Riu Palace Macao - Adults Only - All Inclusive

Unsafe and Unacceptable Conditions – Beware of Health Risks at Riu Palace Macao I am compelled to share my experience at the Riu Palace Macao to caution other travelers. What was supposed to be a relaxing vacation turned into a serious health concern due to hazardous conditions and poor management. Upon check-in, I was placed in a room that was heavily contaminated with mold. The odor was overwhelming, and visible mold was present on surfaces, raising immediate concerns about respiratory health and overall cleanliness. When I requested a room change, I was moved to another unit that was also mold-infested, with an air conditioning system that was clearly not functioning properly. This created not only an uncomfortable environment but also a significant health danger. Adding to the disappointment, the room provided did not match the details of my original reservation. Instead of the Superior Junior Suite with a single bed that I booked, I was given a room with two full-size beds in unacceptable condition. When I raised these issues with the front desk, I was met with indifference and unhelpful responses. Staff insisted there were no other rooms available and failed to provide a proper solution, leaving me with no choice but to remain in unsafe accommodations late at night after a long day of travel. The lack of accountability, disregard for guest safety, and failure to deliver on promised accommodations are unacceptable for any hotel, let alone one marketed as a luxury resort. Mold exposure can have serious health effects, especially for children, the elderly, or anyone with allergies or asthma. No traveler should be put in a position where their health is compromised due to negligence. I urge anyone considering staying at this property to think twice. Until Riu Palace Macao addresses these hazardous conditions and trains their staff to prioritize guest safety and satisfaction, this hotel cannot be recommended. There are far better options in the area that respect both the well-being and trust of their guests. A Health Hazard, Not a Hotel—Avoid Riu Palace Macao I feel utterly compelled to warn future travelers: Riu Palace Macao is not only a disappointment—it’s a potential health hazard. Mold, Mildew & Dangerous Cleanliness Failings I was appalled to enter a room reeking of mold — an odor so suffocating it became impossible to ignore. Pillows and towels were visibly dirty, far from the luxurious standards promised in the reservation. Despite lodging three separate complaints, nothing changed.   This isn’t an isolated incident. Multiple reviews on Trustpilot echo this: “Yesterday … I was assigned room 3090… it smelled of mold, had dirty pillows and towels…”  This strongly suggests recurring, unresolved sanitation issues at this property. Health Risks That Go Unchecked Mold exposure isn’t just unpleasant—it’s dangerous. For anyone with allergies, asthma, or compromised immunity, the consequences can be severe. Even without preexist

Since 2020 I have been regularly going to the Palace Macao, the last time was last month, the rooms are always clean, the food is excellent and fresh every day, the staff is very kind and professional, a beautiful beach, what else? Thank you Palace Macao, we'll see you in January Dellanirys & Giovanni

We recently stayed at the adults-only hotel of the resort while the rest of our family stayed next door in the family-friendly part of the complex — and it was the best of both worlds! The adults-only hotel was a peaceful paradise. The atmosphere was calm, the pool area was serene, and the service was outstanding. It gave us a chance to unwind and enjoy some quiet time, while still being just a short walk away from our family whenever we wanted to join in on the fun. It was especially great to have our own relaxing space to return to after spending the day with the kids. The staff were warm and welcoming, and they made us feel like we had truly found our own little retreat. Highly recommend this setup if you’re traveling with extended family — you get the joy of togetherness, but also the luxury of privacy. We’ll definitely be coming back!

Here right now and we are loving it! One of the cleanest resorts we’ve been to. Cleaning staff are amazing, as are wait staff and bartenders. The beach is beautiful. All the food we had was very good. Only complaint is that people are allowed to smoke in the pool.

I recently stayed at Riu Macao Adults Only and really enjoyed the experience. It’s a great small resort with a relaxing atmosphere. The rooms were nice and comfortable, though a little damp at times. There are three pools—while the swim-up pool was a bit murky (likely from suntan lotion and oils), more frequent cleaning would improve it. The buffet food was excellent, and the service really stood out thanks to a few wonderful staff members: Felix in the pool area was very attentive, Polanco went above and beyond during meals and even arranged a special birthday dinner for my friend, and Jean Carlos was incredibly sweet. My only suggestion would be to have at least one bar with top-shelf liquor, but overall, it was a great place to stay and I would recommend it.

Back to the DR we went, this was our 2nd time there and I'm glad we chose adults only, and a Riu brand! Food was great, pool bar was great, every Thursday there was a foam party, which was pretty fun. The beach was beautiful, the room was beautiful, nightly entertainment was mostly indoors (which I hate), they have an outdoor amphitheater and didn't use it the whole 9 nights we were there. No reservations needed for any of the restaurants, which I love. Transportation from the airport, we prearranged a private car, $120 round trip.