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February 22, 2025
The hotel did not arrange the view room as provided by Ctrip. We booked a lagoon view, but were given a room above the parking lot. The glass windows were extremely dirty and full of dust and stains. We asked for a change, and were given a room one floor lower in the same location. Then we were given a room with a sea view. However, the sink in the room was not cleaned, and the manager ignored us. We stayed here for one night in transit. However, the quality of the Westin brand was seriously damaged. The hotel had a good sea view, and agreed to arrange a late check-out. The price was reasonable, but we could not expect the standard of Westin!
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