Fisherman's Cove Resort

We have been downgraded as the room we booked is not available! However, the hotel made it up for us by providing a free half board option with another room to our very late check out.

The hotel staff were extremely responsible and kind. After an incident while surfing, several staff members immediately came to my aid, brought me an ice pack, and coordinated with emergency services. They then transported me to the nearest clinic using the hotel’s vehicle and remained by my side throughout the treatment process. Finally, they brought me back to the hotel and continued to check on my recovery in the following days. I would like to express my sincere gratitude to the hotel’s service staff.

We stayed at Fisherman’s Cove as a family of five, booking the trip quite close to our departure. Unfortunately, the booking process was tedious, with responses taking over three days at times. After about a week and a half, it was finally sorted, but with limited options for interconnecting rooms on the island, we were somewhat tied to this choice. Upon arrival in the Seychelles, we initially stayed on Praslin. Less than 24 hours before moving to Mahé, we received news from the hotel that we’d be downgraded due to an "emergency" and that we’d spend the rest of the week in different rooms. Despite sending immediate feedback and three reminders, we received no reply. By the time we arrived, the staff was aware of a “discontent” guest arriving and greeted us warmly. However, it was clear they weren’t entirely sure how to handle the situation. We ended up spending one night in non-interconnecting rooms before being moved to the originally booked accommodations. To be fair, the rooms—even the ones for the first night—were impeccable, modern, and spacious. They deserve praise on that front. That said, this situation could have been managed much better with clearer communication. Breaking bad news in a more positive and proactive way is an area for improvement. As for the facilities, they were excellent: a beautiful pool, clean infrastructure, and a lovely beach nearby. The resort has plenty to offer in terms of setting. However, the dining experience left much to be desired. While the beach bar was good, the restaurant "Paris," which came highly recommended, was a major disappointment. The Niçoise salad and T-bone steak were poorly prepared—the salad was unappealingly thrown together, and the steak was tough and accompanied by greasy potatoes. This was far below expectations. Fortunately, guests have the option to dine at the sister hotel, Story, with a 20% discount. The restaurants there were outstanding and highly recommended. The breakfast buffet, however, was a significant letdown. The dining area felt dark and cramped, and the food quality, combined with the unfriendliness of some staff (particularly female staff), was disappointing. All in all, the accommodations themselves were great, and we enjoyed our stay. However, the hospitality and food quality need substantial improvement. One final note: we noticed a significant increase in the number of Russian visitors at the hotel and on Mahé overall, which gave the experience a different atmosphere compared to previous years.

If I could've fit in my suitcase all the diligent, efficient n oh so Helpful employees thar I met at the hotel, u'd be out of order right now... Might as well mentioned now Audrey, from Reservation: without her that trip would definitely not have been possible or at least not as enjoyable...time to think about a Raise, someone ??