Embassy Suites by Hilton Austin Arboretum

Breakfast & Food Services: The complimentary breakfast is consistently praised for its variety, quality, and generous portions. Guests appreciate the availability of diverse food options, including fresh items, and the overall positive dining experience in the breakfast area.(based on 2 reviews)

We stayed here for a sports tournament. My room felt damp and smelled awful. I ended up buying a candle at Target to try and help. Stains all over the pull out sofa, sheets on the bed had stains too. I couldn’t wait to leave. The happy hour is an extra bonus and the lobby is laid out nicely for families to socialize, but the staff was sneezing (openly) while setting up the snacks and making drinks. Breakfast first morning was great but 2nd morning (Monday) it’s like they had no idea how many guests were there. 40 min after ordering our eggs, we were told they ran out of the ingredients we had ordered so we just went and bought breakfast elsewhere.

I’ve stayed with this property many times over many years, and from a high level been very satisfied. In the past they have rented me rooms with the plumbing needing to be ripped out and start over, and the curtains allowed to sun-rot into shreds. But, overall, they have done a fairly good job of maintaining Hilton corporation’s high standards, even though I believe this is a franchisee. It’s not likely I’ll be coming back unless some extreme need arises. And, that’s because they have decided to start charging for parking in a place that it’s not customary or appropriate to charge a customer to park. If this was located downtown somewhere that everything goes vertical, and space is at an extreme premium, then parking charges are expected and appropriate. This place is on the edge of town, and there’s no justification for charging a customer to park other than corporate greed. The innkeepers in the neighborhood have not begun to charge for parking. Just in this neighborhood there are plenty of other equal or better properties with the same amenities that don’t charge for parking. The Embassy on N I-35 has also adopted this same practice. If we examine the traffic patterns around either of these properties it’s plenty obvious the architect had no intent or plans for charging to park. My stay there was plenty OK, and the room condition better than some I have rented here in the recent past. They used to have swans swimming around in the atrium fountain, but I can only guess the swans, too, didn’t want to pay for parking, and flew away somewhere they are welcomed. I really do like Hilton’s electronic keys to my phone, and that most of their properties are equipped with an in-room safe. But, none of that is enough to get me to elect to support gouging the customer the way this place is. So, be forewarned if you choose to stay here. I don’t recommend them any longer for that very reason. I didn’t have anything negative to say about the room, the staff, and the overall stay, except for that one hidden charge that is bad for business, and bad for the customer. This is Texas, where we have almost no public transportation, and none that actually works taking people any place they need to be. That leaves everyone with no way to move around except in your own car. Places where it’s customary to pay for parking usually offer other means of transportation other than a car, and that’s nowhere near here. Hitch-hiking was outlawed some years back taking that option away too. I do hope this franchisee comes to their senses and finds other ways to increase profits outside of just gouging the customer with unexpected fees and charges.