Riu Palace Pacifico - Adults Only - All Inclusive

Couple years ago I went to the Riu Palace Cabo San Lucas and did not like it at all, but before that I was a big fan of the Rius so I thought it was just the Cabo hotel that the quality wasn't good anymore. WRONG. Pros: The beach was decent and swimmable The Mexican restaurant "Guacamole" was excellent Most of the staff was nice Staff works hard to keep the grounds clean The steak house was good but you have to show up 45 minutes prior to get a seat and the AC wasn't working. Everyone was seated outside but there were ceiling fans so it was tolerable. Beautiful property and destination Cons: -The pools are as hot as the weather. Nowhere to cool off. Feels like a people soup. ew. - The buffet was sloppy, nasty, and basic AF. Half the items were not labeled so you had to ask what it was. Staff there seemed irritated and underpaid. Salad bar didn't even have cucumbers and tomatoes half the time we were there. No onions or tomatoes for the nasty hamburgers they were frying. How do you make a bad burger though? How do you make nasty pizza? Such a waste of food, I would try a couple of bites and had to go back and try to find something else. It was ridiculous. They didn't offer creamer for your coffee, only milk yet the rooms had packets of creamer. What restaurant do you know that doesn't offer creamer/half and half? - The WIFI - the Wifi only worked for half the time we were there. You have to use your own streaming services for the room so when the wifi didn't work, you were stuck. - Room service had horrible food except for the cheesecake. I asked them to bring ice with our order and they wouldn't do it. Said we had to get our own ice from the ice machines on all the floors - Oh sorry except for your floor ma'am. Talk about customer service. smh. - The Asian Restaurant -DO NOT GO THERE. Worse Asian food ever. You can tell that the food was made a day or 2 before and reheated in a microwave. Soggy, over cooked mess. They should be ashamed to serve it. - No meeting rooms. I just need a quiet place to do a 30 minute meeting and there wasn't anywhere I could go. - The spa was WAY over priced. 300.00+ for a massage! Same thing you would pay 100.00 for normally WITHOUT hot stones. Pictures I uploaded: Soggy nasty Pad Thai 2 pics of the gross pizza Pan Fried Gyoza (what we ordered, what we got) Ramen (Nasty fishy broth with day old tasting noodles Over cooked chicken tenders Their whack salad bar (Made me miss Sizzler) Bland shrimp Picture of one of my plates (3rd attempt at a good meal) Best thing on the plate was the onion rings. Even the steak was nasty. Awesome view from hotel room Bottomline: When you go all inclusive the food MATTERS. I will NEVER go to another Riu again. The quality has went down the drain. Maybe that is why they are lower in price than the others but I don't know who they are paying to give them a 4 star. This is a 3 star tops. All the beachfront resorts will be beautiful, so it comes down to food

Mixed feelings. Great hardworking and friendly staff everywhere! Beautiful building, green areas and beach. It was my 1st time at Riu and my last one. I thought they will have a 4 or 5 star level per the reviews, similar to an upscale Hyatt or Hilton, but the food and guests environment was a 3 stars hotel. Loud drunks starting after breakfast in elevators, outside restaurants, comon areas, and of course at the pool bar, they are loud, smelly and obnoxious. Also, cigars and smokers all around the beach chairs, you'll have to move around to avoid their groups smoking for hours non stop. The food is 2 or 3 stars, no flavor, even at Guacamole, the mexican restaurant. The restaurants are meant to feed the masses and provide alcohol non stop instead of taste and quality.

Horrible experience at Riu Palace Pacifico in Nuevo Vallarta. This resort is having an event for RIU STAFF and the PAYING CUSTOMERS have been blocked out of restaurants and pools for this event. And now we are being subjected to very loud live music blasting until midnight. This is unacceptable.