Hotel Peppertree Bend, BW Premier Collection

The hotel was great. Comfortable beds. Nice room layout. The lighting in the bathroom needs to be brighter. The easy way to fix would be to change out the mirror for a lighted mirror. Overall would stay there again.

We loved this hotel. The room was big, with great bed and very clean. The breakfast was also good.

Nice place, and good amenities. However, I would rate higher, but my wife's credit card was charged twice for a one-night stay. We got it resolved though. But, she had to make several phone calls and get transferred multiple times.

I have staid here many times. Very nice hotel. Clean, friendly staff, good food. Great pool wonderful breakfast choices

My disappointment isn’t with the hotel itself, but with Best Western’s handling of an unexpected situation. I had two rooms reserved for two nights for a family reunion. On the day of check-in, both my wife and her sister became ill. I called to cancel, but was told it was too late—even for the second night. I was told corporate would contact me, but they never did. I decided to go alone, but shortly after checking in I had to return home because my wife’s condition worsened. I understand policy is policy, but a little consideration—such as a credit toward a future stay—would have gone a long way. There are plenty of lodging options, and for me, in the future, Best Western won’t be one of them.

Property advertising a lounge with food and drink options, staff informed me it has been closed for quite some time, little disappointing as this was the reason we chose this property over others, and paid more for it.