Moon Palace Cancun - All Inclusive
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1 room, 2 adults, 0 children
All properties in Benito Juarez

Moon Palace Cancun - All Inclusive

Carretera Cancun-Chetumal Km 340, Benito Juarez, Quintana Roo, 77500, Mexico
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Highlights
Free parking
Lots to do
Delicious breakfast
Amenities
Golf course
Outdoor swimming pool
Private beach area
Beach volleyball
Diving
Snorkeling
Hot springs
Sauna
All amenities
Property Description
Located in Cancun, Moon Palace Cancun - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.
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7.9/10
Good
It is the best place for a vacation with family.
All 104 reviews
Surroundings
Airport: Cancun International Airport
(12.2 km)
Landmarks: Moon Palace Cancun - All Inclusive Resort
(<100m)
Landmarks: FlowRider
(160m)
Landmarks: Albercas Moon Palace @Sunrise
(190m)
Landmarks: Centro de Convenciones Moon Palace Arena
(270m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Superior Deluxe Room with Garden View
9

Superior Deluxe Room with Garden View

1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Two Bedroom Suite Golf Course
6

Superior Two Bedroom Suite Golf Course

Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Two Bedroom Presidential Suite
5

Superior Two Bedroom Presidential Suite

Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Governor Suite
9

Superior Governor Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Swim Up Suite
3

Swim Up Suite

1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Deluxe Room with Ocean View
8

Superior Deluxe Room with Ocean View

1 King bed or 2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Honeymoon Suite
7

Superior Honeymoon Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Family Deluxe
6

Superior Family Deluxe

Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Superior Junior Suite Golf Course
3

Superior Junior Suite Golf Course

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Governor Ocean Front Suite
4

Governor Ocean Front Suite

1 King bed
Window faces hallway
Non-smoking
Bathtub
Terrace
Toothpaste
Curtains
Room Details
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Guest Reviews

7.9/10
Good
104 reviews
  • Cleanliness7.8
  • Amenities7.8
  • Location8.0
  • Service7.9
Average for similar properties in Benito Juarez
Most Mentioned
Review summary
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Location and Accessibility: The property is close to the airport, making it convenient for short transfers. Proximity to the beach and pools is appreciated by many.(based on 1 review)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 1, 2025
The room was nice, the swimming pool was a highlight, but the food was rather bland, the $250 resort credits were very limited in scope and could only be used for spa treatments, and you had to pay taxes and tips yourself.
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X‍i‍a‍o‍t‍o‍n‍g‍m‍e‍i‍f‍a‍n‍n‍a‍o
August 19, 2024
The hotel is very poor. I booked two rooms, one with a broken phone, one with dirty sheets, and the service was mediocre. It took 40 minutes to get someone to get a toothbrush because the hotel is so big. The staff rarely asked for directions and couldn't ask... Hotel It’s so huge that you have to walk everywhere to get a golf cart. The hotel environment is featureless. The rooms are all the same. It’s huge and speechless. It costs 100 per person to go to the grand water park🔪. The only good thing is that there are more things to play... Hotel Restaurant The food was average. I have stayed in many other all-inclusive hotels in Cancun, but this was the worst.
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장‍은‍석
March 22, 2024
It is the best place for a vacation with family.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 10, 2022
Great resort and close to the airport. Nice swimming pool and i like the cocktails. It is close to the beach.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
I got a pedicure at Sunrise with Lorena and it was great! She was lovely and made me feel very comfortable. Plus she did a great job.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Lorena and Maria did an excellent job. They were extremely friendly and helpful, not to mention they did fantastic work on my mani and pedicure. I would highly recommend getting serviced at the salon here.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
Viajamos en un grupo de 17 personas. Fue triste que no se puede entrar al mar por el sargazo. Desde antes que llegar al hotel tuve mala experiencia con el Servicio al cliente en el numero 1-800. No me ayudaron en nada, pregunte varias cosas y no me dieron solucion, pedi el telefono directo del hotel y la señorita me dijo que el hotel no tenia numero directo. Lo busque en internet y lo encontre. Marque y me ayudaron. El hotel esta muy grande con muchas cosas para hacer. El servicio y limpieza en general tambien es bueno. El cuarto tenia algunos detalles de limpieza. Alidaica en el restaurante Bugambilias fue muy amable y atenta. Desayunamos ahi los 4 dias que estuvimos y nos reconocio y preparo una mesa el ultimo dia. Gracias Ali! Compramos el servicio de yate en el hotel y Mayra nos vendio algo que no termino siendo verdad. En general fue buena experiencia pero no regresaria al hotel, prefereria uno en la Zona hotelera.
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 31, 2025
The service was amazing, Lorena at Sala de Belleza performed a great job. We love to come to Sunrise, Because the crew is the best.

