Read genuine traveler ratings & reviews to find your perfect stay.
Posted onApr 22, 2024
Guest User
As you enter the lobby strong smell of artificial perfume surrounds you which made me nauseous.
We were upgraded to kingbed room.
Shower head was broken. Shallow sink was designed for looks only. It splushes water The large structural column by the window takes up the whole one corner of the room. The room is small enough not accommodate lounge chair. Espresso maker is also broken as to the pod doesn’t stay and fall through. If you are carefully pressing it down slowly it will stay where it get skewered.
This hotel is not a bad hotel. Great location. Staff is as nice as many restaurants and hotels in town. I will not stay here again because there are plenty of better hotels and rentals to stay in Mexico City.
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Price per night from:€166
Posted onJun 12, 2025
Ricardorborquez
The hotel facilities are very new. The hotel rooms are very clean. The restaurant doesn’t have a buffet but if you get a room with breakfast included they will serve you coffee, juice or fruit and eggs prepare as you wish. You can also ask for the breakfast menu and order from there. Food is very good. The green juice is delicious. The attention from the waiters is always friendly and fast. The gym is newly renovated and it has very good equipment. The front desk is very friendly and helpful, specially Pamela who was able to help me upgrade the room. The location is very practical and there are malls and restaurants close by. Very pleased with Elements hotel. I always stay there when in business in Mexico City.
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Price per night from:€95
Posted onDec 10, 2024
Anonymous User
One problem with all holidayinn brands is that the management of the hotel has a lot of room for improvement. When the room is cleaned every day, someone will come and knock on the door many times and ask if there is a room cleaning, which is very poor management.
The location of this hotel is in a more prosperous place in the city center, the transportation is very convenient, and it is convenient to take a taxi for daily travel. It is convenient to eat around and walk safer.
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Price per night from:€118
Posted onJul 5, 2025
Guest User
I recently stayed at this hotel and was thoroughly impressed with the experience. We arrived quite late, around midnight, but the staff were accommodating and made the late check-in smooth and hassle-free. Security was present at all hours, which made us feel safe throughout our stay.
The apartment itself was modern and very well-equipped with all the utensils and facilities we needed, making it easy to prepare meals and feel at home. Everything was spotless and smelled wonderfully fresh the moment we walked in.
Overall, I’d highly recommend this place for anyone looking for a clean, secure, and comfortable stay with great amenities and friendly service.
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Price per night from:€64
Posted onNov 4, 2024
Anonymous User
All the staff were kind and cheerful and very cozy.
The room was large and clean and comfortable.
I stayed on the day of the dead, so I had chocolate.
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Price per night from:€145
Posted onMar 5, 2024
SARA GABRIELA
Modern accommodation in a great area for exploring Mexico city for a day or two.
It's not a hotel so obviously the service is totally different than you'd expect For cleanliness and?overall amenities..But it's totally ok for a good night sleep and a convenient, safe, and nice location to stay.
Wish they could PayPal bit attention to details, for example in trio.com?app it says the room had a?balcony and when we arrived we didn't even have windows.
Exhausted from a long trip we didn't want to cause trouble but that could have been advised earlier.
We were two people but only had one hand towel so that was an inconvenience that could have probably been avoided of the management would pay a birthday more attention to the bookings.
Overall ok stay for an one night stop-over in Mexico city.
Walking distance to restaurants and nice Polanco area day off night.
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Price per night from:€111
Posted onFeb 17, 2026
Guest User
Nothing on the street suggests that a hotel exists within this beautiful old building. Inside though a warm welcome and interior design beauty await. Timber panelling and mid century furniture, high ceilings and walls of windows - this place is gorgeous. The downside was the rabbit warren nature of the place. To reach our room involved corridors, stairs going up, stairs going down and a courtyard to cross. Some of the flights were steep and narrow making access with suitcases a bit difficult. The room that awaited us though was stylish and comfortable and worth the effort. Problems with wifi access and aircon were dealt with immediately and personally by management. The neighbourhood is great, tight in the middle of La Condesa. Highly recommend.
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Price per night from:€125
Posted onOct 28, 2025|Business Deluxe Two Double Room with Reforma Avenue View
Guest UserThe AC didn't work properly since day 1. I reported it, service staff came to the room just lower the temperature but still was warm at night. It was uncomfortable to sleep. I reported the problem again and they came for service the AC but it didn't work to much, something was missing. It was a little better at night but still a bit warm.
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Price per night from:€134
Posted onMar 13, 2025
Guest User
The hotel is in a good location, the staff are generally friendly, the facilities are average, and the price is reasonable. Things to note: [1] Choose a room facing Liverpool Street. Otherwise, the sound from the nearby bar is deafening and you won't be able to fall asleep until 4 a.m. [2] The staff basically only speaks Spanish. Bring a translator. Otherwise, it will be impossible to communicate.
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Price per night from:€110
Posted onAug 8, 2026|Deluxe King Room
Guest UserBeautiful hotel, great location, but unfortunately, the noise makes it extremely difficult to recommend staying here.
The music from the rooftop bar starts getting louder around 6 PM and continues until approximately 2 AM, and it seems to get progressively louder throughout the night. It was genuinely impossible to relax or sleep in our room. We were even given earplugs, but they did very little to help. If you plan to be out until 2 AM every night, you may not notice it. But if you are looking for a relaxing hotel where you can come back, unwind, and get a good night’s sleep, this is honestly a terrible experience.
We also booked a Deluxe King room but were put in a Queen room for our first night. We were not able to get into the correct room category that we booked until after 5PM the following day because the Deluxe King room was ”not yet clean.” No upgrade or compensation was given for this mistake.
It’s a shame because the property is beautiful but a hotel room that you cannot reasonably sleep or relax. I would strongly recommend asking about the noise before booking.
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Price per night from:€246