Hilton Garden Inn Cedar Park Austin

Cleanliness and Hygiene: Multiple reviews highlighted consistently clean and hygienic rooms, with some noting the availability of necessary items like toilet paper and blow dryers. Guests emphasized the absence of noticeable dirt or odors, contributing to a pleasant stay.(based on 2 reviews)

The checkin process had issues with my previously cancelled booking still showing as booked in the system. However, this got resolved by the front desk after some followup. Sage at the breakfast area was very accommodating and helpful. Always welcoming us with a smile and eager to go that extra mile to make our food to our liking. Case in point, he helped cook up some cinnamon sauce for pancakes, cause our kids wanted some kind of chocolaty syrup. Beth at checkout was trying a lot too - there just was so many system issues that our checkout and billing did not get resolved till we reached back home and had to make 3-4 calls to sort things out. I do appreciate Beth really trying hard to get things sorted. As a gold member, I had trouble getting the HHonors $10 food credit correctly applied and it took some time to get that corrected. There needs to be better training of staff on how to apply the credits and ensure a seamless experience for guests. Overall - excellent and friendly staff and good location. It would be great if their backend did not make so many mistakes on guest booking and billing. I will give them a 4/5