Services & Amenities

Outdoor swimming pool
Private beach area
Hot springs
Spa
Gym
Bar
Billiards room
12 Restaurants
Conference room
Multi-function room
Playground
Water park
Kids' club
12 Restaurants
MOMO
Style: A la carte
Cuisine: Asian, Sushi
Open for: Dinner
Ambience: Family-friendly, Traditional
Business hours: [Mon - Sun] 18:00-23:00
BUGAMBILIAS
Style: Buffet
Cuisine: International, Mexican
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly
Business hours: [Mon - Sun] 06:30-11:00, 18:00-23:00
TRATTORIA
Style: A la carte
Cuisine: Italian
Open for: Dinner
Ambience: Family-friendly, Romantic
Business hours: [Mon - Sun] 18:00-23:00
PIER 8
Style: A la carte, Buffet
Cuisine: International, Seafood
Open for: Lunch, Dinner
Ambience: Family-friendly
Business hours: [Mon - Sun] 18:00-23:00
PALAPA ASADERO
Style: Buffet
Cuisine: International, Steakhouse
Open for: Dinner
Ambience: Family-friendly
Business hours: [Mon - Sun] 18:00-23:00
SMOKED
Cuisine: BBQ, Tex-Mex
Open for: Lunch
Ambience: Family-friendly, Modern
Business hours: [Mon - Sun] 12:00-17:00
AGRA
Style: A la carte
Cuisine: Indian
Open for: Dinner
Ambience: Family-friendly, Traditional
Business hours: [Mon - Sun] 18:00-23:00
PEPE’S PIZZA
Style: A la carte
Cuisine: Italian
Open for: Lunch
Ambience: Family-friendly, Modern
Business hours: [Mon - Sun] 12:30-22:00
LOBBY BAR
Open for: Cocktails
Ambience: Modern
Business hours: [Mon - Sun] 10:00-13:00
LOS COLUMPIOS BAR
Open for: Cocktails
Ambience: Modern
Business hours: [Mon - Sun] 10:00-12:30
CAFÉ BISTRO
Open for: Afternoon tea
Ambience: Family-friendly
Business hours: [Mon - Sun] 00:00-23:00
RIVIERA MAYA
Style: A la carte
Cuisine: Mexican
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly, Traditional
Business hours: [Mon - Sun] 07:00-11:30, 12:30-16:30, 18:00-23:00
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available Off-site parking. Reservation not needed.
Transportation
Front Desk Services
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
TypeAmerican, Gluten-free, Vegan, Vegetarian
StyleBuffet
AgeFee
Adult
Buffet:US$0.10 (approx. PHP 5.82) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service Animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Number of Rooms: 2000
Located in Cancun, Moon Palace Cancun - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. When you are in need of a refreshing drink, visit the poolside bar or one of 11 bars/lounges, or 9 swim-up bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

Frequently Asked Questions

What is the cancellation policy for Moon Palace Cancun - All Inclusive?

The cancellation policy for Moon Palace Cancun - All Inclusive varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Moon Palace Cancun - All Inclusive?

Standard check-in time at Moon Palace Cancun - All Inclusive is 15:00 and check-out time is 12:00.

What amenities and services are available at Moon Palace Cancun - All Inclusive ?

Moon Palace Cancun - All Inclusive offer top amenities and services include Shuttle service.

Does Moon Palace Cancun - All Inclusive provide breakfast?

Yes, Breakfast is offered at Moon Palace Cancun - All Inclusive. Breakfast option(s): American, Gluten-free, Vegan, Vegetarian.

Can I bring my pet inside the Moon Palace Cancun - All Inclusive?

As much as we love pets, unfortunately, we are unable to accommodate them in Moon Palace Cancun - All Inclusive.

Is there a restaurant at Moon Palace Cancun - All Inclusive?

Yes, Moon Palace Cancun - All Inclusive offers on-site dining. You can enjoy a variety of Sushi, Asian, Mexican, International, Italian, Seafood, International, Steakhouse, International, BBQ, Tex-Mex, Indian, Italian, Mexican dishes, all prepared with carefully selected, high-quality ingredients.

How far is the Moon Palace Cancun - All Inclusive from the closest airport?

The closest airport is Cancun International Airport, and it is about 18 mins from hotel by car (12.2 km).

Is airport shuttle service offered by Moon Palace Cancun - All Inclusive ?

Yes, at Moon Palace Cancun - All Inclusive, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport12.23KM
Average Price FromPHP103847
Hotel Star Rating5