Embassy Suites by Hilton Austin Arboretum

I’ve stayed with this property many times over many years, and from a high level been very satisfied. In the past they have rented me rooms with the plumbing needing to be ripped out and start over, and the curtains allowed to sun-rot into shreds. But, overall, they have done a fairly good job of maintaining Hilton corporation’s high standards, even though I believe this is a franchisee. It’s not likely I’ll be coming back unless some extreme need arises. And, that’s because they have decided to start charging for parking in a place that it’s not customary or appropriate to charge a customer to park. If this was located downtown somewhere that everything goes vertical, and space is at an extreme premium, then parking charges are expected and appropriate. This place is on the edge of town, and there’s no justification for charging a customer to park other than corporate greed. The innkeepers in the neighborhood have not begun to charge for parking. Just in this neighborhood there are plenty of other equal or better properties with the same amenities that don’t charge for parking. The Embassy on N I-35 has also adopted this same practice. If we examine the traffic patterns around either of these properties it’s plenty obvious the architect had no intent or plans for charging to park. My stay there was plenty OK, and the room condition better than some I have rented here in the recent past. They used to have swans swimming around in the atrium fountain, but I can only guess the swans, too, didn’t want to pay for parking, and flew away somewhere they are welcomed. I really do like Hilton’s electronic keys to my phone, and that most of their properties are equipped with an in-room safe. But, none of that is enough to get me to elect to support gouging the customer the way this place is. So, be forewarned if you choose to stay here. I don’t recommend them any longer for that very reason. I didn’t have anything negative to say about the room, the staff, and the overall stay, except for that one hidden charge that is bad for business, and bad for the customer. This is Texas, where we have almost no public transportation, and none that actually works taking people any place they need to be. That leaves everyone with no way to move around except in your own car. Places where it’s customary to pay for parking usually offer other means of transportation other than a car, and that’s nowhere near here. Hitch-hiking was outlawed some years back taking that option away too. I do hope this franchisee comes to their senses and finds other ways to increase profits outside of just gouging the customer with unexpected fees and charges.

This hotel is in dire need of a renovation. They have the same carpet in the rooms as they had 20 years ago. It is a dark musty brown plaid that would hide anything if you did not know any better. We stayed at this hotel 20 years ago and it was borderline then. The rooms smell musty ,the furniture in our suite was dirty and dated and the bed was so uncomfortable.. The arm rests and the seat portions were filthy. Stay at another newer Embassy Suites if you can. The breakfast was such a let down. They are trying to save by substituting cheaper items. The cooked to order eggs were great. Just stay away from the hidden bacon ( yes, they hide it behind the counter ). It was tasteless and undercooked. The hashbrowns were horrible. They were little square shaped pieces of frozen processed potatos that were also undercooked. The french toast tasted rubbery. The make your own waffels were great. The sausage was, well, undercooked too. I do not know if this is a cooporate owned hotel or private owned. If it is managed by Hilton, they need to wake up and fix the quality issues. Oh, I almost forgot, you have to pay $22.00 a night for parking there. They tell you to scan a QR code on your phone and fill out the info and pay a separate company online. They will tow you if you do not abide by those rules. I think the sneaky Tow truck drivers stalk the premises after midnight so beware.

Business with some Rest Love this location but Parking fee is a bit much. Breakfast very good. Best omelette. Happy hour with drinks and snacks very good. The lobby area is very nice. Spacious. Rooms are always good. Only issues my showering gel/lotions not refilled. I did ask for more towels but they brought asap. Phones 2 of them didn’t work in room called with my cell phone. Carpets need cleaning😳 Again things they react to very quickly if request. They have always been very friendly and we luv the atmosphere. Will come back❤️

Not what i was expecting The photos are accurate and it's location is pretty good. However upon arrival you're informed that YOU HAVE TO PAY TO PARK! Yup! 45 dollars to park for 2 days! Also have NEVER been made to pay 100 DEPOSIT for a hotel room! And I've stayed at 5 star hotels! The first day the hot tub was closed and the pool was very murky. Lots of kids. And don't think you'll do swim later because the kids will be asleep... NOPE kids SCREAMING in the pool until MIDNIGHT! Elevator was broken second day. The hotel is very old. My room was nice and clean. The AC AFTER it shuts off makes a very very loud dripping sound. It kept me up ALL NIGHT. I called and asked to switch rooms "that's just the condensation dripping, ITS IN EVERY ROOM." UM what?! I haven't been to Austin in a long time. I will be staying somewhere else next time.

Was terrible only good thing was staff. Would never stay here again. From even before walking in you have a cyber truck right infront with loud music with people just there taking shots being loud. Got even worse at the pool so dirty kids runing around not being respectful of others while moms in the hot tub with tequila bottle busy taking pictures and drinking. Couldn’t even sleep at night with loud ac noise. Don’t forget you have to pay to park

Good location, clean room, and great breakfasts. Downside was no hot water for a shower... only luke-warm water. Front desk did not provide any help or relief. Two days in a row without a hot shower was a bummer.