Florence Hotels with Bars

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

I was caught in a heavy downpour and completely soaked when I went to pick up my luggage after checking out. I was really struggling, so I truly appreciated being offered a towel and a hairdryer. Thank you very much. However, in the room, only one power outlet seemed to be working, which was inconvenient. Also, there was a leak in the bathroom sink.

Facilities: The facilities are relatively new, on par with a 3-4 star hotel in China. The elevator is tiny; three people plus two suitcases fill it up. The hallway layout is very strange; some rooms on the same floor require going up a few steps. Unfortunately, I was assigned one of those rooms, and had to carry several huge suitcases up the steps. I checked in around 1 AM and was given a room on the second floor facing the road – incredibly noisy! The light rail runs until about 1 AM and starts again very early in the morning, so getting a good night's sleep was impossible. Major disappointment!!!!! Cleanliness: The cleaning was okay, I guess. The new towels were just casually placed on the sink, and the trash from previous use on the sink wasn't completely cleared. Environment: The overall decor is quite odd, very colorful. Service: Similar to a budget hotel in China; I wouldn't say there was any real service. I had a great experience staying at an Indigo hotel before, while traveling with Shangri-La in China, so I specifically chose Indigo this time, but the difference was huge. I'll definitely think twice in the future. The only upside is its proximity to the station.

This hotel's rooms are incredibly beautiful and clean! They provide a wide array of disposable amenities, including slippers and body lotion, which is quite rare for European hotels. Our room even had a small balcony with a lovely view of the pool downstairs and the surrounding trees. While breakfast wasn't entirely to my taste, the variety was impressive, even featuring honey with a honeycomb. The front desk offers complimentary luggage storage, which was very helpful. A thoughtful touch was the free long-handled umbrellas available for guests, especially since it happened to be raining during our stay. The only real downside is that, despite being close to Florence train station in a straight line, the walk from the station to the hotel is actually quite long. Plus, exiting the Florence station involves going down a set of stairs, which is very inconvenient with large luggage. This made the walk to the hotel feel even longer, especially with intersections where poor signal made maps unclear and it was easy to get lost. Nonetheless, I highly recommend this hotel. The internal environment is very well-maintained, and the front desk staff are patient and polite. If I have the chance to visit Florence again, I would definitely choose this hotel. The price is truly excellent value for money.

The hotel's location is excellent, right across from the train station. Right after I booked, the price dropped, and after I contacted Trip.com, customer service immediately refunded the difference. When we checked our luggage, the front desk tried to upsell us to a larger room for 30 Euros, but we didn't have much luggage so we declined. The room was indeed small, mainly the bathroom door was hard to open without bumping into things; it should really be a sliding door. All visible areas were quite clean, but there was a lot of dust on the cups and tabletop. A kettle and tea bags were provided, but no free water. The kettle also had a lot of limescale, so I didn't dare use it. Breakfast was quite simple. Overall, it's good value for money.

I can't help but pat myself on the back, and especially Trip.com, for choosing such a ”wonderful” hotel. First, the location is superb; it's convenient for everything. Attractions and the train station are definitely within a 5-minute reach. Second, as soon as you walk in, you see the cozy living room (as pictured), which I had to admire every time I entered or left the hotel—it's simply too heartwarming! Lastly, I can accept the breakfast that many criticize; it's a standard ham + cheese, and the rich, oily coffee is a highlight. My only minor regret is the lack of salad, but considering the price, it's not an issue. And finally, back to the room rate: excellent Trip.com often adjusts prices, and the last two nights saw a price drop…

The surroundings are really nice, and there's an outdoor pool. Even though it closed early due to the off-season and I didn't get to swim, the weather was absolutely perfect during those days, adding a filter to everything. It's a bit far from the attractions, and the bus station was very busy at check-out time. The tent got a little cold at night, but you can use the AC for heating, so it was fine. It might be more comfortable to visit in the summer, as winter is just too cold.

The hotel's location is pretty good, very close to tourist attractions. The room is quite spacious, definitely enough for one person. The only downside is that it took a while to find the hotel initially, as it's located inside a building and the elevator is quite small.

Excellent location, excellent treatment and service by all the staff, especially by the receptionist who is there in the mornings and who knows how to speak Spanish. Their kindness and attention: exceptional, the fact that it has a swimming pool, even if it is small, to take a dip especially in summer, with the heat that it is, is an important point to take into account, and although I have read that they do not warn that it does not have an elevator and that in many cases, like us, they send you to the second floor with many steps, it is true, but they also take your suitcases up and down. Without a doubt, I will stay at this hotel again on my next trip to Florence.

The hotel design is very traditional and beautiful. Room is very clean and very comfortable with design ! Breakfast was superb in terms of Europe standard. Staffs are super friendly and helpful during the stay and we hope we will stay at this hotel soon.