Jl. Raja H. Fisabilillah, Taman Baloi, Kec. Batam, Panas River, Batam Center, Batam, Riau Islands, 29444, IndonesiaView Hotel Details
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1 night
Grand Sydney Hotel Guest Reviews
3.9/5
Good
19 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.9
Service4.0
Cleanliness3.9
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All reviews(19)
Positive reviews(17)
Reviews with photos/video(1)
Negative reviews(2)
eldar71
Deluxe Twin Room
Stayed in Oct 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Dec 19, 2024
The hotel's entrance changed when its name changed to Grand Sydney Hotel from Sydney Hotel, so Grab drivers will stop outside at the old entrance. The nearby Food court has also closed down; the nearest eatery is more than 2 km away. The room is OK, but the food is a bit expensive.
Ayu Jasni
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Nov 10, 2024
Room is spacious and near to Ferry Terminal
Guest User
Deluxe Twin Room
Stayed in Nov 2023
Solo travelers
1 review
4.2/5
Very Good
Posted on Jan 7, 2024
The hotel everything are good and the service also, it just that you need to ask for a good window view if not your room will be facing the opposite room window. If you are not the choosy type this hotel is truly not bad. Gym is new and swimming pool are clean. Breadfast above average.
Guest User
Deluxe Double Room
Stayed in Oct 2023
Travel with friends
1 review
3.0/5
Posted on Nov 14, 2023
I don't even know how to begin... overall, the service staff were very friendly. We knew the hotel was old so we were expecting the worst but got a newly renovated room instead and that was nice. But the renovation felt incomplete with a number of issues / poorly done, and weird things like a very very rusty shower soap rack (because it's clearly newly renovated, why is it rusty???).
Amenities wise there's a hair dryer, 2 bottles and complimentary coffee and tea packets. Nothing in minibar. Room was spacious, but the safe was spoilt and way too small (barely can keep iPad level small). There's only one door lock and no extra chain lock on the door. I mean I didn't feel unsafe unsafe but at the same time I knew it was not really safe.
The water turned a bit brown for about 3 minutes the first night (we suspect rust?) but didn't appear any more after. Drainage was okay but can be improved. Towels were stained and bedsheets not pristine.
It's beside a school, so expect some noise if your staying in the morning on weekdays.
There was also an air freshener in the room that went off every hour (literally every hour throughout the night) but I'm pretty 100% sure there was nothing in the air freshener.
The weirdest part was the outside of the hotel - not the hotel property itself but the road leading up to it. It seemed completely abandoned and like it could collapse anytime.
Overall - would not stay again but if no other choice, can make do. Paid about $160 for 3 nights.
@Riyasat
Deluxe Double Room
Stayed in Nov 2023
Travel with friends
12 review
5.0/5
Outstanding
Posted on Mar 11, 2024
It’s good hotel , located with many restaurants
Anonymous User
Superior Double
Stayed in Dec 2022
Family
2 review
2.7/5
Posted on Jan 23, 2023
Can see that it's meant to be a classy hotel. But it has been poorly maintained, most probably due to the covid restrictions resulting in poor business.
Overall, I would consider it's a fair price to pay for the stay
Impulsive Traveller
Superior Room
Stayed in Apr 2022
Solo travelers
3 review
2.2/5
Posted on May 23, 2022
It was a hotel opened during Covid pandemic. A very spacious lobby with only the Reception without any shops or cafe. Only a call-in massage service sign. The masseur will come from offsite location.
After hotel registration, my room electronic door was not working and I need to change to another room.
Standard room setup. There is no toilet paper roll in Toilet. The WIFI is not stable. There is a food center next door but was not open in the daytime. Handful money changers and convenient shop nearby. Did not.have hotel.ferry service to malls or places of interest.
Oscarshine
Deluxe Twin Room
Stayed in May 2023
Travel with friends
32 review
3.7/5
Posted on Jun 7, 2023
Chills and good place to stay
Guest User
Deluxe Double Room
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 27, 2023
I level it
LIK JIN
Deluxe Double Room
Stayed in Jan 2025
Business travelers
53 review
4.0/5
Very Good
Posted on Feb 28, 2025
nice environment, good ambient & strategic location to stay.