Yangzhou Hotels with balcony

"This review represents my personal opinion only: This is my second time staying at this Mercure hotel for a business trip to Yangzhou. Honestly, my first stay wasn't very good. When I checked out, the front desk attendant asked me how my stay was, so I shared my experience and suggestions with her. Then, as I was going to the garage to get my car, Manager Lu and the attendant immediately came to me, apologizing and explaining the situation. The attendant helped me with my luggage, and Manager Lu kept apologizing while escorting me all the way to the underground garage. To be honest, I've stayed in many hotels during business trips before, and every hotel has its share of issues. However, this Mercure hotel's attitude towards resolving problems was incredibly proactive. It showed me that they genuinely respect their guests and address issues sincerely without shirking responsibility, unlike some hotels that just brush off guests after hearing a few complaints. It was precisely because of Manager Lu's sincere attitude that I chose Mercure again for this business trip to Yangzhou. And this time, my experience was excellent; the issues I raised last time were resolved, and it felt fantastic. I really have to give a huge thumbs up to Manager Lu and his team! 👍🏻 If more hotels could be as proactive as Manager Lu in addressing and solving guest concerns, their business would surely thrive in the long run. I've already recommended this hotel to my company's HR for all colleagues traveling to Yangzhou on business."

"The lobby feels like a 4-star, but the elevators are more like a 3-star, and the room is quite small. It's not ideal that staff and guests have to share just two elevators. Honestly, I'm not sure how they can claim to be a 5-star hotel. The room is tiny, and there isn't even a desk lamp. The soundproofing is also poor. Even calling it a 4-star might be a stretch. Besides its proximity to Yechun (a restaurant), I can't think of any other positives."

"The hotel's location is excellent. It's about 50 meters from Guoqing Road, and another one or two hundred meters to the intersection of Caiyi Street and Dongguan Street. There's a parking lot called Dongquanmen about 20 meters from the hotel, making it very convenient if you're driving. Getting a taxi right outside is also easy. The staff are very friendly, and they even gave me a souvenir when I checked out. The toilet and shower are separate, and the space is quite large. There's also a small garden on the rooftop. I'll definitely choose this hotel again next time I visit Yangzhou."

"地段得天獨厚，步行百米一路之隔可達瘦西湖，這裏與寶帶河園林相連，石橋亭台一步一江南古色古香，換上店內各式旗袍、撐一把油紙傘，隨手拍出温婉古風大片。還附加旅拍體驗活動，閑時可靜坐聽體驗古箏婉轉流淌廣陵雅韻；大堂可以點皮爺聯名手工拉花咖啡就很出片，暖焰壁爐旁捧書小坐，一口醇香消解旅途浮躁。房間多種可選，羽絨床品柔軟親膚，全屋整潔乾淨，是高星酒店的配置，在這地段如此性價比高的體驗真是難得！ 晨起窗邊享用淮揚早茶，四季綠植入窗；工作人員温和周到，需求總能及時迴應。傍晚漫步庭院，景區內池水黑天鵝悠然戲水，一院秋光温柔治癒。"

"The biggest pleasant surprise of my trip to Yangzhou was this one-night stay. It's a peaceful oasis tucked away from the hustle and bustle, with every brick and tile in the courtyard showing thoughtful design. Strolling around felt like an immersive experience in a Jiangnan garden. The guest rooms steer clear of generic decor, with meticulous attention to detail, making the living experience far exceed expectations. Xiao Zhao (Zhao, the staff member) was genuinely attentive and thoughtful, proactively helping with many small things we hadn't even considered. This kind of heartfelt service is much more touching than mere pleasantries. This isn't just a place to crash for a night while sightseeing; it's somewhere you can slow down and truly enjoy your journey. I've saved it for future reference and will definitely return on my next visit to Yangzhou."

