Moon Palace the Grand Cancun All Inclusive
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1 room, 2 adults, 0 children
All properties in Benito Juarez

Moon Palace the Grand Cancun All Inclusive

No.13 of Premium Hotels in Quintana Roo
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, Benito Juarez, Quintana Roo, 77500, Mexico
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Highlights
Ideal location
Lots to do
Free parking
Sparkling clean
Excellent service
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Amenities
Golf course
Sunbathing area
8 Outdoor swimming poolsFree
Private beach area
Snorkeling
Hot springsFree
SaunaFree
Spa
All amenities
Property Description
With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.
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8.4/10
Very Good
Cleanliness8.4
Amenities8.4
Location8.4
Service8.4
All 104 reviews
Surroundings
Airport: Cancun International Airport
(12.4 km)
Landmarks: Moon Palace Cancun - All Inclusive Resort
(<100m)
Landmarks: FlowRider
(190m)
Landmarks: Albercas Moon Palace @Sunrise
(210m)
Landmarks: Centro de Convenciones Moon Palace Arena
(250m)
Landmarks: Mini Golf at Moon Palace
(370m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Grand Swim Up Suite
6

Grand Swim Up Suite

2 Double bed or 1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Grand Governor Suite
10

Grand Governor Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Grand Honeymoon Suite
4

Grand Honeymoon Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Grand Deluxe Room With Garden View
5

Grand Deluxe Room With Garden View

2 Double bed or 1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Grand Deluxe Garden View-Book 5 Nights, Get 3 Free Nights At Punta Cana
3

Grand Deluxe Garden View-Book 5 Nights, Get 3 Free Nights At Punta Cana

2 Double bed or 1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Deluxe Room
2

Deluxe Room

2 Double bed and 1 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Grand Family Suite
5

Grand Family Suite

Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Grand Presidential Suite
6

Grand Presidential Suite

Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Guest Reviews

8.4/10
Very Good
104 reviews
  • Cleanliness8.4
  • Amenities8.4
  • Location8.4
  • Service8.4
Average for similar properties in Benito Juarez
Most Mentioned
Review summary
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Family-Friendly Environment: Multiple users praised the hotel as a great choice for families, highlighting amenities such as kid-friendly pools, playrooms, and activities tailored for children. Entertainment shows were described as enjoyable and well-organized.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 22, 2025
Great hotel for families. Check-in took a while, but the restaurant food was delicious.
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A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
January 17, 2025
The beach was very nice but checkout  had to be in person which was a nightmare since it was so far from my room I had to take the golf cart trolly who took me to the wrong checkout building and the line to checkout was ridiculous ! The resort also was way overpriced for the average food and service.
J‍a‍y‍ ‍C‍h‍a‍n
September 9, 2024
The circus restaurant in the hotel can book the first batch of admission at 18:00. The service is too different.
Original TextTranslation provided by Google
G‍e‍r‍m‍a‍n‍t‍o‍w‍n
March 1, 2023
You should change beds. It is very uncomfortable. I couldn’t sleep at all. I woke up every hour at night. Also don’t expect to see the ocean. Views from windows are sucks.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Tuve una cena increíble en Habibi, el restaurante libanés ubicado en el Hotel Palace Grand Cancún. Desde el primer momento, la atmósfera fue cálida y acogedora. La comida fue simplemente espectacular: auténtica, llena de sabor y perfectamente presentada. Pero lo que realmente hizo que la experiencia fuera inolvidable fue el servicio impecable de Manuel y Jorge. Ambos fueron increíblemente atentos, amables y profesionales. Nos guiaron con excelentes recomendaciones del menú, siempre con una sonrisa y asegurándose de que todo estuviera perfecto durante toda la velada. Su hospitalidad marcó la diferencia y elevó la experiencia a otro nivel.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Todo el resort y las amenidades son las perfectas para niñas, el play room con lisset y Cindy fue lo Mejor en atenciones muy amables...
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Es la primera vez que llegamos a este hotel y comentando con mi marido coincidimos en que tiene todo para divertirte, comer bien y vivir nuevas experiencias. Las diferentes actividades de diversión de Play room fueron suficientes para que mis hijos se la pasaran genial, Cindy, Liz y Karlita que atendieron y jugaron con mi pequeña siempre fueron amables y super serviciales.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
I love this place it is 100% recommended by me I have been here five times and it has never been a disappointment they treat you so good I also love that there is a playroom to leave your kids I do recommend these three teachers Silvia, Viridiana y Karlita

Services & Amenities

8 Outdoor swimming pools
Private beach area
Hot springs
Spa
Gym
Bar
Restaurant
Conference room
Playground
Water park
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
8 Swimming pools
Outdoor swimming pool 1Free
Outdoor swimming pool 2Free
Outdoor swimming pool 3Free
Outdoor swimming pool 4Free
Outdoor swimming pool 5Free
Outdoor swimming pool 6Free
Outdoor swimming pool 7Free
Outdoor swimming pool 8Free
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeFull English/Irish
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service Animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2017
  • Number of Rooms: 1153
With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.

Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.

Frequently Asked Questions

What is the cancellation policy for Moon Palace the Grand Cancun All Inclusive?

The cancellation policy for Moon Palace the Grand Cancun All Inclusive varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Moon Palace the Grand Cancun All Inclusive?

Standard check-in time at Moon Palace the Grand Cancun All Inclusive is 15:00 and check-out time is 12:00.

What amenities and services are available at Moon Palace the Grand Cancun All Inclusive ?

Moon Palace the Grand Cancun All Inclusive offer top amenities and services include Shuttle service.

Does Moon Palace the Grand Cancun All Inclusive provide breakfast?

Yes, Breakfast is offered at Moon Palace the Grand Cancun All Inclusive. Breakfast option(s): Full English/Irish.

Can I bring my pet inside the Moon Palace the Grand Cancun All Inclusive?

As much as we love pets, unfortunately, we are unable to accommodate them in Moon Palace the Grand Cancun All Inclusive.

How far is the Moon Palace the Grand Cancun All Inclusive from the closest airport?

The closest airport is Cancun International Airport, and it is about 18 mins from hotel by car (12.4 km).

Is airport shuttle service offered by Moon Palace the Grand Cancun All Inclusive ?

Yes, at Moon Palace the Grand Cancun All Inclusive, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport12.42KM
Average Price FromPHP130803
Hotel Star Rating5