Adults Only Club at Lopesan Costa Bávaro Resort

Let me start by saying this is NOT AN ADULTS-ONLY CLUB at Lopesan. Even though it's advertised this way. There are definitely kids in the Adults area. I’m a travel agent who recently brought a group of 12 clients to Lopesan Adults Only Resort. We specifically booked (and paid extra for) Adults Only rooms to ensure a peaceful, kid-free experience. Unfortunately, that was not what we received. We were shocked to find children in rooms next to ours in the section Adults Only. When we brought it to the staff’s attention, we were told the kids were probably just visiting (that was the first complaint on our second day). That was not the case—this was a clear instance of overbooking and overselling. Despite multiple requests to speak to a manager since arriving, we’ve received no call or follow-up. I had to go down multiple times just to get basic answers from multiple people claiming to be a supervisor. I was thankful my friend spoke Spanish because without her help I truly believe they would not have even bothered giving us the resort credit offered at $50 per night, per room credit—but that hardly compensates for not honoring the Adults Only booking we paid for. In addition, our room was extremely hot. We called for maintenance, and no one ever came. We had the mildew smell but thankful packed DampRid bags (2) to pick up the moisture. We also had no towels our first night in several of the rooms and had to wait hours for delivery. ****Also note: pool towels in the adult-only pool area are not provided, you have to go get them by the main pool with the card you received at check-in. We were unable to get reservations at any restaurant except our last night (Thursday) when we got into the hibachi restaurant. That said, I want to acknowledge the positives: the food was excellent, and the bar and restaurant staff were amazing, there is an ADULT-ONLY seating area in the buffet restaurant. Huge shoutout to Domingo, Jahira, and Stanley at the Adults Pool—their service was truly impeccable and made a big difference in our stay. The resort itself is beautiful, and the beaches are stunning, but unfortunately, the management is disorganized and unprofessional. Our group of 4 rooms spent over 2.5 hours checking in—despite arriving after 3 PM. The others checked in earlier without issues. Also, we were overcharged between $200-300 per room. This is a known issue, we spoke to multiple, highly recommend you pay upfront for your room, and use a credit card with NO CONVERSION rates. My recommendation: do not pay extra for Adults Only—it’s not honored or managed properly. Instead, consider a regular room or the butler service if you want premium attention.

Very beautiful property. My group had a wonderful time. We did think this was an adults only resort but it was not, turns out we purchased the adults only package. Still none the less we had a great time. You will be approached by vendors trying to constantly sell you on a party boat or an excursion. And if you're on the beach you will definitely have a local approach you with a parrot or a iguana trying to trick you into taking pictures and immediately start asking for money (and it is NOT CHEAP). Overall I would come back to this resort with my family only. But if i go back to Punta Cana on another adult friends trip i will for sure be going some where else.