Home2 Suites by Hilton Austin/Cedar Park

WAs a great experience and staff was extremely helpful and nice!

My reservation was without issue. Front desk seemed bother when I asked to check in. When I checked out had a very nice experience

Avoid this place. There are many other hotels that are so much better in the area. Home 2 Suites are usually our first choice, and this one is in a great location, next to an Alamo Drafthouse, an HEB, and a Michael's. I have stayed in many Home 2 Suites across the US in California, Texas, and Minnesota. Sadly, this hotel (which used to be decent) should not be allowed to have the brand Hilton or Home 2 Suites. The rooms were dirty and in disrepair and the overall vibe was depressing and weird. The man at the front desk was miserable, overworked, and stressed. We were given two connecting handicap accessible rooms on the first floor. I contacted the front desk because the blinds would not go down. The man at the front desk told us that the "batteries must be out" but that was the end of his attempt to deal with it, even though anyone passing by could easily see into the room. He was absolutely indifferent. We later found out that this gentleman was the manager of this establishment. We called to ask how to check out but he told us that we had to call the Hilton 800 number. The Hilton 800 number said that was false, we had to check out through the manager. I had to wait on hold, be repeatedly disconnected, and ultimately escalate and get an "escalation number." I then had to call back repeatedly for over a week. I finally explained that I am willing to do whatever this takes to get restored and My points appeared the next day. My husband even drove to the hotel to speak to the manager in person and was told that the manager was "at lunch." We were finally refunded our points and credit on our credit card -- nine days later. We immediately began searching for another hotel in the area and found an excellent professionally managed Hilton hotel nearby for almost the identical price (see my other reviews).

DO NOT STAY HERE!! THEY HAVE BED BUGS!!! BED BUGS CAN TRAVEL IN THE WALLS BETWEEN ROOMS!! Absolutely the worst hotel I’ve ever stayed in. Both my mother and I found bed bug bites on our legs/lower body the day after we left. Contacted the hotel and they’ve basically done nothing. Now we have the issue of the possibility of bringing bed bugs into our home. Please do not stay here if you care about your health.

Room was not ready at 3:00 pm check in time and told closer to 5:00 pm. But was given a 2 hour late check out time so that made up for it. Cookies at check in is a nice touch. The breakfast was good with plenty of options. There was not a Do Not Disturb hanger on our door or in the room. Went to front desk and they were out but person said he'd put our room on the list to not be serviced until we checked out.

Location was good and staff very friendly .I'm not giving 5 stars because of the musty smell inside the room, having the bathroom fan on was very helpful