Margaritaville Island Reserve Riviera Cancun by Karisma

Guests appreciate the fantastic facilities and beautiful rooms. The accommodation's cleanliness is consistently praised. However, there are no disadvantages mentioned in the reviews.

We have just come back from an 11 day holiday. 2 adults and 2 teenagers aged 16 and 18. Only half an hour to get to the hotel from the airport. The Hotel: The resort is smaller than we thought it would be which was a bit of an initial shock but within less than a day we appreciated that fact and preferred it to bigger/busier resorts than we’ve stayed at before. We had 2 standard double rooms which were really nice. King size beds in both and a spacious en suite. Balcony was a good size too and overlooked the adult pool and the beach/sea. The resort has a very relaxing atmosphere which was brilliant. It is clean, tidy, staff are great and very professional. Bars: The 5 o’clock somewhere bar is open until 11pm. The other pool bars close at 5pm. Compass bar open until midnight. Drinks are average. Not bad but not brilliant. Wifi and resort app: Open unsecured wifi that is very good and reliable. The resort has an app which is helpful for all resort info. I ran a VPN on my phone just to be safe though. Food: This was a bit of an issue. Buffet breakfast but all other meals were menu based so choice is limited. They had 3 or 4 beach BBQ’s whilst we were there leaving you no choice but to eat there and the choices, although buffet style, were limited. It’s personal choice but we would’ve preferred a buffet option for all meals. All of us (including other people we met) had a bad stomach at some point during the holiday but couldn’t really pin it down to what food caused it. This happened after one of the beach meals so be careful with your food choices there. There are 2 restaurants you can book meals for which are Italian and Asian infusion which were of a high quality. Pools: Swim up rooms looked awesome. There is also a small family pool near the taco restaurant and a main pool there too. We frequented the other main pool near the 5 o’clock bar. It was 5ft 2 inches deep. The adult pool was less than 2ft deep which was just weird ! It had a slightly deeper round sit in pool next to it. ALL pools are smaller than they look on the pictures. None were over crowded and we never had to get up early to get sun-beds which was a first for us ! There are plenty of towels which are supplied through the day. Don’t bother bringing your own. Speaking with other tourists whilst out on excursions they said they were having to get up at 7am to get sun-beds at their hotels. Beach: Yes it was seaweed season. We knew that so it wasn’t an issue for us. Staff were out clearing it everyday but we chose not to swim in the sea because of it. The beach was small but clean with loads of sun-beds. White sand, just quite narrow. Other nearby hotels couldn’t use their beaches at all so we were lucky being here. Holiday rep: We booked through Tui. The rep Valentina was amazing and present nearly everyday from 9am - 10:30. Definitely utilise her knowledge if you need anything or want to book excursions. She was open, honest and tells you how it is.

Great staff, great service. I recommend Margaravitaville to anyone. From the arrival to the end of the trip, we received all the care that we could have only imagined. The greatest part is the staff- who are absolutely kind, caring and compassionate. I give them 5 stars and more.