Honolulu Hotels with Balcony

I got my flight delayed and missed my connecting flight. Ended up to the beauty pf Hawaii and this hotel. My stay was amazing! Beyond! The rooms are spacious and they gave me the most amazing view and corner room. Everything is within your footsteps! Every staff is lovely and helpful! The Guy Glenn was so helpful and the one responsible in my ridonkulously amazing room!

Fun for the kids and family. Great infinity pool. They should have more pool side service than going to the restaurant ordering. Service could be a bit friendlier but overall great. Rooms are a little outdated. Lobby is nice and location is great!

Booked another stay the Marriott, my go-to when heading to Oahu. Location is fantastic for the beach, and I don’t mind the walk to the International Marketplace or Royal Hawaiian Center for shopping and dining because you really get to see so much going on. Room was clean and surprisingly even though I booked a city view room, I still had a partial ocean view.

There was an issue that could have happened at any hotel, no matter how well kept or clean so I won’t write about that nor is it the reason for the poor score. It was how they addressed the situation or better said, how they failed to. I notified them of the issue and they couldn’t move me they said but they would call me the next day to try to move me. They didn’t call, I had to. They couldn’t move me still. I had to leave the hotel. A week into my two week stay. The front desk apologized but offered me no assistance in moving hotels. They said a manager would call to apologize. No manager called me. I called them and talked to a front desk supervisor, Mike. He said he would look into it and would call me back. He didn’t. I sent Mike a message. He didn’t return the call. I called again about couple weeks later as to talk to the hotel manager. Left a message on a voice mail. And guess what? They didn’t call me back. I called again and left a message on the general managers voice. The manager had a staffer, who was a former manager, call me. Nice enough, heard me out. He agreed with me that being ignored never feels good and they shouldn’t have done it. He offered me 25k points which I took to get off the phone. Hilton Diamond Desk wrote me and asked how I felt about the resolution. I told them I still feel bad because well, no one wants to be made to feel like a chump and ignored. They wrote back and literally only wrote back they they were sorry I was I unhappy. I’m a lifetime diamond and the first time ever complaining. I feel like when I needed assistance, this hotel really let me down. Don’t stay here not because the hotel isn’t ok enough. It because if something goes wrong they won’t help you. And if the hotel isn’t reading this, please don’t even respond with something like you are sorry because I don’t think you really are. Else it wouldn’t have come to this.

So....got a great rate on Travelzoo voucher for 4 nights. This hotel has been remodeled and is still in process of completing some work in common areas. Starbucks opened when I was there, and Monkeypod will open in the future. Staff was fabulous! No complaints there. I was able to check in early and got a partial ocean view on floor 11. Room was spotless. My only complaint, and it's a big one for me, is the soundproofing. I should say lack of it! Doors are HEAVY and each open and shut on the floor nearby is a shock to the sleeper. Also, the wind whistled and the band and traffic comes right in through slider to balcony. The band stops at 9, so that was no problem, and very nice. But....I hated the door slams and other interior noises. If you are a light sleeper, I don't think you will enjoy yourself. I wore ear plugs. Location is superb! It really can't be beat. Pool is OK. The jacuzzi was kind of icky. One being closed the entire time, the other kind of grey and the one attached to the pool generally full of kids. No jacuzzi for me. Towels and loungers were readily available. No problems there. We did have a problem at restaurant/ bar with what we think was bad turkey or mayo on a club. My grandson and I got sick within a couple hours. Unfortunately for the maintenance staff there was some cleaning up to do in the bathroom. The staff responded immediately and were so nice about it. I cannot thank them enough. However, when I reported this to the restaurant manager in the morning I was not totally happy with his response. All in all, I would stay there again for what I paid for it.

I booked this hotel three times between Ctrip and Qunar, because the price dropped the closer I got. The location of the hotel is indeed good, the room is large, the balcony has a good view, and it is very comfortable to use. Although the hotel is large, the elevator is very fast, and getting in and out is not as troublesome as some reviews said. The only inconvenience was that I checked out of the room that day, stored my luggage and went shopping. When I came back, I found that on the check-in floor on the second floor, all toilets required swiping a room card to enter, OMG. Later, I went to the change room where the third-floor swimming pool is located. There is no need to swipe the room card there. It’s very close to Marugame Udon, a popular udon restaurant. The “Mai*” matcha ice cream next to it is also good. You can try the purple potato balls in Duke Lane. The local poke bowl is worth a try.

Location is super good, convenient to walk to anywhere in Waikiki. Valet parking staffs are great and kind of Japanese-style friendly, however the reception desk staff seemed always busy. Room is small and has a smell, maybe due to the oldness of the air conditioning and the building. You need to open the windows to ventilation every day. But the shower is incredibly good, like a hotel bathroom in Japan. Good and powerful water stream, feels like a waterfall and a hot spring. The shower is a huge plus, kind of the best in the US.

- The hotel's location and surroundings are very good, such as location and access to the beach - Good daily room cleanliness. - Breakfast is provided, but the billed cost is considerable, so it is recommended to solve it outside other than once or twice. -Valet parking and kindness were very good. - When booking the hotel, it was announced that it was a trip to celebrate the 35th wedding anniversary, but there was no congratulatory message or consideration at all.

- The hotel's location and surroundings are very good, such as location and access to the beach - Good daily room cleanliness. - Breakfast is not available, so you have to go out every time or buy takeout food to solve it. - Parking fee is charged daily (one day fee is charged for late afternoon arrival and early departure), - At the time of hotel reservation, we informed that it was a trip to celebrate our 35th wedding anniversary, but there was no congratulatory message or consideration at all.

Conveniently located near the beach, shopping and excursion pickup hotel. Very clean and staff was accommodating. They didn’t have the Hyatt tote bag and refillable water bottles as advertised. However we were given complimentary Aquafina water bottles instead. Front desk did not mention free breakfast details nor did paperwork indicate such. We must have missed out on that. Express checkout wasn’t working at checkout time.