VISIONAPARTMENTS Basel - contactless check-in

Great apartments...with a pool!

Location is fine, it is central but you receive no information on Parking. However, due to other terrible reasons for the property we didn’t even get to enjoy the city. The room we had was full of stains on floors and furniture. Cleanliness was at a terrible level: hairs everywhere in the bathroom as if it was not cleaned at all. Ventilation in the bathroom could not be turned off so that was buzzing all night making it very difficult to sleep. Worst thing were the molds in the ventilation that was affecting our breathing. That was the icing on the cake and as such we vacated the apartment after the first night. Asking for a refund for the second night was bluntly refused by customer service. It is clear to say this was the most costly stay we had during a 10day holiday and it is easy to say that bathroom facilities on campings were better than this one. It has been very long since I had such a terrible experience at a property.

Great stay at these apartments and good base We really enjoyed our stay in the apartment (senior studio with balcony ). It was all that we needed and right next to the pool which was handy . It was really handy for the train station and close to all the trams which meant that it was a great place to explore the area as well as France and Germany . Our only slight problem was the we only had 1 towel each for the 5 days and one pillow (we prefer two) and there was no one there that could give us more . Breakfast was basic but nice and the man serving breakfast was lovely and friendly . Good fridge and freezer , a great stay and would recommend !

This place is off-site. The entrance has stairs, not friendly for travelers with big luggage, which I think should be most of the cases. It is clean. Served the basic needs.

We paid a very high price for two rooms, yet we did not receive even the minimum level of service that one would expect from even the most modest hotels. Here are the main issues that made our stay very unpleasant: There is no staff member available on site. Every time we need something, we are required to send an email and wait hours for a reply. If something needs to be delivered to the room, we are told it will only be available the next day. The pillows provided are extremely small and uncomfortable. We had to wait until the next day to receive replacements, which were also uncomfortable. When we requested fresh towels, we were told that we had just arrived and needed to wait 2 or 3 days. As a result, we had to dry our used towels each time we needed them. The curtains in the room are very dirty and even torn in some areas. The breakfast is very limited in variety and includes poor-quality items. Worse still, several items became unavailable. We requested plain yogurt (which was available on the first day) and were told by the staff that there was no more and we would have to wait until Monday — and this was on a Friday. The same happened with olive oil on the third day; the server simply said there was no stock and nothing could be done. A large hotel without even a small bottle of olive oil available is unacceptable. However, what upset us the most was the dishonesty. On the first day, we were assigned two rooms on separate floors despite being accompanied by an elderly person over 70 years old who requires assistance. One of the rooms was very small. I sent two emails and called customer service to request that one of the rooms be changed. After a lengthy phone call, your staff member assured me it was not possible to give us two rooms on the same floor due to high occupancy, but he could switch the small room on the 6th floor for another on the 5th floor. I agreed. He assured me the change would be made immediately upon receiving my email, and that I would receive a new code for the replacement room for the rest of our stay. After waiting for over an hour with no response, I called again. This time I spoke with another person who told me, "Yes, we received your email, but we cannot do anything as the hotel is fully booked." I explained that his colleague had already promised me a room change on the 5th floor, to which he replied, "No, I have no record of that and there is nothing I can do." If the hotel was truly full, why was I offered a room on the 5th floor earlier — and then denied this an hour later? Frankly, every day we experienced something that upset us. We are truly disappointed, especially because there is no one we can speak to directly. Having to constantly write emails just to get basic service is extremely tiring. Is this what a vacation is supposed to be — writing emails all day?