Moxy Austin - University

Perfect location when visiting Austin. Room is cozy and clean.

The overall feeling of the hotel is good, suitable for young people, the interior decoration is young and trendy, and it is very close to the University of Texas. Generally speaking, the location is advantageous, but the price does not match the hardware facilities. The lobby and bar are integrated, and there will be parties at night, which is more suitable for couples or young people.

Small but comfortable room. Very neat and clean. Easy check in and check out. Close to the venue I was going to.

The receptionist was not very friendly. Barely polite, even. It was one of the situations where the words themselves were fine, but the body language was not welcoming at all. I felt like I was inconveniencing them by being there. We got to the elevator and could not get it to work. First, no one said we needed to scan the key card to get it to work, so we had to figure that out on our own. Second, the key card didn't even work. This is our first time at Moxy so we're absolutely figuring it out as we go. We scan the card multiple times but it never lets us select a floor. Finally we try the other card, suspecting that maybe this initial card was not properly activated and yes, it worked. Dropped our stuff off in the room and went back to have the card re-done. The same person helped us and acted like they'd never met us in their life. It felt absolutely rude and like an intentional power play, because the way they helped us was not nice. In the most patronizing way, they explained that we needed to keep the cards away from magnets. I mean, come on. To not explain anything else and then explain THAT?? Not a good look for Moxy. Your receptionists need to be receptive.

This location is located in the UT college district, north of downtown, with lots of students around the neighborhood and a few places to eat at nearby. The lobby is cool looking with a few places to relax in, as well as a large outdoor patio. Theres a couple of classic sit down video game machines (Pac-Man/Galaga) to play on. Upon check-in we didn’t feel that welcomed and the front desk does not have a happy feel, like at other Moxy locations I’ve stayed at. I felt like a number instead of a valued customer. Further, being a Bonvoy Titanium member, I expected much better service. There’s no morning breakfast buffet, only a Taco place that’s attached to the lobby to order at using a terminal screen. Being a Titanium member, we had a credit for breakfast, but we had no guidance on how to use it at the taco place that made breakfast tacos and breakfast quesadillas. The Moxy front desk woman with the black hat and black mask (I could hardly make out any of her spoken words) made me feel like I was bothering her when I asked how to use our breakfast credit. Without saying much, after she investigated our account, she walked over to the taco desk and coldly asked what we wanted. She didn’t even apologize fot the hassle, or that she was unaware of their exact breakfast offerings, even though they were listed on a sign above. She took our order and said nothing else other than giving us an order number. Wow, what an uncomfortable encounter. If I was her manager, I would fire her on the spot for treating guests so poorly. The Moxy female bartender we encountered was decent and made us a couple of drinks, although with 80% ice. The room we staying in was clean with a separate toilet room from the shower. Oddly, the shower had no air vent, steam just went throughout the room. The TV was large, in front of the bed, but the TV interface was very slow to react to remote control commands. The A/C was quiet and efficient. The bed was uncomfortable; it felt very hard and lumpy. Given the poor front desk experience and lumpy bed, I wouldn’t rush to stay here again. They really need to do a better job with certain front desk staff welcoming guests, being much more friendly, and pleasantly answering any questions or concerns.