Zsmart Hotel (Huangshan Tunxi Old Street Branch 2) Reviews
Zsmart Hotel (Huangshan Tunxi Old Street Branch 2)
Building 2, Area A, New Huangshan Pedestrian Street, Tunxi District, Huangshan, Anhui, ChinaView Hotel Details
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Zsmart Hotel (Huangshan Tunxi Old Street Branch 2) Guest Reviews
4.6/5
Very Good
1911 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1911)
Positive reviews(1878)
Reviews with photos/video(382)
Friendly front desk staff(208)
Classy environment(174)
Convenient parking(112)
Convenient for shopping(65)
Perfect for business trips(33)
Located downtown(32)
Many dining options(18)
Stayed multiple times(14)
Negative reviews(33)
Traveller642
Special Queen Room
Stayed in May 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jun 22, 2024
It was nice for the nights that I stayed. The bed was little bit harder than expected.
Response from Property: [Free parking, free self-service laundry] Hello dear guests! Thank you very much for your recognition of our hotel. We always believe that a good reputation must be created from the most sincere satisfaction of our guests. Xiaozhi will do our best to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Business 2-bed Room
Stayed in Oct 2024
Couples
9 review
4.5/5
Great
Posted on Nov 9, 2024
The place is clean and quiet. Receptionist were friendly and helpful. There's a cute receptionist who lead us and gave us direction to places we wanted to go.
The receptionist recommended us a good place to eat for breakfast. Just a short walk away from the hotel, this shop sells very delicious meat pau (buns).
You can get the receptionist to arrange for transportation to places you want to go.
Overall it was a good stay.
Response from Property: A stick, an effort, a commitment, a harvest, the biggest harvest of Xiaozhi is to get your support and recognition, your affirmation makes us full of motivation, Xiaozhi is looking forward to meet with you again.
MYWLi
Special Queen Room
Stayed in Oct 2024
Solo travelers
10 review
4.5/5
Great
Posted on Nov 4, 2024
Quite a good place to stay. It's half an hour with taxi of the main bus/train station, still it's easy to get around since there are some main streets around.
The room is good and has great light. They clean it everyday.
Response from Property: Confirmed the eyes, is the favorite person of small wisdom, thank you very much for your recognition of small wisdom, sincerely wish you can have the same mood as the sun every day, wish you fly beautiful mood, happiness everywhere.
Guest User
Business 2-bed Room
Stayed in Sep 2024
Other
2 review
1.0/5
Posted on Nov 5, 2024
Location is TERRIBLE. The address provided is very misleading. It is NOT near Tunxi old street at all.  
The hotel is very old. My room does NOT have a phone. When I asked why no phone in my room, the receptionist said that all the rooms on my floor had no phones. I didn’t believe her. So I checked all the other rooms ( the rooms were not locked). The other rooms had phones. The receptionist lied to me. She was very dishonest.
I wanted a 5:30 am morning call. The receptionist came to knock on my door at 6 am. She said that she was sleeping. That was why she was late 30 minutes . The same thing happened the next day. She was late again for 30 minutes. When I asked what time it was, she lied to me and said that it was 5:30 am. So I was late and could not catch my express train.  the receptionist refused to let me know her name. She just said that her surname is Song (宋)
The receptionist was very rude. She told me to use my own alarm clock to wake up. I heard her gossiping to her colleagues about the customers . 

Response from Property: 親愛的唐先生,對於給您帶來的不便和麻煩,我們感到非常抱歉。我們強烈譴責接待員的不誠實行為和未能按時提供叫醒服務。我們將嚴肅處理這一問題,加強內部員工培訓,優化員工的服務意識和誠信教育,確保他們能夠提供準確和真實的訊息。我們非常重視您的反饋,並將藉此機會不斷提高我們的服務質量。再次表示誠摯的歉意
Guest User
Special Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Excellent hotel, for this money and room i am very happy. Also wifi is perfect
Response from Property: Quality and service is our biggest goal. Your satisfaction, is our biggest pursuit, with your company, we will do better.
Guest User
Family Suite
Stayed in Apr 2024
Family
11 review
5.0/5
Outstanding
Posted on May 30, 2024
I stay 3 nites at zsmarr hotel.i meet 3 different receptionist.all of them are very kind and helpfull.they help me to call to the hotel to my homestay owner in wuyuan because i dont have a chinesse phone nunber while in china. I will stay in this hotel when i come back one day.recomended to others.
Response from Property: [Free parking, free self-service laundry] Thank you for your recognition and review! You are the little lucky one we always want to keep. The hotel looks forward to seeing you again. Xiaozhi will always be waiting for you here.
NG
Superior Queen Room
Stayed in Apr 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 27, 2024
Room was clean and service good. They also let me leave my bags for free overnight while I went to Huangshan
Response from Property: One persistence, one effort, one commitment and one harvest. Xiaozhi’s greatest reward is your support and recognition. Your affirmation fills us with motivation! Xiaozhi is looking forward to meeting you again~
Rachan Utthiya
Selected Room (Double Bed) (Building A)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Nice room as shows in the picture.
