JW Marriott Miami Turnberry Resort & Spa

Our experience staying at the JW Marriott was truly excellent. The service was outstanding, especially from Ala, who was extremely attentive and made us feel very well cared for. From the gentleman who kindly brought our luggage to the room all the way through to the end of our stay, the level of attention and professionalism stood out in a very positive way. The hotel’s facilities are impeccable, offering a refined and welcoming atmosphere. The rooms are spacious, modern, and very comfortable, making our stay even more enjoyable. Highly recommended!

We stayed at the JW Marriott Turnberry for a quick two-night stay before our cruise out of Miami. During our visit, there were some large groups at the property, which led to a few changes in the usual operations. For example, electronic doors were propped open and elevator operators were stationed, which felt a bit unusual but didn’t impact us much. The main reason we chose this resort was for the waterpark, hoping our kids would have a blast. While they enjoyed it, the water was incredibly cold—too cold for me to join in, which was disappointing. I typically love a lazy river, but I couldn’t enjoy it at all. We visited the waterpark on our first day, and unfortunately, we had a frustrating encounter with a security guard who insisted we had to pay for access. I showed him documentation stating that wristbands were included with our stay, but he continued to argue. Thankfully, another staff member eventually stepped in and confirmed it was included in the resort fee. Still, the situation could’ve been handled more professionally. The food at the waterpark’s Freestyle restaurant was extremely poor—honestly not edible. I wouldn’t recommend it. On the bright side, we had two great dinners at Corsair, the sit-down restaurant off the lobby. We sat outside both nights and enjoyed lovely meals in a beautiful setting. We also had breakfast there one morning. Oddly, while a sign outside advertised a high-end breakfast buffet, there was no buffet available during our visit. Overall: We had a decent experience and appreciated many aspects of the resort, but the waterpark—the main reason for our visit—was a letdown. I would have rated our stay higher if the water had been heated and the food at Freestyle was better. Suggestions for the Resort: Offer early access to the waterpark for resort guests Improve the food quality at Freestyle Consider heating the water at the waterpark for year-round enjoyment