Moon Palace Cancun - All Inclusive

Golf course had a lot of wildlife. Had a daypass to The Grand and it was fabulous. We stayed in Sunrise. Plenty of options for activities and food. Food was great! Jesus Torres helped us make all our dinner reservations, extra towels, bookings, etc. He was a huge help. Definitely download their app. Atmosphere was great. Noise wasn't bad anywhere. It was not overly crowded. Our almost 3 year old had a great time at the splash pads, pools, and playplaces. The playplace in Sunrise was huge! Our room was cleaned daily. We will be back! Great value!

We got waiter riger for my bachelorette and he was AMAZING!!! He was so attentive and really made the whole experience feel so special. They made fun unique drinks for us and kept us laughing all night long! Please ask for him whenever you come! This will be a very memorable experience for me for the rest of my life - thank you Riger!!

How do I describe this mammoth concrete jungle?!. Do you like fitness?.. great, the only functioning gym is a 30 minute walk or you can rely on the shuttles and take between 30-40 minutes!.. (great gym though) Are you looking to lose weight?… perfect, after you have waited 25 minute for your main course you will be supplied with an albeit delicious but yet still the smallest chicken breast and 1 singular cherry tomato as a side!…. Mmmm…. So filling! (After asking for more they will assist you with a small portion of cold French fries so don’t panic) Are your children a little tubby? perfect, ask for the pasta… they will receive 12 pieces of penne pasta as a main meal and then proceed to roll there eyes when your son asks for more! Not to worry though, if you are still hungry you will be able to fill your tummy with a selection of Ants in your charming rustic room. Like an adventure for the kids where they have to pretend they are sleeping rough or camping out?… perfect as they don’t actually supply any bedding for the children’s delightful roll out sofa bed, the cardboard feel of the mattress really made it feel like they were genuinely roughing it. (Don’t get me wrong, they will eventually deliver some bedding at 11 at night so you can wake your kids up and have to get them to sleep again…. And who doesn’t love doing that) Thought about taking the kids to waterpark?… well, after your 30-40 minute adventure to get there you I really hope you enjoy extreme heat as there are no actual pools with in about 10 minute walk for the adults to jump in and cool down, it’s great though so you get to practice arguing in public with your children why they have to leave the 1 thing they enjoy just so you can cool down for 30 seconds!… Don’t go thinking you will be able to get loads of pictures to remember this big adventure as in your “superior governer suite” you get 1 functioning plug socket to charge all your devices, and given all activities for the kids are 30 minutes apart sadly the iPads took priority, naughty parents) Like the smell of human feces everywhere you go?.. don’t worry, these guys have got it covered! Really got to finish it off with a bang as the bell boy was booked to collect us and our bags for our exit but was only there to take our bags… was great though, get to have another 20 minute walk with 2 tired children in the heat to go an checkout!… yaaaaaay….. more exercise! Best thing about the Moon Palace Cancun?…. When you book a taxi to leave it arrives in about 3 minutes so you can get out there as soon as possible! Despite all this a refund if you leave early and got to a proper hotel a refund is not available which is sad so you have to go through thw trouble of contacting your credit card provider to get your money back, all very exhausting but I will say it’s character building and it’s a great place to test your relationship with your entire family! Enjoy your trip, Greig

We’ve been loyal Moon Palace members for over 20 years — and this will absolutely be our last visit. The resort that once represented true luxury and hospitality has completely fallen apart. We were promised resort credits for attending a 90-minute presentation. Instead, it turned into a 3-hour high-pressure sales trap with six different people (Liliana, Pascal, and several others) rotating through our room — despite assurances that it wouldn’t happen. The promised credits were never delivered, and when we followed up, they asked for a receipt that was never even provided. We’ve spent half our vacation trying to fix their mistakes instead of relaxing. The rooms are lackluster, the beach is a disaster, and our room smells like fish. The food is inedible, room service is awful, and the entire experience feels more like a cruise ship upsell factory than a world-class resort. What’s worse — it’s now abundantly clear that Moon Palace prioritizes guests based on how much money they’ve sunk into the company. Unless you’ve invested $1 million or more, you’re treated as second class. Those who’ve invested less than $650K are essentially invisible. In essence, their message is: the more you give us, the better your treatment — everyone else can wait. Moon Palace has lost its shine, its soul, and its standards. Do yourself a favor and RUN to another resort. This is not the Moon Palace of years past — it’s a corporate machine built to squeeze more money from loyal members while delivering less in return.