HomeTowne Studios Denver - Airport/ Aurora

I recently relocated to Denver for my job and was excited to explore the city while searching for an apartment. During this transition, I chose to stay at HomeTowne Studios by Red Roof. Unfortunately, my experience was deeply unsettling and highly unprofessional. Approximately 30 minutes after checking in, while I was resting in my room, a woman, later identified as Shane, the GM—entered without knocking or announcing herself. Ironically, it was the same person I had just made eye contact with in the hallway while dragging three large suitcases to my room. When I addressed the intrusion, she simply stated she was “just doing her job” and offered no apology. This left me feeling extremely uncomfortable and unsafe. I immediately reported the incident to the front desk, expressed my concerns, and requested to cancel my booking. I also asked for a full refund given the circumstances. Although I was told I could be moved to another room, this did nothing to rebuild the trust that had been broken or restore my sense of security. Attempts by *******, your business partner, to follow up were ignored, calls and emails went unanswered. When I returned to the property in person to speak with someone directly, Shane was combative and unprofessional, displaying a confrontational attitude and providing no clear explanation of the refund policy. I understand that issues can arise, but basic safety, respect, and professionalism should never be compromised. Thankfully, after multiple follow-ups, ******* issued a full refund, including the insurance amount. Given this experience, I would NOT recommend this location to friends, family, or coworkers. I care deeply about their safety and well-being.

Office staff was unhelpful and ignored us. Room was dirty and several items were not in good condition. Shower did not have hot water.

Comforter is just as thin as the toilet paper. Hot and cold labels were backwards. Very limited options on tv. Half didn’t have volume. Ceiling in bathroom was collapsing w/ water flowing down causing me to move rooms. COULD’VE BEEN MAJOR INJURY LAWSUIT. New room had graffiti throughout the unit. And they never gave me my deposit back. Horrible place to stay. Do not recommend.