Name: Sonesta ES Suites Omaha
Address: 6990 Dodge St, Omaha, Nebraska, 68132, 6990 Dodge St, Overseas, United States
Rating: 3.9

All reviews

Positive reviews

Reviews with photos/video

Great  bed for two people and the kitchenette

I didn’t like the fact that I had to ask for my room to be cleaned

Service was great. Sofa and chairs a bit warn. Kitchen very clean.  Breakfast just fine.

Very nice place to stay.  Staff was very friendly.   Will stay there again. 

24-hour front desk

Parking

Swimming Pools

Wi-Fi

Pets allowed

Breakfast

Non-smoking room

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Russian

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King Bed Studio Suite

Studio Suite with Fireplace

Two Bedroom King Loft Suite with Fireplace

We stayed overnight in August, 2023. Check-in was pleasant, downhill after that. This is a franchisee-owned property, which means Sonesta corporate sells rooms here, but will not help out with any problems. The room was furnished with new or relatively new furnishings, but had obviously been remodeled by inexperienced amateurs, and had sustained significant water damage (see pictures). Inside doors were split apart due to water damage, floor moldings were rusty, bathroom painting included two different colors. The bathroom door was cut out to allow it to get past the toilet! To top it off, our credit card was charged for over $50 after we left (when we checked out, I asked if there were any charges, and was told no). Sonesta corporate ”called and asked the site management to call you”, after I repeatedly left messages on the local number. I finally had to have my credit card company stop payment and dispute the charge. It appears that many Sonesta franchisees buy hotels that need investment and ”update” them, with varying degrees of success and investment. Sonesta apparently does not hold them to any standard, and will not help customers with any issues, referring customers to local owners. There are complaints with BBB, which Sonesta denies responsibility. If you must stay at a Sonesta (they are NOT all bad), then call the Sonesta reservations number and ask if the specific property is a Sonesta-owned property or a franchisee. If the latter, proceed with caution.

Very good hotel, big bed, full kitchen facilities, dishwasher, hood. You can have a small day at the hotel. Shopping around is also convenient

Very good, you can cook for yourself. Fully equipped. The staff are very Nice

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Discover 103 Sonesta ES Suites Omaha reviews, rated 3.9 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Sonesta ES Suites Omaha Reviews: 103 Verified Reviews Latest 2024 | Trip.com

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