Tierra Maya Hotel Spa & Sanctuary

"Hotel was overall decent. However, in a Few occasions when we asked to have the room clean , food was left in the room. We also had a scorpion in our shower which made it very scary to shower after."

Boca de Agua Bacalar

"This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable."

Hotel Azulea Bacalar - Lagoon Front

Hotel Carolina Bacalar

"The scenery is beautiful, and everything is great."

Casa Zazil

"stayed here for 2 nights. very helpful ladies that owns it. They helped booked our tour on the lake. Clean rooms ond good breakfast. you can choose different every day. nice little pateo in the middle where have your breakfast. a little walk downtown but we found very nice restaurants just around the corner. Absolutly recommend to stay here."

Agam Hotel

"Excellent location, cleaning, good facilities and beautiful place 🩷"

Casa Aakal Lagoon Front

"Extremely overpriced for what they provide, hotel pictures show it better than what it really is. Hotel is 25 minutes walk away from the centre. The hotel is ship containers built as hotel rooms which are much smaller than in the pictures. The walls have no insulation so you can hear everything from surrounding rooms at all times. Staff does not speak english but can be helpful with google translate. Breakfast is very poor, cornflakes filter coffee and ham and cheese sandwiches, there is a nespresso coffee machine but that is not included in the breakfast you paid for. The water shown in the pictures is very shallow and you can barely swim there. Renting a kayak is not included and has an extra charge. 3 star accomodation at best."