Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only
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All properties in Benito Juarez
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only
Carretera Federal 307 Cancun-Playa del Carmen Km 332, 15, Manzana 03 31, Benito Juarez, Quintana Roo, 77500, Mexico
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Highlights
Ideal location
Lots to do
Free parking
Delicious breakfastAmenities
Golf course
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Casino
Sauna
Spa
All amenities
Property Description
A sophisticated adults only Riviera Cancun getaway. Combining the best of all-inclusive resorts in Riviera Cancun with the sophistication of an adults only haven Royalton Hideaway Riviera Cancun is an All-In Luxury oasis for discerning travelers. Guests can expect elevated privacy an enhanced level of service and complimentary extras like afternoon hors doeuvres and sunset toasts. Plus guests will enjoy private beach areas an adults only pool and beach in-room amenities like aromatherapy and pillow menus.
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7.3/10
Cleanliness7.3
Amenities7.3
Location7.3
Service7.1
All 102 reviews
Surroundings
Airport: Cancun International Airport
(16.5 km)
Airport: Cozumel International Airport
(84.9 km)
Landmarks: Jardín del Mar
(520m)
Landmarks: Bahia Petempich Beach
(2.4 km)
Landmarks: Tequila Factory Cancun and Villas
(3.5 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club
2 King bed
Free wired Internet
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Luxury Suite Swim Out
1 King bed and 1 Sofa bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Luxury Junior Suite Ocean View Diamond Club
2 King bed
Free wired Internet
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
Luxury Junior Suite Diamond Club
2 King bed
Free wired Internet
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Luxury Suite with Terrace Jacuzzi Non smoking
2 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Luxury Junior Suite Swim Out
3 Queen bed
Free wired Internet
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
Luxury Junior Suite Non smoking
3 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Luxury Junior Suite with Ocean View Non smoking
3 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
4
Luxury Suite Swim Out Diamond Club
3 Queen bed
Free wired Internet
Air conditioning
Private bathroom
Minibar
TV
Check Availability
8
Luxury Presidential One Bedroom Suite Ocean View Diamond Club
2 King bed
Free wired Internet
Air conditioning
Private bathroom
Minibar
TV
Check Availability
6
Luxury Suite Ocean View With Terrace Jacuzzi
2 King bed
Has window
Free wired Internet
Air conditioning
Private bathroom
Minibar
TV
Check Availability
10
Honeymoon Suite Ocean View Diamond Club
1 King bed
Free wired Internet
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
Hide Room Types
Guest Reviews
7.3/10
102 reviews
- Cleanliness7.3
- Amenities7.3
- Location7.3
- Service7.1
Average for similar properties in Benito Juarez

Review summary
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Location: The resort is beautifully situated with a visually appealing property and a nice pool area, particularly on the adults-only side, providing a relaxing atmosphere. The beach is conveniently accessible, enhancing the overall experience.
Guest User
July 22, 2025
Hideaway Royalton Riviera Maya was a nice weekend getaway for me and my brother but also a reunion with friends. I know the hotel is closing for renovations and hopefully it can get the well needed repairs/upgrades. For me, it was better than I expected but still lack a lot and the price should've reflected what service would be given. Definitely understaffed and affected many things like a domino. The food needs to be better especially the buffet. The only food that was consistently delicious was the fish!!! The Zen restaurant delicious but a sauna so couldn't finish our food. The building itself needs repair as I cut my finger in the pool from lose tiles. We had a leak for the light in our room, but thankfully maintenance fixed it right away. The water activities could've been much better. Too many physical challenges not enough fun challenges.
Guest User
January 12, 2024
Paid for an upgrade and received a worse room than what I started with. The mirror was broken, the A/c didn’t work, and the tv didn’t work.
JST102388
July 13, 2023
Excellent service and amenities recommend 100 adults only.
Pamela M
November 15, 2025
Beautiful place it's a very big resort. With lots of things to do. You can relax and the pool enjoy good food at several of the restaurants. I will come by
Stacy B
October 16, 2025
This was a nice resort overall but nothing special and I would not return. The staff was pretty apathetic and about as friendly as a fast food cashier. When I checked in, no one escorted me to my room, I was just handed my key with very minimal instructions on how to find my room that ended up being 2 buildings over on this huge resort. My goal for this trip was a quiet week of relaxing from the beach to my hot tub, so imagine my disdain when, as I got closer to my room, I heard increasingly loud music until I opened my door to find my “ocean view” suite was right over top of the party pool. To see the ocean, you had to step onto the balcony and crane your neck to the right. Thankfully I was there during weekdays when it seems to be quiet, but I imagine the weekends would get loud. My other main grip was that the $200 “travel credit” was just a book of $20 off coupons. I know these things are normal misleading claims, but they should still be called out. The food was ok, better than the Platinum Yucantan Princess I stayed at the year before. It was a few steps to the beach and it was easy to get a lounge chair. There was no seaweed when I got there the first day (05/13) but it increased as the week went on. It was a nice, modern resort with updated rooms. Also, on the last day, I realized there was mold growing in the water closet. Overall, I was able to enjoy myself, but I’d been happier if they accurately set expectations.
