Iberostar Waves Dominicana - All Inclusive

I recently stayed at Iberostar Dominicana in Punta Cana, and I regret to say it was one of the worst hotel experiences I’ve ever had. From day one, our room was infested with cockroaches and bed bugs. I woke up covered in bites all over my legs and couldn’t sleep properly for the rest of our 7-day vacation. When we reported it to the front desk, they insisted it was mosquito or ant bites—without ever inspecting the bed. They claimed they did an "inspection," but all that happened was housekeeping came to change the sheets and do a quick sweep. It was a clear cover-up, and nothing was actually resolved. On top of that, the concierge and front desk were completely disorganized. They invited us for a tour of another location and promised to pick us up from our room—but never showed up, wasting an entire day of our vacation. There was no apology, no follow-up—just silence. The food was another letdown. While the buffet was tolerable and had some variety, the à la carte restaurants were terrible. We waited 30–40 minutes to be served, and when the food finally arrived, the meats were completely dry and overcooked. Honestly, it’s better to stick to the buffet, at least you can choose what you want and avoid the wait. The only positive part of this resort was the entertainment team. They were energetic, professional, and put on great shows every day. It’s clear they’re doing their best despite the resort’s many other shortcomings. Unfortunately, this resort is highly not recommended. We met other guests who also had visible red bug bites and similar stories—so this is not an isolated incident. Iberostar Dominicana needs to address their pest control seriously instead of masking the problem with fresh sheets. Until that happens, this place is not worth your money or your health. They have done nothing, only compensation we got was a $50 gift card to spend at one of their store in the resort like it’s gonna heal my wife’s legs full of bed bugs bite. Rating: 1/5

Stayed at the Iberostar Waves Dominicana and here are some points The staff seriously need a lesson in hospitality. Basics missing like smiling and looking at you as though you've done them a wrong no matter how polite you are they just stared at you with disgust in their eyes. The rooms require a serious overhall. They are outdated and my room 4170 was damp but this turned out as a bonus cos the temperature outside was soo warm. Food is good and the grounds are well kept. The constant merengue, samba and calypso dancing was a pain. They do tend to cater for espanic groups so when you're English and White you are looked on as a horrible individual. Housekeeping is good but my God they require a list of what each room needs. One day they'd not give you a toilet roll the next one towel would be missing, the next the mini bar would only get 1 drink refill. It was a lottery no matter how much I tipped. I even had to request a couple of beers from reception because they didn't refill the fridge. Overall the staff need a good look at because in all my time going All Inclusive I've never been in a situation that I didn't want to go to the bar because the way the staff were. Not sure what the issue is but if they don't like the jobs then don't do them.

The staff is very friendly and helpful, they keep the rooms clean, the water in one of the pools looks dirty and the buffet doesn't have many options, they never serve mangu for breakfast, which for me is basic for breakfast, and almost never fried chicken, which is what children eat the most.