Benben by Dhara Hotels - Adults Only

1. There was a strong smell of paint in the room. The front desk said that they called the engineering department and the room had not been renovated recently. It was fully booked and could not be changed. Oh my god, I saw it in the morning and they were painting next to the room. 2. The hot water for showering has a time limit. There was no hot water after 10 minutes of showering. I asked the hotel staff to come and see. After seeing it, they did not understand the situation first. The first sentence was, "Oh~ You use a lot more than ordinary people" (from a fat male receptionist wearing glasses). Brother, you don't understand anything. You said that you use a lot of water, and we checked in at 6 pm, and went to play in a friend's room. The water in our room took a 10-minute shower. How come the benben hotel has a time limit of 5 minutes for hot water showers? Then, the brother continued to let us wait for 30 minutes to see if there is hot water. I really ****, I didn't even rinse the foam on my head, and asked me to wait for 30 minutes? ! It was outrageous, and the guy just spread his hands and said, "Oh~ sorry~ I can't do anything, I can only wait 30 minutes" 2. In the morning, when we washed up, the hot water at normal temperature started to steam, which could burn our hands and face. Be careful 3. When we were asked what time we would check out to use the boat, I said 10:45am, and the man with glasses said again, "Hmmmm, 10:30 is best." Brother, since your boat runs every half an hour, why are you asking me what time it is? Give me time to choose 4. When we checked out, I don't know which shacha went to the spa and signed our room number when signing the room. We said we didn't use the spa, so you can go and see who signed it randomly. The front desk asked us to sit next to us and wait. Sister, I'm in a hurry to catch a plane, and your boat is still limited to the time card time period. If I miss it, it will take 30 minutes. How can I wait? Fortunately, the manager was there, and when he saw our angry faces, he quickly solved it, and we caught the boat that runs every half an hour. In general, don't come, it's very frustrating

Checked in at midnight, had to take a boat to get to the hotel, after the boat arrived, had to climb a slope. I had luggage, it was inconvenient. After waiting for nearly 10 minutes, the shuttle bus slowly arrived. After checking in, had to climb stairs to get to the room. Someone arranged to send the luggage, but my luggage (which contained my change of clothes) was delivered nearly 10 minutes late. The network in the room was broken. I called (the hotel clearly stated that there was 24-hour service), and it rang 7 times before the answer came. They told me that the staff would arrive in 1 minute, but I waited for more than 20 minutes, and they came late and solved the network problem. The hotel arrived at less than 1 o'clock. From taking the boat to fixing the network, I went to bed at more than 3 o'clock. I had to leave at 6 o'clock the next day. This hotel deprived me of my precious 2 hours of sleep on the first night of my stay. The bad mood caused by waiting and facing the chaos in the hotel organization is even more difficult to describe. Shower. There was no transition from cooler water to very hot water. It may be due to insufficient water pressure in the water pipe. It was very uncomfortable to take a shower. I slept well. The room was soundproof and comfortable. The next day, the wake-up service I had arranged was not available. The front desk said casually, "Sorry, I forgot." My guide arrived at the agreed location at 6:15 to wait for me and called the hotel to notify me. No one notified me. At 7:30, I couldn't wait any longer and called the guide, only to find out that he had been waiting for me. The next day, I went to the hotel for dinner. It was a five-star hotel, but there were no alcoholic beverages. The food was worse than that in American university cafeterias. But there was a traditional Nubian music performance on site, [which was a rare place that made me satisfied]. This hotel is on an island, and it takes 15 minutes to get there by boat. The place to take the boat on the other side is very remote, and there is no public transportation or taxis. This means that if you are not satisfied with any part of the hotel, such as dining, you don't even have a second choice. It's like a prison. No matter whether you are satisfied with his things or not, you can only use his. There is nothing wrong with this setting itself, but it requires that every item must be done to the best, at least to a well-organized level. But being well organized is something that has never happened to me in Egypt for more than ten days. It is conceivable that this hotel is also in chaos and extremely inefficient. The most unacceptable thing is that after I expressed my dissatisfaction truthfully and reasonably, and the hotel almost explicitly "hinted" me to write a good review and I refused (during which I did not scold or even speak loudly, but just pointed out the problem truthfully), the hotel apologized humbly and stopped all services to me (for all previous services, I had given enough tips according to Egyptian customs). On the morning of check-out, I carried my luggage down the hill to the front desk, carried my luggage down the hill and put it on the bed. Many people were around me, watching me do all this, and no one came to help. Overall evaluation: very, very, very bad. Even in Egypt, which is already very bad, it is still very bad.