Chia L
October 2, 2025
My friend and I stayed from 9/26-9/30 at the Royalton Hideaway in Punta Cana. From the moment we step foot on the resort, the staffs were very nice and attentive to our needs and questions. The check in process was seamless and they offered food/drink as soon as we arrived to the check in desk. The Hideaway is within the resort itself with its own check in area with their own pool, bar and even private restaurant available for the Hideaway guests. We had our own butler Isaias who showed us around the resort and checked in on us on the daily basis. The adult pool area has its own bar with staffs to provide services. I cannot recall the names of the bartenders who were there all of the days providing drinks and picking up glasses around the pool. There were also activity director Jean Paul and Yohana who provided the activities/game/music. They were very friendly. I have participated in the fitness class that was offered: Pilates, yoga and TRX. The instructors Alexander and Juan were very friendly and encourages. The resort is well kept with the staffs constantly doing cleaning throughout the day especially in the early morning hours. There were many restaurants in the resort but will have to make reservation online the day before to ensure seating even though the restaurant was not full but still require reservation. We enjoyed eating at the Dorado which only for Hideaway guests with the view of the beach/ocean. The food was really good and fresh. There were other activities that is scheduled for anyone that wanted to join in. On Monday night, there was the White Party with fire show, face painting and DJ/dancers. We had the option to use the other pools at the resort but we prefer the pool at the Hideaway. Housekeeping came in each day to clean our room and restock water. We enjoyed our stay overall. Con: The sushi at Zen restaurant was not too good. The sushi menu was limited. Most of the sushi had cream cheese in it, which was quite heavy on the stomach.
Christine M
August 30, 2025
The hotel is a nightmare. My bed was unmade, no pillows just a white sheet with hair stuck to it with dirty throw pillows. There is no one at the front desk. The house keeper had to be tracked down by a maintenance worker who was replacing the safe the would not open or lock. 12 hours later… Has yet to be fixed. I booked the trip through Marriott Bonvoy. When no one at the hotel responded to the dirty beds in 2 rooms, I called the Marriott Bonvoy help center. They opened a case. The Marriott should be ashamed to advertise this to Bonvoy members. They did absolutely nothing to resolve this situation. They are sending me an email??? I would highly recommend you stay somewhere else.
Roving55005625039
August 16, 2025
We had such an amazing time when visiting Cancun! The staff are so lovely & attentive and we will definitely be coming back here! Shoutout to David, Alex, Angel, josefat, Joel & Jamie!! They made our trip so enjoyable and are all such lovely people! The hotel is lucky to have them :)
Services & Amenities
Most popular amenities
Golf course
Off-site
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Casino
Sauna
Additional charge
Spa
Additional charge
Massage room
Gym
Private parking
Free
24-hour front desk
Luggage storage
Bar
Nightclub
Tennis court
Billiards room
Restaurant
Taxi booking service
Currency exchange
Conference room
Additional charge
Business center
Multi-function room
Wi-Fi in public areas
Free
Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Infinity pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Free
Transportation
Taxi booking service
Shuttle service
Additional charge
Front desk services
24-hour front desk
Concierge service
VIP check-in service
Luggage storage
Currency exchange
Tour and ticket booking service
Languages spoken
English
French
Spanish
Food & drink
Snack bar
Bar
Room service
Health & wellness
Billiards room
Tennis court
Golf course
Off-site
Hair and beauty salon
Gym
Massage room
Sauna
Additional charge
Kayaking
Foot bath
Spa
Additional charge
Diving
Snorkeling
Windsurfing
Beauty and makeup
Body care
Yoga session
Activities
Nightclub
Public beach
Beach umbrellas
Private beach area
Casino
Gaming area
Fishing
Public areas
Elevator
Picnic area
Garden
Smoking area
ATM
Cleaning services
Clothes dryer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Business services
Conference room
Additional charge
Business center
Fax/copying service
Additional charge
Wedding service
Multi-function room
Multimedia display system
Accessibility
Stair-free main entrance
Accessible rooms available
Safety & security
First aid room
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children are not permitted to stay at this property
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
StyleBuffet
Opening hours[Mon - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel



- Cash
Property Description
- Opened: 2014
- Renovated: 2019
- Number of Rooms: 344
Phone:+52-9982833900
Email:reservationsRRC-CUN@royaltonresorts.com
A sophisticated adults only Riviera Cancun getaway. Combining the best of all-inclusive resorts in Riviera Cancun with the sophistication of an adults only haven Royalton Hideaway Riviera Cancun is an All-In Luxury oasis for discerning travelers. Guests can expect elevated privacy an enhanced level of service and complimentary extras like afternoon hors doeuvres and sunset toasts. Plus guests will enjoy private beach areas an adults only pool and beach in-room amenities like aromatherapy and pillow menus.
Frequently Asked Questions
What’s the cancellation policy at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
The cancellation policy at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only depends on your room type and booking terms.What’s the cancellation policy at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
What are the check-in and check-out times at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
Check-in at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only starts from 15:00, and the standard check-out time is by 12:00.What are the check-in and check-out times at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
What amenities, facilities, and services are offered at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
Popular amenities and services at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only include Shuttle service.What amenities, facilities, and services are offered at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
Are pets allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
No, pets are not allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only.Are pets allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only?
How do I get to Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only from the nearest airport?
The nearest airport is Cancun International Airport, located about about 20 mins from hotel by car (16.5 km) away.How do I get to Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort– Adults Only from the nearest airport?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 16.49KM |
| Average Price From | KRW693361 |
| Hotel Star Rating | 4 |