Located in the shopping area.
Near to the old town (tourist attraction).
Take bus no. 21 from HuangShan North Station (high speed train station) to the hotel.
Response from Property: Thank you for your recognition and comments! You are the little luck we have always wanted to keep. The hotel looks forward to your return. Xiaozhi will always be here waiting for you.
Guest User
Business Standard Room (Building a)
Stayed in Feb 2024
Booked for others
84 review
3.5/5
Posted on Apr 3, 2024
Enjoy walking to the city, to the river. A lot of near by restaurants. Eating near the hotel food is better. In the city it is expensive and not ghat nice.
Response from Property: One persistence, one effort, one commitment, one harvest. Xiaozhi's greatest harvest is your support and recognition. Your affirmation makes us full of motivation! Xiaozhi looks forward to meeting you again~
Zhengzheng
Special Queen Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 18, 2024
设施:OK
卫生:ok
环境:ok
服务:ok
Response from Property: [Free parking, free self-service laundry] Quality and service are our biggest goals, your satisfaction is our greatest pursuit! With you by our side, we will do better!
Guest User
Selected Queen Room
Stayed in Oct 2022
Other
1 review
5.0/5
Outstanding
Posted on Nov 12, 2022
Nice🤗
Response from Property: 確認過眼神,是小智最愛的人,非常感謝客官對小智的認可,真誠的祝您每天都能擁有陽光一樣的心情,願您放飛美麗心情,幸福四處瀰漫
Baoguowei
Selected Queen Room
Stayed in Jan 2025
Business travelers
14 review
5.0/5
Outstanding
Posted on Feb 11, 2025
I drove to Huangshan for a trip and booked this hotel based on the ratings. The location is very good, on the commercial street in the center of Tunxi, right outside the RT-Mart supermarket, and there are many places to eat on the commercial street. For a newcomer like me to Huangshan, it really saves a lot of worry, and there are many Anhui restaurants downstairs. The hotel also has a free underground parking garage with plenty of parking spaces, which is very convenient! The service staff in the store are very enthusiastic, the front desk is very professional and patient, and the cleaning aunt is also very friendly. I stayed for several more nights and was very satisfied. I strongly recommend it to everyone
Original TextTranslated by Google
Response from Property: [Located in the commercial street, close to the food street] One persistence, one effort, one commitment, one harvest. Xiaozhi’s biggest harvest is your support and recognition. Your affirmation makes us full of motivation! Xiaozhi looks forward to meeting you again~
Guest User
Superior Standard Room
Stayed in Dec 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jan 13, 2025
I drove out to play, the hotel has free parking, which is very convenient, the room is cleaned very clean, it is still a chain hotel guarantee, I found a self-service washing machine and drying area, just in time to wash some clothes for the trip, very convenient. The front desk Xiao Zhang is still very patient, the service is also enthusiastic, overall the experience is very good
Original TextTranslated by Google
Response from Property: [Free parking, self-service free laundry] Dear guests, hello! Thank you very much for your recognition of our hotel. We always believe that a good reputation must be created from the most sincere satisfaction of the guests. Xiaozhi will do its best to provide you with the best service. You are very welcome to choose our hotel again whether it is a business trip or a trip! Sincerely look forward to your visit again!
Guest User
Business 2-bed Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Friends, don't worry! The price-performance ratio is really high, and the transportation is very convenient. You can come and experience it! I came to Huangshan to play. This hotel is in the city center. It is very convenient around. There is also free parking. The front desk service is also good. It's very good. The front desk is very enthusiastic and very good
Original TextTranslated by Google
Response from Property: [Free parking, free self-service laundry] Thank you for your recognition and comments! You are the little luck we always want to keep. The hotel looks forward to your return. Xiaozhi will always wait for you here.
Tt.xiaomanshengwanquan
Family Room
Stayed in Nov 2024
Travel with friends
24 review
5.0/5
Outstanding
Posted on Dec 21, 2024
This time I came to Huangshan for tourism and found this hotel. The front desk staff are all young and enthusiastic. The hotel environment is good, the price is very cost-effective, and the cost performance is super high. It is a good choice for tourism and business trips. I am very satisfied. When I left, I left something behind. The girl at the front desk even called me and asked them to deal with it themselves. However, this attitude deserves praise, 100 likes.
Original TextTranslated by Google
Response from Property: [Pedestrian Street Business District, one-stop experience of eating, drinking and having fun] I have confirmed with your eyes that you are Xiaozhi's favorite person. Thank you very much for your recognition of Xiaozhi. I sincerely wish you can have a sunny mood every day, and I hope you can let your beautiful mood fly and happiness will be everywhere.