"Having enjoyed my stay at Yangzhou Slender West Lake Guesthouse last year, I've always held it in high regard. This time, with another opportunity to visit Hangzhou, I extensively researched and ultimately chose the Yangzhou Slender West Lake Guesthouse • Grand Canal Sanwan Hotel, which is also managed by the Yangzhou Slender West Lake Tourist Resort Investment Management Group. My experience this time was very clear-cut: Hardware: 95 points Service: 40 points **Nearly Perfect Hardware and Design Style** The hotel's architecture was designed by Academician Wang Jianguo of Southeast University, while the interior design was handled by CCD, known for their work on numerous luxury hotels. This combination of an academician and CCD ensures an extremely high standard for the hotel's design and aesthetics. The overall color scheme is dominated by brown and black, accented with hints of green, conveying dignity and elegance with a touch of vibrancy. For example, the lobby features a base of low-saturation browns, natural wood tones, and black and white, complemented by a striking emerald green marble front desk, which immediately sets a fantastic atmosphere. At the end of the lobby is the iconic grand staircase, leading directly to the 'Qu Yuan' restaurant, with a dynamic and lively design. In the guest room corridors, each room entrance is adorned with a potted plant, and spotlights guide guests' eyes, a very clever design. The color palette within the rooms harmonizes perfectly with that of the public areas. The black marble vanity in the bathroom is particularly eye-catching, and the peacock green vintage mini-fridge at the bar area is a brilliant touch. As a new hotel opened in 2024, features like smart home controls and electric curtains are, of course, standard. From a hardware and design perspective, this hotel delivers an astonishingly high-quality experience, approaching near perfection. **Unsatisfactory Service Standard** In stark contrast to the high-quality hardware is the disappointing service standard. To summarize in one sentence: All staff members exude a subtle, underlying arrogance. * Upon arrival around 10 PM, the doorman at the lobby entrance not only failed to assist with opening/closing doors, guiding us, or handling luggage, but also didn't even offer a basic greeting or eye contact. It felt as if he wanted to be completely uninvolved and undisturbed. * During check-in at the front desk, there were no 'hello' or 'thank you'. The hotel's service introduction was also very perfunctory, only mentioning travel photography appointments and hot spring tickets. Details like the Yangzhou University yogurt provided during nightly turndown service, the intangible cultural heritage handicraft classes and theater performances every Saturday, the shuttle service to the Grand Canal Museum, and even fish and swan feed were completely omitted. * After check-in, the staff member escorting us to the elevator led us in the wrong direction and offered no apology. The staff member merely complained through her earpiece to the front desk about being given the wrong room number, without expressing any regret to us, the guests. * The Saturday intangible cultural heritage performance took place in the hotel's bar area. The bar's design isn't really suited for performances, requiring guests to drag chairs around to find a good spot, and there were no hotel staff to guide or assist throughout the event. * At the Qu Yuan restaurant, after we had given our room number, were seated, and waiting for our food, a staff member questioned if we had already had breakfast at 7 AM. Upon receiving our negative reply, they offered no further feedback. I suspect it's highly likely that another guest mistakenly reported our room number earlier, and the breakfast restaurant simply didn't bother to verify. * When I called the front desk at night to request a buckwheat pillow, the receptionist hung up before I could even fully explain my request. The most accurate words I can think of to describe this service are ”arrogant and unprofessional.” It felt like the customer service attitude from state-owned stores 20 years ago had traveled through time and reappeared here. Upon checking Tianyancha (a business information platform), I discovered the hotel is 10% owned by the Jiangsu Provincial Department of Finance and 89% by Yangzhou Cultural Tourism Industry Group Co., Ltd. (fully controlled by the Yangzhou Municipal People's Government). This purely state-owned background perhaps explains such service performance. However, the service at Yangzhou Slender West Lake Guesthouse, which I stayed at last year and belongs to the same operating group, wasn't nearly this off-putting. I don't understand the significant difference. **Location and Breakfast** The hotel's geographical location has both very prominent advantages and disadvantages. The advantage is its proximity to the China Grand Canal Museum, with a convenient complimentary shuttle service provided by the hotel. Additionally, the Sanwan Scenic Area of the Grand Canal is right across the street, perfect for leisurely strolls. The disadvantage is its considerable distance from Yangzhou city center and Slender West Lake, making it less suitable for first-time visitors to Yangzhou who are not driving. On the first day, we opted for the hotel's buffet breakfast, which, while not exceptionally lavish, was quite good. For the second day, we chose the set menu at Qu Yuan restaurant, and the quality was very impressive, living up to its reputation as a 'Black Pearl Two-Diamond' restaurant. **Conclusion** Overall, this is a hotel with extremely pronounced strengths and weaknesses. The renowned design by master architects and its 2024 opening ensure impeccable hardware standards. However, the overall service level is very disappointing and completely inconsistent with its high-quality hardware."