over. Just highly disappointed.

Best area to stay in Benton Harbor

Perfect Perfect

Quick Stop Lovely new hotel.