The Bertram Inn & Conf Ctr, Trademark Collection Hotel

The hotel is DIRTY and dark and dated. The hallways are super dark and scary. Room was DIRTY! Hair on bedding, body glitter on towels. Shower broken and tub floor was black! Sink was cracked. We checked in walked into room then walked out of room and checked out! We got married here 18 years ago. This is NOT the same place it was 18 years ago. Don't bother with this place it is disgusting!

The Bertram is well-maintained and overall is a similar quality to a Holiday Inn Express, so not bad. Four issues: first, there is no place at the hotel for breakfast or lunch (unless there is something served at a conference you are attending at the Bertram), and the nearest restaurants are at least a half-mile-plus away, so not really walking distance. Dinner at Paws (casual dining and bar) was okay, but not outstanding. Second, for some reason the hotel wifi would automatically disconnect from your devices every few hours, and you would have to reconnect. Third, while it is nice to have an outdoor heated pool, c'mon, this is Cleveland, and this far north the season for enjoying an outdoor pool is pretty short. Fourth, the hotel is kind of in the middle of nowhere.

Good location. A classic hotel that needs improvements. No hot water for starters. A very small TV. Terrible interface. No in room information. Breakfast was good. Tax exempt form sent months earlier was not applied. Still waiting on a credit and on 3 receipts.

nice place The place was very appealing. the rooms were clean and comfortable.

The room was clean . We were surprised that maid service came in & made the bed ect. as this doesn't always happen nowdays . There was no microwave in the room and breakfast was not available on site .

The poor experience started when I called to let the hotel know I’d be checking in late. The staff person was abrupt. When I actually checked in the person was ambivalent and unfriendly. The facility does not seem like anything has been updated in over 30 years. It is very dated and worn. There were very few people in the hotel. Reminded me of “The Shining” movie. The rooms were not the cleanest and I did not have any cleaning service the 3 nights I was there. Run don’t walk from this property.