Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(3575)
Positive reviews(3508)
Reviews with photos/video(1058)
Delicious breakfast(617)
Close to scenic area(234)
Relaxing hot springs(76)
Loved the night views(61)
Delicious buffet(44)
Has facilities for children(21)
Negative reviews(60)
Yong En Ng
Deluxe Great Wall View Standard Room
Stayed in Jun 2025
Couple
5 review
8.5/10
Very Good
Posted on Jul 13, 2025
Location was super good, just outside the entrance of the watertown. could see great wall from our room. But the room itself felt scary, didn't sleep well
Response from Property: Thank you for your evaluation! We are very pleased that you mentioned that the hotel has a good location and beautiful scenery, which can bring you convenience, but we are really sorry that the room made you feel uncomfortable and affected your rest. Regarding the room problem, we will immediately arrange for someone to check whether there are any places that may cause discomfort in terms of lighting, layout or facilities, to ensure that we can provide guests with a more secure and comfortable environment in the future. We hope to have the opportunity to serve you again and let you feel our improvement.
小蜜蜜
Superior Standard Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 19, 2025
This hotel is just cozy, homy and very modernly designed. It is very near to the scenic spot, just about 5 minutes walking. If you take bus from Beijing to Gubei, then the hotel is just 10 minutes walking from the bus bay. The hotel has several
Options for staying package. We chose the package with night tour to Simatai Great Wall, hotspring at Duan Jia, and day tour to the town. We are very happy with the choice. There are 2 restaurants in the hotel, 1 specializes in Chinese food, the other is Western food. Both provides nice and delicious food with reasonable price. Will definitely return to this place !
Response from Property: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!
Anonymous User
Deluxe Standard Room
Stayed in May 2025
Family
1 review
8.5/10
Very Good
Posted on Jun 19, 2025
Nice locations... good service .. clean room conditions...
6/14
Response from Property: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!
Travelholic Explorer
Superior Standard Room
Stayed in Mar 2025
Family
9 review
10/10
Outstanding
Posted on Apr 20, 2025
A very well maintained boutique hotel. Great hotel with a spacious room and very clean. Very good location with walkable distance into the Gubei town and the room has very nice view of the great wall.
Response from Property: 非常感謝您願意花寶貴的時間給水鎮大酒店做出點評,您的滿意是我們一直以來的追求,真誠期待您下次光臨!
Guest User
Deluxe Double Room
Stayed in Mar 2025
Family
5 review
9.5/10
Amazing
Posted on May 6, 2025
Beautiful hotel, spacious, huge, and clean. Great breakfast selection.
Deluxe Double room was still pretty fine!
Hotel is just right outside of the Watertown but you get admission to enter staying at this hotel. It is furthest from Simatai Great Wall - can take shuttle bus.
Response from Property: 看到您的好評瞬間元氣滿滿~您的滿意就是我們最大的動力!期待您的下次光臨。
Malaysia 50 years old 靓仔
Deluxe Standard Room
Stayed in Mar 2025
Family
7 review
8.0/10
Very Good
Posted on Apr 14, 2025
The hotel is huge with grand lobby, a five star hotel lobby. The room is however, quite basic and nothing to shout about. The beds are big and comfortable. We were "upgraded" to another room with a section of view of the water town and great wall, but when we retuned to the room after water town tour, no more lights at water town and the great wall, lighting are off at 10 pm. Quite a long distance walking to Customer Service center of water town, and a long walk at the water town. We were immediately amazed by the beautiful scenery with so many photo shots. We walked all the way up to the cable car station of Simatai Great Wall at 6pm, managed to reach the Station 5 of the Great Wall at 640pm with a good view of sunset, and waited for lighting when sky turned dark. It was so beautiful up there. We could see the Water Town lighting from far. Cable car fare for hotel guests was RMB120 which I think it is worth to experience both the evening and night view of Great Wall. We felt it was unnecessary to climb the great wall again the next day although free tickets were given. Instead, we experienced the hot spring bath at 城上 (another hotel inside the water town), which I was amazed by the cleanliness, security, well organized multi-pool hot tubs. A tip to the cable car station: It is located at the far end of the water town, look for shuttle car at several exit of the water town to go straight to cable station without needing to walk all the way to and fro. Shuttle car is free for hotel guests. Another tip, restaurants are almost closed even before 9pm. There are few restaurants at another exit of the water town entrance, where hot food is still available at 10pm, a 24 hour Lawson is there too.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Lito W.
Piggy Hero Cool Bud Superior Standard Room
Stayed in Feb 2025
Family
6 review
9.5/10
Amazing
Posted on Mar 10, 2025
The room is spacious and equipped with facilities for young children. The view is very beautiful, and it is conveniently located near a Lawson store.
Response from Property: Thank you for staying at Water Town Hotel. Your comments are very important to us. We will work hard to correct the shortcomings and provide a more comfortable stay experience for every guest. We sincerely look forward to your visit again and wish you a happy life!
