Fairfield Inn & Suites Bend Downtown

Perfect location in downtown Bend. We were greeted with a smile while check-in. Manager answered our questions and let us know if there was anything we needed. Courteous and helpful staff. During buffet breakfast the kitchen manager helped me prepare waffle. That is a beyond call of duty. Thank you all for making our stay a memorable.

Very Clean

Seven is an assist to the company. We had an awful experience before checking in. Seven was polite, courteous and a friendly face. He even gave us info about parking for the concert we were going to. Seven should be comedend for his customer service. All the staff was great. The only down side we were supposed to get housekeeping on Monday and that didn't happen. They even fixed the hot tub. When w ewere their. Overall I give this place. Big thumbs up

Fortunately, I only stayed here one night. The hotel looked fairly new, but there was a really stron mold smell in the bathroom sink. It got worse every time I used the sink. I reported this to the desk clerk at checkout. I never received an invoice, so imagine my surprise when I checked my credit card to find not only the room charge, but an additional $250 charge on my card with, again, no notice, no invoice, no explanation at all. A call to the hotel to ask about it, but nobody seemed to know, and there was no offer to refund me. I had to have the extra charge removed by my credit card company. After a couple of months, the hotel claimed I was smoking in there, said the room reaked of it. I'm 64 years old and have never been a smoker. I think they smelled the mold and didn't know what it was. Front desk staff never apologized for the discomfort that they surely already had to have known about. That mold smelled so strong, so it's been there for a very long time. Breakfast was just basic, no healthy choices available.

Our Room was perfect! Comfortable bed and we Loved walking on the River trail.

Will definitely stay again! The people were so friendly. The included breakfast was a great start to the day, hearty and with lots of options. The location made it easy to get out and explore. We got the suite with a corner tub. I was surprised at how fast it filled! Watching our favorite show on the laptop while in a bubble bath was the perfect way to unwind. The reason for the one 4 start section is that the mattress was too soft.