Fairfield Inn & Suites Bend Downtown

I called and the AI system answered my call. The AI was not able to answer any of my basic question before I decide to book a room. How do I get around this so i can get the answers?

Perfect location in downtown Bend. We were greeted with a smile while check-in. Manager answered our questions and let us know if there was anything we needed. Courteous and helpful staff. During buffet breakfast the kitchen manager helped me prepare waffle. That is a beyond call of duty. Thank you all for making our stay a memorable.

Clean, comfortable and great staff! The pool was veryyy small but the jacuzzi made up for it!

Fortunately, I only stayed here one night. The hotel looked fairly new, but there was a really stron mold smell in the bathroom sink. It got worse every time I used the sink. I reported this to the desk clerk at checkout. I never received an invoice, so imagine my surprise when I checked my credit card to find not only the room charge, but an additional $250 charge on my card with, again, no notice, no invoice, no explanation at all. A call to the hotel to ask about it, but nobody seemed to know, and there was no offer to refund me. I had to have the extra charge removed by my credit card company. After a couple of months, the hotel claimed I was smoking in there, said the room reaked of it. I'm 64 years old and have never been a smoker. I think they smelled the mold and didn't know what it was. Front desk staff never apologized for the discomfort that they surely already had to have known about. That mold smelled so strong, so it's been there for a very long time. Breakfast was just basic, no healthy choices available.

My gluten free wife appreciated the options at breakfast Room was nice and clean Thank you

Will definitely stay again! The people were so friendly. The included breakfast was a great start to the day, hearty and with lots of options. The location made it easy to get out and explore. We got the suite with a corner tub. I was surprised at how fast it filled! Watching our favorite show on the laptop while in a bubble bath was the perfect way to unwind. The reason for the one 4 start section is that the mattress was too soft.