TownePlace Suites by Marriott Avon Vail Valley

Need better training and management. We arrived about 10am on Sunday and told only 1 out of 3 rooms are ready. Great! Check-in is not till later, so we took the 1 room and we were assured by the Front Desk that the other 2 rooms would be near by the 1st room. About 30 minutes later we went to the pool and stopped by the desk just incase to check the other rooms. They said yes, both the other rooms were ready. Were they near each other like the said? NOPE! We told them we would wait , they said that those are the only 2 rooms left. One room on the 1st floor, one on the 3rd, and one on the 4th. It was unacceptable. We asked to speak to a manager and was told that there were no managers on site. Fine, we took what we got. About an hour later my son called and said that the hot water was not working in his room, told him to go to the front desk and let them know. 1.5 hours go by and noone came to check the room. I go back down the front desk about 12ish and not a single person down there. Waited about a minute and some man came around the corner and said we will be right there. He came out and I told him the situation, he shrugged his shoulders and said he would call engineering again. Again 30 minutes no one showed up, went back down to the desk. Spoke to a supervisor at the desk and asked him to have the engineering to meet me at the front desk and we would walk to the room. Was told that engineering is on break, then was told that engineering does not have managers or supervisors on Sunday and that he is the only Manager on Duty. Our 3 night stay became 1. Checked out and went and stayed else where. Will never stay here again. I also email the General Manager and got no response. I would like a follow up. Room was clean tho.

Terrible management. First, something that should be a rare problem, but exemplifies the managment's mindset. Checked in for 3 day business stay and at check in (not at time of reservation, nor did they notify people with reservations) they have a note at the desk stating that the entire "west" parking lot would be unavailable for the next 3 days for a "private event" (turns out it was some video shoot). The problem is that they fully booked the hotel with both regular guests and people associated with the shoot. So, full hotel with only 1/2 the parking. Event staff had a bouncer like person guarding the equipment occupying the parking lot and threatening anyone who parked in the reserved area with being towed. The event people had a reasonable expectation to what they rented out, but the regular guests (paying $20/night for parking in ski OFF season) also should have a reasonable expectation of a parking spot. NONE, nothing, nada left. No overflow space exists due to terrain. After a verbal confrontation with the bouncer and then the front desk, the 6 guests at the desk were allowed to park in the reserved area till 0600. I have to be up early and will be out of the spot, but I fully expect the bouncer to vandalize the car because I "won". Now, the daily breakfast - cannot comment on quality, because they purposely start it at 0630 so that people with business or travel plans won't wait around for it. I went by at 0620. Fully set up with the worker just finalizing putting out plastic-ware and napkins. I asked if could just grab a muffin to go. No. I imagine this saves them thousands a day in ski season by not opening breakfast until most people are making their way to the slopes. 100% cancelling my future reservations. (had 6 future stays scheduled by my company travel agent).

The bartender was very rude, I feel that he was racist, but it could be my own opinion. I complained and was told that the Managers was at the bar area. The General Manager and housekeeping manager were visually impaired and is embarrassing. That is sure the reason they did not say anything to the bartender. Marriott allowing employees to drink on-site, should not be allowed.

I stayed at Towne Place Suites Avon Valley for the first time, since we usually book in Vail. Unfortunately, the experience was disappointing. When we walked into our room, it smelled strongly of dirty feet, which made it impossible to sleep. I called the front desk, hoping for help, but was told I had to come down to change rooms myself. At the desk, I spoke with Casey, who was very unprofessional. She didn’t offer any alternatives and simply handed me keys to another room. When I asked if it was a king bed, she said no, it was two queens. This was frustrating since I was traveling with my wife, and she didn’t even check if I was okay with that change since my first room was a king bed. She just rushed to let me gone instead giving another options. I then asked if they could at least provide an air freshener, and her response was, “No, we don’t have air freshener. Do you want to buy fabric softener? We sell it here” I found that shocking. I’ve never stayed at a hotel that couldn’t offer something so basic, and her dismissive attitude made the situation worse. This is the first time I’ve ever been upset with Marriott, which makes it even more disappointing. I still have two more nights left here, but I wouldn’t recommend this hotel, especially considering this is the service I received as a Gold Elite Bonvoy member.

Decent newer hotel. It's a bit away from everything in Avon which can be a good or bad thing but very close to I70 so easy to get around. The rooms were very functional and comfortable enough. Breakfast was good although very crowded as it's really 2 hotels in one and there are a lot of people for a relatively small space. Pool and hot tub are nice to relax in as well but can also get a little crowded. We didn't have the noise issues that some other have mentioned but our room was near the end of the long hallway so may have been away from other people. Overall we'd definitely go back and I think the value for the price is good.

Always stay here when I'm working anyware near Vail. Extremely disappointing to hear the full time bartender is leaving, the other servers I have experienced here have been a joke. The comarodary and great service is a big part of my experience here. Rooms are always clean and the breakfast in the morning is great.