Baltimore Marriott Inner Harbor at Camden Yards

Cleanliness: Multiple guests praised the cleanliness of rooms and common areas, noting that despite the older infrastructure, maintenance efforts kept spaces tidy and functional, with no significant complaints about hygiene.

My three friends and I reserved and stayed in two rooms at the Baltimore Marriott at Inner Harbor 9/19/25 - 9/21/25. We attended a weekend series between the Yankees and Orioles. The proximity to the ballpark was great. That, unfortunately, was about the only thing I can say that was great about the facility. After checking in that Friday afternoon, we went to our rooms only to find them partially made up and not ready for our occupancy — though the rooms were released for use. The beds had been stripped and sheets put on, but that was it. Additionally, the bathroom linens had not been restocked. Also, one room had no soap. In the other room, when we opened the cabinet where the refrigerator was supposed to be, there was nothing but a large hole in the cabinet back where the refrigerator used to be (see photo). I found the housekeeping staff farther down the hall and approached them about the rooms condition. They told me they had run out of certain linens and had done what they could. I called the front desk explaining what we had found. They corrected the problems within a reasonable timeframe. That included bringing a refrigerator to the room where one was missing, though it was simply placed out on the floor and plugged in. The shabby service didn’t end there. The hotel restaurant had its own set of problems. The food was alright but the service left a lot to be desired. Our orders were mixed up and service was quite slow. One family sitting near us waited 45 minutes to be waited on then finally got up and left in disgust. This is a Marriott I’m describing. Not some dinky backwater place where you might expect the level of service we experienced. Also, I’m not foisting blame on the staff. They seemed eager to make things right. I am leveling blame on two areas. First management. It seemed that there is a dearth of communication, oversight and probably training. Secondly, the hotel seemed way under staffed. We saw housekeepers that had been there during the early afternoon, working deep into the night. I wonder, at what point will Americans wake up and realize that the very people who work hard everyday, doing jobs most Americans won’t do, are being deported for no other reason than our prejudices. My advice to others considering staying at this facility is; read the reviews and try to do better elsewhere. If you can’t and you really must be close to the stadiums, accept going in that you aren’t getting your money’s worth.