Courtyard Austin-University Area

This sad little hotel almost certainly wasn't born into the Marriott family. I have to think it was adopted later in life - much later - to be rebranded as Courtyard. (An unsuccessful effort, in my view.) The staff is congenial, but they can't do much about the age and worn state of the building. The rooms are dim, with few lights and severely fogged windows. (Oh, and when was the last time you saw popcorn ceilings?) The wall A/C units struggled to keep my room cool in Austin's blazing August heat, and one of them looked precariously mounted, ready to fall out any time. One of the room doors in my hallway had no doorknob or lock, only strips of masking tape - I didn't want to ask what that was about. The most disturbing note came when I had parked my car in the lot, and got out to see broken glass on the ground... it was apparent that someone's car window had been smashed. That didn't give me a warm feeling about the safety of the neighborhood. Even though the rate was relatively inexpensive, I found the place too dismal and I changed to another hotel. Given the age, condition and location of the building, I don't see how Marriott can ever bring it up to even the modest standards I expect from a Courtyard property.

The hotel and rooms need urgent maintenance. I had a very frustrating stay in Courtyard Austin University. The vicinity is not attractive, with no parks or restaurants nearby. The room experience was poor: Constant street noise in the room. Blackout curtains that didn’t close fully, letting in light at night. Poor lighting in the room. Very low water flow in the bathtub/shower, which also failed to drain properly. Extremely soft, unsupportive bed that made sleeping uncomfortable. A lamp near the coffee area with no switch, which had to be unplugged from a rusty outlet to be turned off. Common areas on the 7th floor with walls full of holes, damaged ceiling finishes, and heavily stained carpet. The rate of $142 per day doesn't match the condition and amenities offered.

Great location. Rooms were clean.

Inconvenience The card I used to book the room was compromised. I arrived on the day of my paid booking with my new card but I didn’t have $50.00 dollars in it so I wasn’t able to stay at this hotel, instead I slept in my truck & drove home