SpringHill Suites St. Joseph Benton Harbor

We stayed at this hotel with three rooms for four nights (June 26–30). While the hotel itself looks relatively new or recently updated, the customer service was among the worst I’ve experienced in years of business and personal travel. Despite requesting housekeeping every day, we never received fresh towels or basic supplies. We had to go to the front desk multiple times for toilet paper, tissues, and towel exchanges. The front desk staff were dismissive and unprofessional. One person said they would “see” if they could help, but rarely even wrote our room numbers down. We are Bonvoy Members and have stayed in many Marriott properties. This experience was well below standard. The only person who seemed to care about guest experience was the breakfast attendant who, although clearly overwhelmed, did her best. We won’t be returning to this location unless there is clear evidence of a change in leadership and service culture.

Best area to stay in Benton Harbor

Nice and friendly staff

Quick Stop Lovely new hotel.

Okayest Stay. The rooms were decorated nicely, they were mostly clean but the backside of the bathroom door had lots of some sort of soap/scum film (room 411) on it. The staff was friendly. The lobby was nice. The room amenities were appreciated. (Microwave, fridge, desk, couch, tv, heat/ac with good controls) Sadly the ‘Free’ WiFi was so terrible it should not be listed as an amenity - that’s a con. I knocked a star for this. 0.35mbps. They charge $5 to get ‘premium’ but we didn’t purchase it since the free stuff was so bad and no guarantee of service or speed at $5. Internet 1/3000th the speed you have at home isn’t internet at all. The last concern is a design oversight. There is only a sliding barn door for the bathroom. A traditional close-able door at the toilet would be more ideal providing real privacy that’s appreciated in a small space.