Mantra Trilogy

Mantra Trilogy Reviews

Mantra Trilogy

Unit 101/105 Esplanade, Cairns, Queensland, 4870, AustraliaView Hotel Details
Mantra Trilogy
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Mantra Trilogy Guest Reviews

3.7/5
109 review
Verified reviews
Location3.8
Amenities3.7
Service3.8
Cleanliness3.7
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All reviews(109)
Positive reviews(8)
Reviews with photos/video(2)
Negative reviews(1)
Vilimaina Pepena
Two Bedroom Apartment
Stayed in Jul 2024
Family
56 review
5.0/5
Outstanding
Posted on Sep 13, 2024
Mantra is one of the best accommodation in Cairns. Mr family always enjoy our time their .
Response from Property: Dear Vilimaina, Thank you for your kind review.We hope to welcome you back soon Kind Regards, Emil GanGeneral ManagerMantra Trilogy Cairn
Guest User
Hotel Room
Stayed in Mar 2024
Couples
1 review
3.2/5
Posted on Apr 18, 2024
Room wasn't ready on time (30mins late) and when we got to the room it had not been made up . Got changed to a room that wasn't the cleanest and the view was worse than the original .not a great experience and would expect better from a 4 star hotel !
Response from Property: Thank you for taking the time to share your feedback with us. I want to extend my sincerest apologies for the disappointing experience you had during your recent stay with us. It's truly disheartening to hear that we fell short of meeting your expectations, especially in terms of room readiness and cleanliness.Please rest assured that your concerns have been shared with our housekeeping team and front desk. We understand the importance of timely room preparation and ensuring a pristine environment for our guests, and we are committed to addressing these issues to prevent recurrence.We strive to provide a seamless and enjoyable experience for all our guests, and it's evident that we missed the mark in your case. Your feedback is invaluable to us as it helps us identify areas for improvement and work towards delivering the high standards of service that we are known for.Should your travels bring you back to Cairns, we would welcome the opportunity to regain your trust and provide you with the exceptional stay you deserve.Warm regardsEmil GanGeneral Manager
Guest User
Hotel Ocean Room
Stayed in Nov 2022
Couples
2 review
5.0/5
Outstanding
Posted on Jan 1, 2023
Absolutely gorgeous hotel! Bed and air-conditioned made for a very comfortable sleep. Kitchen was well equipped for a long term stay if needed. Staff were extremely helpful and friendly.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations
Guest User
Hotel Ocean Room
Stayed in Feb 2023
Couples
1 review
4.0/5
Very Good
Posted on Apr 1, 2023
Very good excellent service clean rooms
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Relations
Guest User
Two Bedroom Apartment
Stayed in Mar 2024
Family
8 review
3.2/5
Posted on Apr 6, 2024
The furniture in the room is very shabby, there are ants and dust in the room and living room😣So disappointing😔
Original TextTranslated by Google
Response from Property: Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the presence of ants in your room and the condition of the furniture during your stay. This is certainly not the experience we aim to provide for our guests, and I apologize for any inconvenience this may have caused you.Please know that we take issues like this very seriously, and I have immediately alerted our housekeeping and maintenance teams to address the ants and inspect the furniture in the room you occupied. We will take the necessary steps to ensure that these issues are resolved promptly to prevent any future occurrences.Warm Regards, Emil GanGeneral Manager
Guest User
Two Bedroom Apartment
Stayed in Feb 2024
Family
8 review
2.7/5
Posted on Apr 4, 2024
There are ants in the room🐜Many of the furniture are so shabby! Not worth staying again
Original TextTranslated by Google
Response from Property: Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the presence of ants in your room and the condition of the furniture during your stay. This is certainly not the experience we aim to provide for our guests, and I apologize for any inconvenience this may have caused you.Please know that we take issues like this very seriously, and I have immediately alerted our housekeeping and maintenance teams to address the ants and inspect the furniture in the room you occupied. We will take the necessary steps to ensure that these issues are resolved promptly to prevent any future occurrences.Warm Regards, Emil GanGeneral Manager
Woshidarenyimiyangguang
One Bedroom Apartment
Stayed in Nov 2023
Couples
29 review
3.0/5
Posted on Dec 30, 2023
The main reason was that after the reservation was made, the price reduction was particularly large one week before arrival. The price reduction exceeded 30% of the reservation price. Discussions with the platform and the counter failed, and I felt uncomfortable seeing so much money wasted. Hotel facilities are average.
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