The Line Austin

What a terrible experience all around. First, I booked a "lake side" view and got a view of the next building. Second, I was charged $28 a day plus tax for "Amenities". When I called to ask what those where some ignorant chick said "It's like paddle boarding, scooters, you know, every guest gets charged for it", and then she hung up on me. I didn't use the mini fridge, and they didn't even have basic muffins or juice for breakfast so the amenities are BS. The decor is marketing as some hip, eclectic "vide" but its just and old building. The elevator smelled disgusting, and the carpet was so worn out I don't think they've ever changed it.

The room's AC was inconsistent, difficult to find the right temperature. The room we had was right behind the elevators so it was hard to sleep hearing them going nonstop til 3am. The bathroom was also extremely dark and hard to even see yourself in the mirror.

Loved our stay. We to celebrate my boyfriend’s birthday & the staffed surprised us with a bday cake & card in the roof upon arrival. Ended up getting engaged while here amazing pool vibe, coffee shop & tacos in house are 10/10. Will be back!!

We were in town for a friend’s daughters wedding which took place at The Line. It was a short 2 night trip. We had a double queen Lakeview room. Wonderful view. The beds were a little low to the ground, but were very comfortable. The rooms were clean, however housekeeping came to our room on our second day in the late afternoon while we were getting ready for the wedding. We told them what time we were leaving the room. Unfortunately they never returned. We had to request additional towels and coffee for our last day. Our room was ready when we arrived a little before 3pm. Our room was spacious but lacked sufficient draw and closet space. My only complaint was there was no onsite resturant that served breakfast. There was coffee shop that sold pastries and yogurt. The wedding venue was beautiful and most convenient being just steps away from our room. Check in and check out we’re easy. We were able to store our luggage while we explored Austin before our late evening flight. Our overall experience was very good.

If you don’t like air conditioned rooms, this is the hotel for you! I paid for a room with a view of the river. The first room they gave me had no view. In hindsight, maybe I should have stayed in that room. The second room had a nice view of the river. After returning to the room in the evening, I noticed the AC was set to 69 degrees but it was about 85 degrees in the room . I notified the front desk and they sent up a technician who tried to tell me the system was operating normally. He tried to explain to me how an AC unit works. The fan was on Auto and the temp was set to 69. The AC ran continuously because it never cooled the room properly. Then he led me to the bathroom and opened a panel in the ceiling where he proceeded to show me that the motor was recently replaced. Who cares, it’s still not working! Because I booked this room through Southwest Hotels I was unable to get any satisfaction from the hotel, including the manager. Correction, they offered me a free breakfast. I would not stay at this hotel again if they paid me. The lobby is kind of cool but you don’t have to stay at the hotel to visit the lobby. On my next trip to Austin I stayed at the JW Marriott. Now that’s a hotel. Spend a little more and stay there. I’m very disappointed not only in the room but in managements response to the problem. Mechanical issues are one thing but when management doesn’t do the right thing it tells you something about the hotel…and it’s not good.

We were in town for the Austin Food and Wine Festival and despite tiered Marriott membership, decided to give The Line a try.. The location right off the Congress street bridge is great and hotel concept I hoped would stand out among the many hotels in Austin. The concept stood out, but unfortunately as the most apathetic staff I have encountered in quite some time. The lady at checkout, I guess I should apologize I for interrupting her conversation with her friend. The barista in the lobby cafe was also too absorbed in conversation with her friend to actually respond to my wife question as to whether or not the drink she sat down was hers, instead of “you can read the name on the label”, apologies for interrupting you as well. Plot twist - the name wasn’t on the sleeve and in yet another plot twist, she confirmed exactly what the drink was and that it was in fact my wife’s when it was revealed there was actually no name or order on the sleeve.. I understand responding to a hotel and cafe guest with “yes - that’s your latte” can be difficult and cause brain fatigue. Well know better next time. Fast forward to the evening at the Vera Cruz restaurant bar, more of the same; as little engagement as possible. Pour drinks… go back to doing something close to nothing. Pro tip - the glass doors between the pool and Vera Cruz restaurant don’t actually open (I mean why would they right?) as myself and 3 other patrons found out the hard way over the course of half an hour. Need a refill - you’ll need to go back to the bar for that as service must not expand to those actually sitting in the restaurant. Suggestion for the Vera Cruz staff - may want to clean that Modelo draft line as well. There were 2 standouts though amongst the weekend that will be our first and last at The Line. The coconut washed mezcal cocktail at P6 is something special. Kudos to whomever invented that delicacy - seriously my new favorite. Additionally the gentleman who managed our checkout was very polite and helpful - thank you for the assistance and extended period on the valet while we loaded up. If the staff is a reflection of management, I suspect this review will be met with an eye roll, shoulder shrug, and the obligatory pre-approved copy/paste response synonymous with the apathy running wild at the corner of Congress and Cesar Chavez. Maybe some concepts are better left in LA, but I won’t roll the dice again next time I’m out that way.