Guest User
March 12, 2024
Overall, the stay experience was very poor.
The room I stayed in on the first day was on the first floor. The sewer pipes in the bathroom were blocked, and the sewer pipes in the shower room were also blocked. We asked someone to unclog it, but there wasn't much improvement, so we made do with it that night, and asked the hotel to change us to a room on the second floor the next day.
As a result, I visited two temples on the second day and returned to the hotel at noon. I found that the corridor leading to the room on the second floor was being renovated and was filled with the pungent smell of dust and paint. (Refer to the picture added)
I went to the front desk of the hotel to ask when the renovation would be completed. After contacting the front desk, they said it would be completed soon. So after waiting at the front desk for almost half an hour, we returned to the second floor again to check in the room, but found that the decoration was still not over. I went back to the front desk to inquire, and the front desk said they would ask again, but nothing happened. We sat in the lobby for another 20 minutes, and no one answered us or told us the feedback results. I had no choice but to go to the front desk to ask again, and the feedback I received was still that it would be over soon. . . Infinite loop
So we contacted Ctrip customer service to negotiate with the hotel to check out and find another hotel to check in. The time was around 1pm.
We started packing our luggage in a room filled with dust and the pungent smell of paint. Our throats were already hurting badly, so we contacted Ctrip customer service again to ask whether we should check out directly and wait for the outcome of their negotiation, or wait until the outcome of the negotiation. Is it better to check out later? The reply from customer service is that if you really don’t want to stay, just check out and leave. As a result, we paid nearly 1,300 yuan for a night's room, and the result was that the customer voluntarily checked out early. The hotel will not be held responsible for non-refundable room charges.
Can't imagine Hyatt's brand and five-star hotel standards are like this. If only we were treated like this, forget it. Later, a friend who stayed in the same hotel also reported to us that he lived in a room on the 5th floor of the hotel (the highest floor), and his bathroom was still blocked. Yes, within the five days of my stay, I asked the waiter to clear it three times. Another time, the door could not be opened, and I had to change the room card twice before it could be opened smoothly. He said that he also came here because of the Hyatt brand. This was the first time he encountered such a thing, and he was going to send an email complaint to the brand.
To sum up, the facilities of the Hyatt Regency Hotel in Kathmandu are old and the service cannot keep up with the five-star standard. Except for the rich breakfast, there is no other redeeming feature. The places around here that cost two to three hundred a night are no worse than a Hyatt room. There will be no next stay.
Original TextTranslation provided by Google