Moon Palace Cancun - All Inclusive
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1 room, 2 adults, 0 children
All properties in Benito Juarez
Moon Palace Cancun - All Inclusive
Carretera Cancun-Chetumal Km 340, Benito Juarez, Quintana Roo, 77500, Mexico
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Amenities
Golf course
Outdoor swimming pool
Private beach area
Beach volleyball
Diving
Snorkeling
Hot springs
Sauna
All amenities
Property Description
Located in Cancun, Moon Palace Cancun - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.
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7.9/10
It is the best place for a vacation with family.
All 104 reviews
Surroundings
Airport: Cancun International Airport
(12.2 km)
Landmarks: Moon Palace Cancun - All Inclusive Resort
(<100m)
Landmarks: FlowRider
(160m)
Landmarks: Albercas Moon Palace @Sunrise
(190m)
Landmarks: Centro de Convenciones Moon Palace Arena
(270m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

9
Superior Deluxe Room with Garden View
1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

6
Superior Two Bedroom Suite Golf Course
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

5
Superior Two Bedroom Presidential Suite
Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

9
Superior Governor Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

3
Swim Up Suite
1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

8
Superior Deluxe Room with Ocean View
1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

7
Superior Honeymoon Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

6
Superior Family Deluxe
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

3
Superior Junior Suite Golf Course
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability

4
Governor Ocean Front Suite
1 King bed
Window faces hallway
Non-smoking
Bathtub
Terrace
Toothpaste
Curtains
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Guest Reviews
7.9/10
Good
104 reviews
- Cleanliness7.8
- Amenities7.8
- Location8.0
- Service7.9
Average for similar properties in Benito Juarez

Review summary
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Location and Accessibility: The property is close to the airport, making it convenient for short transfers. Proximity to the beach and pools is appreciated by many.(based on 1 review)

Guest User
January 1, 2025
The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself.
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Xiaotongmeifannao
August 19, 2024
The hotel is very poor. I booked two rooms, one with a broken phone, one with dirty sheets, and the service was mediocre. It took 40 minutes to get someone to get a toothbrush because the hotel is so big. The staff rarely asked for directions and couldn't ask... Hotel It’s so huge that you have to walk everywhere to get a golf cart. The hotel environment is featureless. The rooms are all the same. It’s huge and speechless. It costs 100 per person to go to the grand water park🔪. The only good thing is that there are more things to play... Hotel Restaurant The food was average. I have stayed in many other all-inclusive hotels in Cancun, but this was the worst.
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장은석
March 22, 2024
It is the best place for a vacation with family.
Original TextTranslation provided by Google

Guest User
October 10, 2022
Great resort and close to the airport.
Nice swimming pool and i like the cocktails.
It is close to the beach.

Guest User
August 1, 2025

I got a pedicure at Sunrise with Lorena and it was great! She was lovely and made me feel very comfortable. Plus she did a great job.

Guest User
August 1, 2025

Lorena and Maria did an excellent job. They were extremely friendly and helpful, not to mention they did fantastic work on my mani and pedicure. I would highly recommend getting serviced at the salon here.

Guest User
August 1, 2025

Viajamos en un grupo de 17 personas. Fue triste que no se puede entrar al mar por el sargazo. Desde antes que llegar al hotel tuve mala experiencia con el Servicio al cliente en el numero 1-800. No me ayudaron en nada, pregunte varias cosas y no me dieron solucion, pedi el telefono directo del hotel y la señorita me dijo que el hotel no tenia numero directo. Lo busque en internet y lo encontre. Marque y me ayudaron. El hotel esta muy grande con muchas cosas para hacer. El servicio y limpieza en general tambien es bueno. El cuarto tenia algunos detalles de limpieza. Alidaica en el restaurante Bugambilias fue muy amable y atenta. Desayunamos ahi los 4 dias que estuvimos y nos reconocio y preparo una mesa el ultimo dia. Gracias Ali! Compramos el servicio de yate en el hotel y Mayra nos vendio algo que no termino siendo verdad. En general fue buena experiencia pero no regresaria al hotel, prefereria uno en la Zona hotelera.
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Guest User
July 31, 2025

The service was amazing, Lorena at Sala de Belleza performed a great job. We love to come to Sunrise, Because the crew is the best.
Services & Amenities
Most Popular Amenities
Golf course
Off-site
Outdoor swimming pool
Private beach area
Beach volleyball
Diving
Snorkeling
Off-site
Hot springs
Sauna
Spa
Additional charge
Gym
Private parking
Free
Priority airport pick-up
Car rentals
Bar
Nightclub
Basketball court
Tennis court
Billiards room
Table tennis room
12 Restaurants
Taxi booking service
Airport shuttle drop-off
Additional charge
Conference room
Multi-function room
Business center
Children's pool
Playground
Water park
Kids' club
Childcare service
Additional charge
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Outdoor swimming pool

