VISIONAPARTMENTS Basel - contactless check-in
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1 room, 2 adults, 0 children
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VISIONAPARTMENTS Basel - contactless check-in
Nauenstrasse 55, Basel, Canton of Basel-Stadt, 4052, Switzerland
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Amenities
GymFree
Parking
Bar
Restaurant
Conference room
Wi-Fi in public areasFree
Laundry roomFree
Rooftop pool
All amenities
Property Description
With a stay at VISIONAPARTMENTS Basel Nauenstrasse in Basel (Sankt Alban), you'll be steps from BIS Tower and 5 minutes by foot from Via Gottardo. This apartment is 0.2 mi (0.3 km) from Basel University and 0.6 mi (0.9 km) from Heiliggeistkirche.
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7.7/10
Great apartments...with a pool!
All 52 reviews
Surroundings
Airport: EuroAirport Swiss Basel Mulhouse Freiburg
(7.4 km)
Airport: EuroAirport Basel Mulhouse Freiburg
(7.4 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

20
Standard Studio with Terrace
1 Double bed
Non-smoking
Terrace
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4
Studio Apartment Senior
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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6
Standard Single Room with Terrace
1 Single bed
Non-smoking
Terrace
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5
Studio Apartment Mini
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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6
1 Bedroom Apartment Junior
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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6
Standard Studio with Balcony
1 Double bed
Non-smoking
Balcony
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7
Studio Apartment Junior
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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10
Standard Apartment
Bedroom 1:1 Double bed
Non-smoking
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9
Senior Studio, Terrace
1 Double bed
Non-smoking
Balcony
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12
Superior Apartment
1 Queen bed
Non-smoking
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4
Studio Apartment Senior Terrace
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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46
Standard Studio
1 Double bed
Non-smoking
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6
Studio Apartment Mini Balcony
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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5
1 Bedroom Apartment Junior Terrace
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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5
Standard Single Room
1 Single bed
Non-smoking
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33
Junior Studio
1 Double bed
Non-smoking
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8
1 Bedroom Apartment Senior
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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5
Studio Apartment Single
1 Single bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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6
Studio Apartment Grand
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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5
Studio Apartment Mini Terrace
1 Double bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
Check Availability

5
Standard Apartment with Terrace
Bedroom 1:1 Double bed
Non-smoking
Terrace
Desk
Coffee maker/teapot
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10
Senior Studio
1 Double bed
Non-smoking
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4
Studio Apartment Single Terrace
1 Single bed
Has window
Non-smoking
Private bathroom
Refrigerator
TV
Chairs
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Guest Reviews
7.7/10
Good
52 reviews

- Cleanliness7.7
- Amenities7.8
- Location7.7
- Service7.7
Average for similar properties in Basel

AI Summary
The rooms are praised for cleanliness, modern furnishings, and spacious layout, despite no air conditioning. Convenient location near transportation and amenities, providing easy access to the city center and shopping areas.

Steven
May 19, 2025
Great apartments...with a pool!

Sze Cheung
January 25, 2025
okokoko
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Guest User
May 21, 2025

We paid a very high price for two rooms, yet we did not receive even the minimum level of service that one would expect from even the most modest hotels. Here are the main issues that made our stay very unpleasant: There is no staff member available on site. Every time we need something, we are required to send an email and wait hours for a reply. If something needs to be delivered to the room, we are told it will only be available the next day. The pillows provided are extremely small and uncomfortable. We had to wait until the next day to receive replacements, which were also uncomfortable. When we requested fresh towels, we were told that we had just arrived and needed to wait 2 or 3 days. As a result, we had to dry our used towels each time we needed them. The curtains in the room are very dirty and even torn in some areas. The breakfast is very limited in variety and includes poor-quality items. Worse still, several items became unavailable. We requested plain yogurt (which was available on the first day) and were told by the staff that there was no more and we would have to wait until Monday — and this was on a Friday. The same happened with olive oil on the third day; the server simply said there was no stock and nothing could be done. A large hotel without even a small bottle of olive oil available is unacceptable. However, what upset us the most was the dishonesty. On the first day, we were assigned two rooms on separate floors despite being accompanied by an elderly person over 70 years old who requires assistance. One of the rooms was very small. I sent two emails and called customer service to request that one of the rooms be changed. After a lengthy phone call, your staff member assured me it was not possible to give us two rooms on the same floor due to high occupancy, but he could switch the small room on the 6th floor for another on the 5th floor. I agreed. He assured me the change would be made immediately upon receiving my email, and that I would receive a new code for the replacement room for the rest of our stay. After waiting for over an hour with no response, I called again. This time I spoke with another person who told me, "Yes, we received your email, but we cannot do anything as the hotel is fully booked." I explained that his colleague had already promised me a room change on the 5th floor, to which he replied, "No, I have no record of that and there is nothing I can do." If the hotel was truly full, why was I offered a room on the 5th floor earlier — and then denied this an hour later? Frankly, every day we experienced something that upset us. We are truly disappointed, especially because there is no one we can speak to directly. Having to constantly write emails just to get basic service is extremely tiring. Is this what a vacation is supposed to be — writing emails all day?

Jennifer
June 2, 2025

The hotel had a comfortable room, delicious breakfast options, friendly food servers, and a convenient location.

Michael
May 18, 2025

Basel - it was a blast. This was my Eurovision accommodation and it was just perfect. The room was very quiet; perfect for long party nights, you can sleep the whole day without noises from other appartements around. The restaurant had very nice waiters and delicious quality! Only the very reactive communication for the check in was not that good and I didn’t get a Basel Card. The apartment has many do‘s and don‘t rules. Overall, I recommend it! Thanks!

