Flair Hotel Adlerbad Reviews

Response from Property: Merci pour votre réponse. Comme nous l'avons déjà dit à plusieurs reprises, nous sommes vraiment désolés que vous n'ayez pas pu voyager. En raison du prix spécial que vous avez réservé et qui ne peut pas être annulé, ce qui se passe en cas d'annulation est clairement réglementé. Pourquoi aurions-nous besoin de lignes directrices si aucune des deux parties n’y adhérait ? Malgré les opinions divergentes, nous restons avec les salutations chaleureuses de la Forêt-Noire.

Response from Property: Thank you for your visit and your feedback. We are pleased that you were satisfied with our staff. If I, as the boss, came across as unfriendly to you, I would like to apologize, which is certainly not my style. With our 5-course evening menu, we try to find a middle ground in the selection and quantity of dishes. Of course, there are guests who are very hungry, which is not a bad thing. The service always asks if everything is OK and if a guest requests a second helping, we will fulfill this request. Next time, just ask if you can have something else.

Response from Property: We are pleased that you felt comfortable and were satisfied with our service. Until we see you again, we send you our best wishes from the Black Forest. Your team at Häfner's Flair Hotel Adlerbad

Response from Property: Dear Mr Schmirz, one should stick to the truth, which you are not quite doing here. You checked in at the hotel at 3 p.m., we greeted you warmly and gave you two welcome drinks of your choice. During the check-in we asked you about a table reservation for the evening. You did not want to or could not decide. No problem, we told you the restaurant opening times several times. You could have sat down in the restaurant and placed your order at any time between 6 p.m. and 7.30 p.m. In the afternoon we even offered you tarte flambée, cheesecake or an ice cream sundae, which you did not want. On the evening in question you came to the restaurant at around 9 p.m. and ordered two glasses of sparkling wine. If you had asked for a cheese sandwich or ham sandwich, we would have given you that without any problem, but there are no hot meals at that time, but you knew that. There were no colleagues, you mean the three other guests who were invited to the same celebration as you. These guests also received the same information as you. The only thing that is horrible are people who think that the rules don't apply to them.

Response from Property: Thank you for choosing Häfner's Flair Hotel Adlerbad as your holiday hotel. We are always pleased when you, our guests, feel comfortable in our hotel and we were able to help you. We look forward to seeing you again and remain with best wishes from the Black Forest

Response from Property: Dear Madame Ligot, Thank you for your visit. We are delighted that you feel comfortable in the reserved comfort double room with balcony. It is true that there were delivery problems with the guest soap and it was not available for a few days. We apologize again for this. Our 5-course evening menu is served between 6 p.m. and 7:30 p.m. If you wanted to have your aperitif between 5:00 p.m. and 6:00 p.m., this would not have been a problem. But since you still didn't come before 7:30 p.m., we had to start the menu at that time. Paying the day before departure is not uncommon and helps ensure that guests do not have to wait at reception the morning before departure. Typically, the front desk is busy in the mornings running shuttles to the train station or hiking trailheads and answering incoming phone calls. Thus, a quick departure with payment in the morning is also possible, which in turn leads to annoyance of customers. This means things go better in the evening, when paying the hotel bill has nothing to do with sitting at the table. Many guests order their last drink, then come to pay and end the evening at the table. This process is very popular, we regret that it has caused you so much misunderstanding. We remain with best regards from the Black Forest.

Response from Property: Dear Mr. Brudermann, we would like to thank you for your feedback, as well as for the kind words to our staff. It is a pity that you felt that you were not looked after enough and that you were dissatisfied. The opening hours of our sauna area are based on the routine of our main guests. Since most guests are active holidaymakers, start their hiking day early in the morning after breakfast and return in the afternoon, the relaxation and recreation time takes place in the afternoon. We are not a wellness hotel, so our sauna area is closed before dinner. In our house, we value regionality and sustainability in our dishes. In this way, “unusual” foods that characterize the culinary delights of our region also end up on the plate. It's a pity that we couldn't meet your taste with it. You would have been able to contact our staff on site at any time, so we would have served you alternative dishes. As a company, we too have to react to the current price increases. Since vouchers, as in your case, have a fixed price, this value cannot be passed on to the voucher provider retrospectively. Unfortunately, we were not able to adequately communicate the price surcharge before your arrival, probably due to an incorrect e-mail address - we very much regret this! We wish you all the best and stay healthy. Kind regards, your team at Häfner's Flair Hotel Adlerbad

Response from Property: Thank you very much for your personal assessment. Our hotel was first mentioned in history in 1868. So it is a house with history and tradition that we are proud of. It is true that we have simple standard rooms as you have described in part, which can also be seen on the website, and we have comfort rooms that are larger and newer. This is where the price difference comes from. The standard rooms are just as popular as the comfort rooms; it all depends on what is important to the guest. Of course we would all like to have the comfort room for the price of the standard room - who wouldn't? Unfortunately, in reality that is usually not possible. I would politely not like to comment on your taste and your thin rags here. Anyone with life experience knows that the sauna can get a bit full at peak times; this should be clear to everyone. There are also sauna lists that you should sign up on; if guests do not stick to them, what you have described will happen - it will be full. We see the surcharge for credit card payments as if you were to withdraw cash from an ATM with your credit card, and you pay more than 2% for this transaction. As a rule, all guests also have an EC card, so why incur costs when you can do without one? We want to avoid unnecessary costs. I would like to make one last comment - it's a shame that you are not using your real name on the Internet, because we are the Häfner's Flair Hotel Adlerbad and my name is Jens Häfner.