Private beach area

Hot springs

Spa

Gym

Bar

Billiards room

12 Restaurants

Conference room

Multi-function room

Playground

Water park

Kids' club
12 Restaurants
MOMO
Style: A la carte
Cuisine: Asian, Sushi
Open for: Dinner
Ambience: Family-friendly, Traditional
Business hours: [Mon - Sun] 18:00-23:00
BUGAMBILIAS
Style: Buffet
Cuisine: International, Mexican
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly
Business hours: [Mon - Sun] 06:30-11:00, 18:00-23:00
TRATTORIA
Style: A la carte
Cuisine: Italian
Open for: Dinner
Ambience: Family-friendly, Romantic
Business hours: [Mon - Sun] 18:00-23:00
PIER 8
Style: A la carte, Buffet
Cuisine: International, Seafood
Open for: Lunch, Dinner
Ambience: Family-friendly
Business hours: [Mon - Sun] 18:00-23:00
PALAPA ASADERO
Style: Buffet
Cuisine: International, Steakhouse
Open for: Dinner
Ambience: Family-friendly
Business hours: [Mon - Sun] 18:00-23:00
SMOKED
Cuisine: BBQ, Tex-Mex
Open for: Lunch
Ambience: Family-friendly, Modern
Business hours: [Mon - Sun] 12:00-17:00
AGRA
Style: A la carte
Cuisine: Indian
Open for: Dinner
Ambience: Family-friendly, Traditional
Business hours: [Mon - Sun] 18:00-23:00
PEPE’S PIZZA
Style: A la carte
Cuisine: Italian
Open for: Lunch
Ambience: Family-friendly, Modern
Business hours: [Mon - Sun] 12:30-22:00
LOBBY BAR
Open for: Cocktails
Ambience: Modern
Business hours: [Mon - Sun] 10:00-13:00
LOS COLUMPIOS BAR
Open for: Cocktails
Ambience: Modern
Business hours: [Mon - Sun] 10:00-12:30
CAFÉ BISTRO
Open for: Afternoon tea
Ambience: Family-friendly
Business hours: [Mon - Sun] 00:00-23:00
RIVIERA MAYA
Style: A la carte
Cuisine: Mexican
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly, Traditional
Business hours: [Mon - Sun] 07:00-11:30, 12:30-16:30, 18:00-23:00
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Private (exclusively for guests) is available Off-site parking. Reservation not needed.
Private parking
Free
Valet parking
Transportation
Car rentals
Shuttle service
Additional charge
Priority airport pick-up
Airport shuttle pick-up
Additional charge
Airport shuttle drop-off
Additional charge
Taxi booking service
Front Desk Services
24-hour front desk
Lockers available
Concierge service
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Food & Drink
Snack bar
Convenience store/kiosk
Bar
Alcohol-free rooms (on request)
Lobby bar
Room service
Health & Wellness
Spa
Additional charge
Billiards room
Table tennis room
Water sports equipment
Diving
Basketball court
Beach volleyball
Tennis court
Golf course
Off-site
Mini golf
Beauty and makeup
Hair and beauty salon
Gym
Sauna
Kayaking
Public baths
Parasailing
Off-site
Hot springs
Motorized water sports equipment
Snorkeling
Off-site
Yoga session
Activities
Water park
Beach umbrellas
Private beach area
Gaming area
Table soccer
Fishing
Nightclub
Public Areas
Picnic area
Garden
Smoking area
Water purifier
ATM
Elevator
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Clothes steamer
Facilities for Children
Playground
Childcare service
Additional charge
Kids' board games/puzzles
Children's meals available
Kids' club
Children's toys
Children's pool
Business Services
Multi-function room
Wedding service
Conference room
Business center
Accessibility
Handrails on stairs
Pool ramp available
Wheelchairs available
Accessible rooms available
Safety & Security
Smoke detector
First aid room
First aid kit
Fire extinguisher
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
TypeAmerican, Gluten-free, Vegan, Vegetarian
StyleBuffet
Age | Fee |
---|---|
Adult | Buffet:US$0.10 (approx. PHP 5.82) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Number of Rooms: 2000
Located in Cancun, Moon Palace Cancun - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 9 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 9 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Frequently Asked Questions
What is the cancellation policy for Moon Palace Cancun - All Inclusive?
The cancellation policy for Moon Palace Cancun - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Moon Palace Cancun - All Inclusive?
What are the check-in and check-out times at Moon Palace Cancun - All Inclusive?
Standard check-in time at Moon Palace Cancun - All Inclusive is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Moon Palace Cancun - All Inclusive?
What amenities and services are available at Moon Palace Cancun - All Inclusive ?
Moon Palace Cancun - All Inclusive offer top amenities and services include Shuttle service.What amenities and services are available at Moon Palace Cancun - All Inclusive ?
Does Moon Palace Cancun - All Inclusive provide breakfast?
Yes, Breakfast is offered at Moon Palace Cancun - All Inclusive. Breakfast option(s): American, Gluten-free, Vegan, Vegetarian. Does Moon Palace Cancun - All Inclusive provide breakfast?
Can I bring my pet inside the Moon Palace Cancun - All Inclusive?
As much as we love pets, unfortunately, we are unable to accommodate them in Moon Palace Cancun - All Inclusive.Can I bring my pet inside the Moon Palace Cancun - All Inclusive?
Is there a restaurant at Moon Palace Cancun - All Inclusive?
Yes, Moon Palace Cancun - All Inclusive offers on-site dining. You can enjoy a variety of Sushi, Asian, Mexican, International, Italian, Seafood, International, Steakhouse, International, BBQ, Tex-Mex, Indian, Italian, Mexican dishes, all prepared with carefully selected, high-quality ingredients.Is there a restaurant at Moon Palace Cancun - All Inclusive?
How far is the Moon Palace Cancun - All Inclusive from the closest airport?
The closest airport is Cancun International Airport, and it is about 18 mins from hotel by car (12.2 km).How far is the Moon Palace Cancun - All Inclusive from the closest airport?
Is airport shuttle service offered by Moon Palace Cancun - All Inclusive ?
Yes, at Moon Palace Cancun - All Inclusive, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Moon Palace Cancun - All Inclusive ?
About This Property
Nearest Airport | Cancun Intl. Airport |
---|---|
Distance to Airport | 12.23KM |
Average Price From | PHP103847 |
Hotel Star Rating | 5 |