Meander56625858070
April 5, 2025

Cool japanese thème room, however the bed felt like being (what I imagine) a squat house or a cheep uni house would be like. No headboard so pillows (only 2 very soft ones, or pay an extra 30chf for another one)kept falling down the back. Not to mention your only 12 inchs from the floor! Not impressed

Olufolahan
April 30, 2025

Very clean and comfortable. Fantastic place, helpful staff, used the gym and spent time in the shared office to get some work done. I’d Recommend any-day

Tejinder
March 21, 2025

Ok place to stay with a small kitchenette, close to the train station & shops, and food places that are open relatively later during the evening. Note: there is no reception deck. You have to connect through emails/ calls. The same code is used to enter the building, your room, and other sections. The issue is that one is supposed to get code a day in advance, which has not worked well for 2 times I have stayed here. One gets a quick response after contacting the Vision Apartments support team directly. Messaging from the ******* app doesn't get a fast response from the hotel/apartment provider.
Services & Amenities
Most popular business facilities
Gym
Free
Parking
Off-site
Bar
Restaurant
Conference room
Wi-Fi in public areas
Free
Laundry room
Free

Gym

Bar
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Rooftop pool
Pool bar
No restrictions
Opening times
Notice
Parking
Parking is available Off-site parking.
Parking
Off-site
Business services
Conference room
Front desk services
Luggage storage
Languages spoken
English
Food & drink
Bar
Public areas
Elevator
Ventilation system
Shared kitchen
Free
No smoking in public areas
Non-smoking floor
Health & wellness
Gym
Free
Cleaning services
Clothes dryer
Laundry room
Free
Safety & security
Fire alarm
Fire extinguisher
Smoke detector
CCTV in public areas
Carbon monoxide alarm
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 10:00
Self check-in: Contact the property for the access code
The property will provide check-in details after booking
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
StyleBuffet
Age | Fee |
---|---|
Children 17 years old and under | Free |
Adult | Buffet:CHF 17.50 (approx. DKK 139.54) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositNo deposit required by the property
Pets
Pets are allowed on requestFree
Types of pets allowed: dogs, cats
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
Property Description
- Opened: 2018
- Number of Rooms: 127
Phone:+41-442483434
Email:customer.service@visionapartments.com
With a stay at VISIONAPARTMENTS Basel Nauenstrasse in Basel (Sankt Alban), you'll be steps from BIS Tower and 5 minutes by foot from Via Gottardo. This apartment is 0.2 mi (0.3 km) from Basel University and 0.6 mi (0.9 km) from Heiliggeistkirche.
Enjoy the recreation opportunities such as a seasonal outdoor pool or make use of other amenities including complimentary wireless internet access.
Enjoy a satisfying meal at La Lup Bistro serving guests of VISIONAPARTMENTS Basel Nauenstrasse. Wrap up your day with a drink at the poolside bar. Continental breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-out, laundry facilities, and an elevator. Limited parking is available onsite.
Make yourself at home in one of the 127 guestrooms, featuring kitchenettes with stovetops and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided weekly.
Enjoy the recreation opportunities such as a seasonal outdoor pool or make use of other amenities including complimentary wireless internet access.
Enjoy a satisfying meal at La Lup Bistro serving guests of VISIONAPARTMENTS Basel Nauenstrasse. Wrap up your day with a drink at the poolside bar. Continental breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-out, laundry facilities, and an elevator. Limited parking is available onsite.
Make yourself at home in one of the 127 guestrooms, featuring kitchenettes with stovetops and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided weekly.
Frequently Asked Questions
What’s the cancellation policy at VISIONAPARTMENTS Basel - contactless check-in?
The cancellation policy at VISIONAPARTMENTS Basel - contactless check-in depends on your room type and booking terms.What’s the cancellation policy at VISIONAPARTMENTS Basel - contactless check-in?
What are the check-in and check-out times at VISIONAPARTMENTS Basel - contactless check-in?
Check-in at VISIONAPARTMENTS Basel - contactless check-in starts from 15:00, and the standard check-out time is by 10:00.What are the check-in and check-out times at VISIONAPARTMENTS Basel - contactless check-in?
Is breakfast available at VISIONAPARTMENTS Basel - contactless check-in?
Yes, VISIONAPARTMENTS Basel - contactless check-in provides breakfast. Options include Continental. Is breakfast available at VISIONAPARTMENTS Basel - contactless check-in?
Are pets allowed at VISIONAPARTMENTS Basel - contactless check-in?
Yes, pets are allowed at VISIONAPARTMENTS Basel - contactless check-in, but it’s recommended to contact the property directly to confirm.Are pets allowed at VISIONAPARTMENTS Basel - contactless check-in?
How do I get to VISIONAPARTMENTS Basel - contactless check-in from the nearest airport?
The nearest airport is EuroAirport Swiss Basel Mulhouse Freiburg, located about about 16 mins from hotel by car (7.4 km) away.How do I get to VISIONAPARTMENTS Basel - contactless check-in from the nearest airport?
Does VISIONAPARTMENTS Basel - contactless check-in offer airport transfer services?
No, VISIONAPARTMENTS Basel - contactless check-in doesn’t offer airport shuttle or transfer options.Does VISIONAPARTMENTS Basel - contactless check-in offer airport transfer services?
About This Property
Nearest Airport | EuroAirport Basel Mulhouse Freiburg |
---|---|
Distance to Airport | 7.41KM |
Nearest Train Station | Bahnhof Basel SBB |
Distance to Train Station | 1.44KM |
Hotel Star Rating | 3 |