MegC’s
Superior Standard Room
Stayed in Jun 2025
Family
10 review
10/10
Outstanding
Posted on Jul 11, 2025
I have stayed at this hotel before. The service is excellent. Staff are very helpful. The rooms are big. The beds are comfortable. Easy access to the Watertown. The breakfast is predominantly Chinese but there are western options too. Would definitely stay at this hotel again.
Response from Property: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!
Guest User
Superior Standard Room
Stayed in May 2025
Business traveler
1 review
8.0/10
Very Good
Posted on Jun 23, 2025
The hotel has its advantages. The rooms are big, the bathtub is big, water is hot, beds are comfy, the people are nice and for sure, everything is clean. Nevertheless, there are some issues. Firstly, while everyone is superfriendly, most of the employees speak no English at all and those who do are far from perfection to say the least. So, if you want to find out anything specific, you usually need to talk to the one and only person who speaks English and there is a chance that he/she will help you. Secondly, the breafkasts aremostly Chinese. Very few non-local products are available, so do not expect a typical western style breakfast. On the other hand, if you are a fan of Chinese food - you will love it. Finally, the location is very good if you are interested in visiting the Gubei Watertown - just by the entrance. The problem is that there is absolutely nothing interesting hereapartfrom the Great Wall. The latter is an excursion for 2 hours - this is just enough to see the interesting things available here. However, if you really think this is worth traveling here - then consider making a reservation which includes a visit to the Great Wall (best at night with cable car included), shuttle bus, entrance to the Watertown and possibly some hot springs - that being included in your hotel voucher will probably save you a lot of money compared to the on-the-spot prices.
Response from Property: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!
Roger Christoph Anton
Superior Standard Room
Stayed in May 2025
Family
8 review
8.5/10
Very Good
Posted on Jul 22, 2025
Everyone was very friendly, Hotel in a good location and entrance fee for Gubei Watertown is inclouded.
Response from Property: 很高興您入住水鎮大酒店,非常感謝您對我們酒店的支持和信任,我們一定會更加努力,竭誠為您提供更為優質的服務,期待您下次光臨!
Fly Yee
Superior Standard Room
Stayed in May 2025
Couple
21 review
9.5/10
Amazing
Posted on Jun 15, 2025
Lovely nice hotel. I bought the package. It’s convenient. It’s included the hike for Great Wall of China in the evening, where the transport shutter bus will sent us to the entrance. Including the hot bath & breakfasts too. We have a lovely stay. Thank you for the hospitality.
Response from Property: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!
Daddy-Vic
Deluxe Double Room
Stayed in Nov 2024
Family
4 review
8.0/10
Very Good
Posted on Jan 15, 2025
The room was dated. The toilet bowl was unable to flush and in the end, we have to get call the receptionist to contact the plumber to unchoke the toilet bowl.
Breakfast spread was huge with lots of variety.
Location was good with walking distance to water town and free bus ride to all the different parts of the town including the Great Wall cable car.
Response from Property: Thank you for staying at Water Town Hotel. Your comments are very important to us. We will work hard to correct the shortcomings and provide a more comfortable stay experience for every guest. We sincerely look forward to your visit again and wish you a happy life!
guest L
Deluxe Standard Room
Stayed in May 2025
Couple
6 review
9.5/10
Amazing
Posted on Jul 17, 2025
The hotel is located just outside the entrance of Gubei Water Town and is less than 10 mins walk to the bus bay. Hotel room is very clean and the bed is comfortable for a night of good sleep. The hotel restaurant also serves quite a good spread of breakfast buffet. Generally we are very satisfied with the service provided by the hotel.
Response from Property: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!
Shirley Teh PY
Superior Standard Room
Stayed in Nov 2024
Couple
1 review
10/10
Outstanding
Posted on Mar 5, 2025
Checked in this hotel for a short stay and room was upgraded to Double Deluxe Room with window view. Overall we have had a pleasant days here and shall be back soon.
Response from Property: 尊敬的賓客,您好!非常感謝您選擇水鎮酒店並給予關注和肯定。您的支持與鼓勵是我們不斷前進的動力,願我們陽光温情的服務為您帶來至尊的服務體驗。歡迎您再次光臨!
Guest User
Deluxe Double Room
Stayed in Sep 2024
Couple
1 review
8.0/10
Very Good
Posted on Nov 10, 2024
I like the hotel. The room is spacious and I enjoy the balcony view where I enjoy the view of Gubei Watertown. It’s convenient access to scenic area as it’s a short walk to shuttle bus waiting area.
Response from Property: 感謝您選擇水鎮大酒店,非常榮幸能為您服務,感謝您對我們的認可,我們會不斷進取給每一位賓客帶來優質的服務期待您的再次光臨!