Ibis Bilbao Barakaldo

The worst Ibis experience ever - Avoid at all cost! First, be careful not to mix these Ibis with the ones in the center. These Ibis and Ibis Budget are in a remote area, an industrial area with shops like Ikea etc... not in Bilbao. Staying currently there. Staff is extremely rude (I have never seen a hotel desk staff that don't speak English...). Wr complained because the room was very cold and they said it's still in Summer mode (10th october....) and that they don't know when the Winter mode begins. The breakfast is very limited and they charge for the coffee if not instant coffee. Really disappointing for a Ibis hotel. Accord should remove their licence.

Pros. - trendy and colourful lobby - superb service team - spacious room as IBIS chain - great breakfast with hot and cold food, the tortillas was the best - EV charge(60kw) on site, which is excellent for travelling cross with EV Cons. - again the coffee machine doesn’t make the great coffee

The hotel was located in a good area, you can go to the city center and have a mall across the street from the hotel. Sadly the employee that checked us in, didn’t even look into our eyes when we arrived. He ignored us while doing work on his computer. While doing the check in he acted as if we were annoying him with our presence. We were surprised that he even told us about breakfast. Luckily the hotel and the rooms were nice, but that employee should consider if he wants to work in a place where you work with customers daily

The property is older and dirtier than the pictures make it look. The lobby area is nice enough, and the rooms are fine for the price, but I wouldn't stay here again.