Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.8
Service8.8
Cleanliness8.8
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All reviews(67)
Positive reviews(47)
Reviews with photos/video(10)
Great service(5)
Negative reviews(4)
Atsushi
King Room-Club Access
Stayed in Feb 2025
Business traveler
2 review
8.0/10
Very Good
Posted on Mar 10, 2025
Hotel is clean and typical hyatt regency in upscale area. Not much around, can walk to supermarket and parks but sights will be a drive.
Limited selection at 1F breakfast and club floor when dinner is served, but its good enough for business travellers. The gym is actually upscale private gym that hotel guests can use. You can tell from the cars parked. And has juice bar.
EricaJanael
King Room
Stayed in Sep 2024
Business traveler
5 review
10/10
Outstanding
Posted on Nov 22, 2024
Very decent hotel, very great & helpful staff. They even have shuttle to iconic tourist areas which I thought was amazing.
Anonymous User
2 Single Beds
Stayed in Feb 2024
Traveling with friends
13 review
10/10
Outstanding
Posted on May 28, 2024
Very nice staffs at reception, met different faces during my stay but all my needs are well taken care of. Great job front desk team! Room is spacious, location is a bit far from tourist attractions, but has supermarket within walking distance, also a shuttle bus can be booked to go to old town. Breakfast is not good as Intercontinental, very little choices so didn't eat there.
Guest User
2 Twin View
Stayed in Nov 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on Dec 12, 2024
The hotel is on the most beautiful street of the city. The hotel facilities were nice with its cleanliness. I can say that the hotel staff was friendly and helpful. Especially Mr. Murat helped us a lot. Thank you Hyatt family.
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Kimizaixiujia
King Room
Stayed in Aug 2024
Business traveler
7 review
10/10
Outstanding
Posted on Sep 29, 2024
The hotel staff is warm and thoughtful, and the room is clean and tidy.
Although the decoration is a bit old, it does not affect the stay experience.
I arrived at the hotel early and paid a small fee to arrange early check-in. For passengers who have just flown for nearly 9 hours and arrived early in the morning, it is simply great.
The receptionist at the door will take the initiative to help you with your luggage, which is a plus
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Mitch Han
King Room With View
Stayed in Sep 2024
Business traveler
33 review
10/10
Outstanding
Posted on Oct 24, 2024
The room was nice, the room was cleaned every day, the front desk and concierge service were great
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Guest User
2 Single Beds
Stayed in Feb 2024
Traveling with friends
18 review
9.5/10
Amazing
Posted on Mar 21, 2024
The room is quiet and comfortable, and the breakfast options are a bit limited
Hyatt Regency hotel has a very good location from where you can travel to multiple locations in Baku. Indian restaurants are nearby and so is Nizami street as well. The hotel team is very spt and helpful whether it was at the checkin, coffee shop Mezo or the housekeeping team. The room sizes are pretty good and spacious. In all a wonderful experience . Will surely recommend to stay here.
Response from Property: Dear Guest, Greetings from Hyatt Regency Baku and thank you for taking the time to write an online review regarding your experience at the Hyatt Regency Baku. Thank you for the fantastic review and perfect rating of Hyatt Regency Baku. We are thrilled to know you were impressed with our prime location and with the spotless condition of our property. It was a pleasure having you as our guest, and we look forward to welcoming you again for another seamless experience. With best regards, Seymur Aliyev Guest Experience Specialist Hyatt Regency Baku
Guest User
Stayed in Jun 2025
Couple
10/10
Outstanding
Posted on Jul 31, 2025
We had an incredible stay thanks to the outstanding team at the hotel. Ibrahim the bellboy was so welcoming, and Sabina and Ilkin at the front desk were super helpful throughout our visit. A huge shoutout to the restaurant team – Nicat, Zaur, Fidan, Samara, Fatima, and Jale – for their friendly service and positive energy. And the chefs were absolutely amazing! Every meal was delicious and beautifully prepared. Truly a fantastic experience – we’ll definitely be back!
Guest User
Stayed in Jun 2025
Couple
10/10
Outstanding
Posted on Jul 30, 2025
It was amazing trip , helpfull team ,from the moment reach till departure all was nice amazing hotel with wonderful team manage because of them I extend more nights
Guest User
Stayed in Jun 2025
Other
6.0/10
Posted on Jul 25, 2025
I stayed at this hotel in early May and, unfortunately, it did not meet my expectations. On a positive note, I was grateful to be granted an early check-in and I request extra pillows, and ended up with 13 on my bed However, that was one of the few highlights of my stay. When I went to the lounge, I was told I wasn’t on the list and was turned away—despite the fact that I actually was listed. There was no apology or attempt to rectify the mistake, just an awkward and dismissive stare from the staff member. The next morning, a female staff member approached me during breakfast to comment on my outfit—a simple white top that covered both my chest and stomach, with only my shoulder exposed. I was told not to wear it again. When I asked to see the dress code, I was met with silence and a disapproving glare
Guest User
Stayed in Jun 2025
Traveling with friends
10/10
Outstanding
Posted on Jul 22, 2025
The best service at the international level! The experience that we are -guests- would love to have and repeat. I love Azerbaijan and its kindest and sunny people! Thank you very much