Fairfield Inn & Suites Bend Downtown

Perfect location in downtown Bend. We were greeted with a smile while check-in. Manager answered our questions and let us know if there was anything we needed. Courteous and helpful staff. During buffet breakfast the kitchen manager helped me prepare waffle. That is a beyond call of duty. Thank you all for making our stay a memorable.

Fortunately, I only stayed here one night. The hotel looked fairly new, but there was a really stron mold smell in the bathroom sink. It got worse every time I used the sink. I reported this to the desk clerk at checkout. I never received an invoice, so imagine my surprise when I checked my credit card to find not only the room charge, but an additional $250 charge on my card with, again, no notice, no invoice, no explanation at all. A call to the hotel to ask about it, but nobody seemed to know, and there was no offer to refund me. I had to have the extra charge removed by my credit card company. After a couple of months, the hotel claimed I was smoking in there, said the room reaked of it. I'm 64 years old and have never been a smoker. I think they smelled the mold and didn't know what it was. Front desk staff never apologized for the discomfort that they surely already had to have known about. That mold smelled so strong, so it's been there for a very long time. Breakfast was just basic, no healthy choices available.

The staff went above and beyond to accommodate us with a very late check out. The pool area was great and the breakfast was hot and great for a free hotel breakfast. 10/10!

Good hotel. Got complimentary breakfast. Rooms were comfy. Ample parking

The staff was friendly and professional. The lobby and breakfast areas were very clean and pleasant. Our room was very nice and quiet.

Great continental breakfast. Thoughtful, comfortable.