AC Hotel Austin-University

❗️BEDBUGS, BEDBUGS, BEDBUGS ❗️I have been to many hotels in and out of the country and to say this was the worse experience I’ve ever had. They have BED BUGS. They would not even come in my room to check and took 3 days to run labs all to say they found nothing. They did offer me another room but I was not allowed to take my luggage because they said it was “contaminated” but yet they would not give me a refund. Over $600 So be careful. If I could give them a negative review I would have.

I spent two nights at this property in May, 2025, while attending a board meeting in Austin. I normally stay in grander/more expensive hotels, but this was a group booking for us all, and, in fact, I was delighted by the hotel. It feels very new, and the rooms are in good condition, and very well designed for what they are. There is a 'simple' breakfast offering and bar, but there is also the grander bar/restaurant of the Otis Hotel, which is the 'other half' of the AC, and one can eat and drink there, charging to one's room in the AC. That's a great advantage. But the best thing about the AC was the quality of its staff. I had an issue with some laundry not being delivered back on the same day, which had some potentially challenging implications. The front desk staff were universally kind and supportive, and ran the extra mile to try and resolve this before I checked out for a morning flight (and they managed to do so!), which I really appreciated. (And just to be clear - the fault was entirely that of the external laundry.) So I recommend this place strongly, if it is the style and price point of hotels you consider/like.

Nice

Stayed here for a short trip and enjoyed it very much!