Hampton Inn & Suites Bend

First, we have stayed at this particular Hampton Inn several times before, from when it opened. Always a good experience before. This time we checked in about 7pm. Two days prior to our arrival, we called Hampton Reservations and changed the date of our ONE NIGHT STAY. At check-in they had us booked for two nights, but we resolved that. Next, there were NO LUGGAGE CARTS in the lobby. I asked the receptionist if guests were keeping them in their rooms, and the receptionist said something like "probably" - and sort of shrugged it off. So we carried our stuff up to our room in two trips. We had already stayed at three other Hampton Inns on this trip (within the previous week) and carts were always available. The ice machine was out of order on our floor, but worked on the floor above. The hotel phone did not work so we used our cell phone to call the front desk. They did not know what was up with the phone - not good if there is an emergency. Our Room on the second floor faced (west) looking into the back of an adjacent building about 10 feet away - the hotel was apparently booked up, so I didnt ask for a new room. The next morning luggage carts were available - but I told the front desk they should put up a sign asking guests to return the cars to the lobby when done, or buy more. She said they only have four carts for 100 plus rooms- And again sort of shrugged off the issue. This Hampton Inn was $50 to $60 more than the other Hampton Inn's we stayed at that week - at Boise, Carson City, and Reno. At a cost of $291 a night this hotel is far ,too expensive for the services provided.

Nice surrounding

Super friendly staff, great location, very clean and comfortable. Breakfast was really good and had a variety of foods

Great stay! Very clean, large room! Comfy bed.

Nice and clean

Easy Easy to book. Booked 10 minutes before checking in. Seem to have saved significant money on price.